Yandex Qazaqstan
97 reviews
May 1
Experience of worst food delivery as an expat in Almaty Kazakhstan:
Dishonest courier and irresponsible customer service, details as below:
Courier came to my hotel and didn’t call me or try any other means to contact me and just cancel the order just because I was waiting him in the lobby and he didn’t even enter and hotel lobby. And as of the reason of cancellation: he put that I didn’t answer the call, which is totally false! He never called me and tried to contact me.
When I found status of cancellation I contacted customer service, at that time as long they provided any useful means of contacting the courier I could have gotten my order but they not just didn’t help but bullshit a lot and wasted the time.
Here is the advice for any expats who can speak neither Kazakhstan nor Russian ( only 2 languages available for food delivery), strongly recommend another app to order food and any other services: WOLT!
1
May 9
Excellent office, cozy meeting rooms. A terrace with a beautiful view. And the presence of a music room and a gym is very encouraging. And also for yoga lovers, there is a yoga room. 👌👌
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1
May 1
A modern, beautiful building located in a posh neighborhood. Nearby is the green park of the Foundation of the First President, Akimat, many restaurants and shopping centers within walking distance.
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March 30
Dear Yandex program why do your service managers not provide services in the Kazakh language?Today I ordered food from the Yandex program.Very well delivered on time, but I don't know if the manager from the Yandex program contacted a person who does not know Kazakh and demanded that I speak Russian.Why can't I demand to speak Kazakh?He hung up the phone without realizing it.Please provide services in the Kazakh language.Thank you!
See original · Қазақша
June 5
The service responds very vaguely and does not solve the problem. Yesterday, Pena's bonus for the completed purchase was canceled, citing unauthorized actions on my part. I asked for facts and confirmation of my violations, they replied that they could not provide. This is a pure deception of drivers. The bonus was cancelled on an order that was completed in accordance with all the conditions. However, Serais' commissions were not refunded. It's just an empty excuse for not being able to provide more detailed information. This is at least unfair and unwise on the part of the service. There are no open dialogues and it is impossible to reach higher management to receive compliments. This confirms that they can safely cheat here, using the driver's labor, and the motivation on the part of skrvis is a complete divorce of drivers.
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1
May 1
As my Kazakh friend said, "they snatched a great place." I agree. The veranda is gorgeous, the office is bright, not colorful like in Moscow, it's unusual. Overall, I liked everything!
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January 13
Today, on 01/13/2025, I was planning to enjoy lunch alone at 2 p.m., but Yandex.Food ruined my day. The order was paid for, but the food was never delivered. After my numerous messages, they replied 40 minutes later that they had allegedly issued a refund to the card, but did not provide the transaction number.
Considering that this is not the first time that an order has been canceled inside the application and the money has not been returned, I am sure that the funds will be "lost" again. Such an attitude towards customers is unacceptable! Instead of solving the problem quickly and transparently, the service simply makes you waste time and nerves.
I'm very disappointed. I hope other users will consider this negative experience before using this app.
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2
1
December 14, 2024
I will never use Yandex services again. Regular couriers who say that they delivered the food, although I did not receive anything, do not want to refund the money, the scooter generally charges extra money and does not return 500 tenge for the reservation, there is not even a call center to resolve all issues. I don't even understand how they still function, no more yandex taxi, yandex food, yandex scooter, and yandex maps. I completely reject you because I am fed up with your actions.
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2
1
February 11
It's a small issue that can be solved with a couple of clicks, i.e. it's ELEMENTARY, but the support guys can't - they've been thinking for several nights and days! And the result is ZERO! But a 1-star rating is an unjustifiably high score.
An email to the service? - it's a rotten number, but the call? "it's even worse.
Guys, take on those.There are people with Down, they are such sensitive people. You have some kind of dummies responding to requests.
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3
March 30
Yandex really makes efforts to create attractive working conditions, providing opportunities for development and innovation. It is a place where creativity, teamwork and striving for excellence are valued. I dream of working here.
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2
1
January 4
An office with a mountain view. The interior is designed in the style of all Yandex offices. It's great that you can come to any Yandex office and feel at home.
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1
December 22, 2024
In general, the company is good, I constantly use Yandex services, but at one point I stopped showing transport and routes to Almaty. I ask you to solve this problem, because it is very important for me to know which bus is which, and the ONAY application does not provide such a wide choice.
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1
February 28
Yandex Taxi and Passenger Support Center does not provide services in the Kazakh language. If you say it only in Russian, then the result is zero. You are not Russia, this is Kazakhstan, so you need to provide services in the Kazakh language.
See original · Қазақша
September 20, 2024
A long story about how #Yandex can steal money from you. More accurately #Yandex. Food, if you order food through the app #Yandex. Money. A lot of letters, I'm sorry, but please spread it, and do not repeat mistakes, and if possible, it's better not to use this crazy service at all.
I must say right away that the issue is a penny, but fundamental.
So, it was in Almaty. On Wednesday evening, a little after 8 o'clock, we ordered a couple of pizzas for 10 kopecks thousand tenge. Through the app #Yandex.Money (this is important) – through where you can order taxis, scooters, and food. And not through the app #Yandex. The amount was successfully debited - in this # Yandex well done, they charge you money instantly and very efficiently, do not find fault.
With everything else, Yandex is not so good. We waited for more than 2 hours. We watched with interest how the courier was rummaging around the city, but he stubbornly did not want to come to us. We were a little upset that everything had cooled down, but it's okay, we'll wait. Moreover, at 10 pm it is already difficult to order something else, in another place.
At the eleventh hour, we watched the courier hanging out somewhere in the neighborhood. God knows what he's forgotten there, we're waiting patiently. Imagine our surprise when we received a message that "the courier could not deliver the order to you, but we will not refund the money because you are suckers."
I'm kidding, the wording is not like that, but the meaning is this. #Yandex wrote that "you did not specify the exact details of your address, and the courier could not contact you, so it's your own fault, next time write your address and phone number correctly."
The only discrepancy is that both the phone and the address in the application are specified absolutely correctly. And there were no calls from Yandex.
Okay, we're writing to support. We get a bunch of script messages that copy themselves. "You didn't give information about the address, you didn't get through, it's your own fault." At some point, a live person connected and wrote the following: "I see on the map that the courier came to you, stood near the entrance, but could not find your apartment," and "I see that he called you, I have everything written down here."
Catch number 1 – we live in the private sector, this is a detached house in which there are no apartments or entrances. There are no entrances at all within a kilometer radius. It is not clear what the operator saw there. To the questions: "at what address did the courier arrive?" - we have not received an answer. But I already know where he was, I saw him on the map.
Catch number 2 – as I wrote above, there were no calls. The support operator sent us to study the details from the mobile operator, and of course, there is nothing there either. We've been asking for a long time, what number did you call? We have an order with the connection, there are no failures, LTE shows, everyone is getting through. The operator stubbornly did not want to talk, but on the fiftieth attempt he called the number. The correct number, everything is OK. But what's more interesting is that another operator sent us a completely different number a few minutes later, which they allegedly called. And this number is an old Moscow number that was registered in the application earlier, 2.5 years ago! How is that? There was a third version – the Kazakh number was indicated, but it appeared in the application a year and a half ago. In total, different people gave us 3 different numbers, where they allegedly tried to call us.
A matter of principle, we continue to correspond. Hungry and angry. We ask if I can call you? No, they say we have a call center, write to this chat. Where to send a detailed claim is also nowhere, everything is in a chat, communicate with a chatbot.
Okay We Googled the support phone in Russia. We are calling, oh, miracle, a living person. We had a nice conversation, but they don't solve the problems. They gave me the mail (it turns out that there is still mail for claims, but the support in the chat was lying again).
So, let's move on. Yesterday we wrote an email to support, attached 3 screenshots of the correspondence, where you can see all the nonsense about "the entrance where the courier was waiting" and about different phone numbers. In response, we received the same scripted unsubscriptions – it's your own fault, enter the correct information. But the man was still reached, and everything turned out.
IT TURNS OUT THAT'S WHAT'S THE MATTER! A different number is specified in the Yandex.Direct application. This is an old Moscow phone. And it doesn't matter that we haven't used the Yandex app for a long time. It's just that if food is being delivered to you by order from Yandex, you will still be contacted by phone from the Yandex app. That's why the operators gave us different information about our phone.
Probably, the courier with geographical problems really tried to get through somehow, but it didn't work out. Support did not help him (although they can see all our numbers perfectly well in all Yandex applications). Also, the support was not confused by the fact that the ADDRESSES in the Food and in the Go do NOT MATCH. They don't care, it's not written in their script yet.
In total, the correspondence did not lead to anything. They sent us to the forest.
In the dry balance, Yandex has 2 problems in this case:
1. Strange couriers who do not know how to use Yandex maps.
2. Confusion with different applications, and different data in these applications. Which are not synchronized in any way. And it doesn't say anywhere that you, the user, have to fix something in an application that you don't use.
Resume. 10 thousand tenge is a penny, but it is very unpleasant that for the money written off from you on prepayment, the obligations are not fulfilled; they make you look like an idiot for your own money, and the support is not sitting to help, but to shit you with scripted unsubscriptions, accusing you on the way that you are stupid and cannot use their gorgeous app.
Dear #Yandex. I hope that your courier ate well, and your excellent programmers and support service will receive their good salaries and bonuses from the money that you stole from us.
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21
8
February 19
It's the same with taxi drivers , they don't pay the entire amount , they don't brazenly give it back , they come up with all sorts of excuses , they can't get through , there are no phone numbers where you can complain about them
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1
December 2, 2024
Good location, good modern office, service at the standard level. In principle, the standard level of service provision.
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February 19
Kapets, of course, they charged me 390 tenge, and the courier turned on the wait for two blocks, and by the time he got there, it was dripping and dripping, thanks for no one answering me for three hours.
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2
June 3
Perhaps the best office for employees in Almaty! It's nice to see people who are passionate about their business)
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August 27, 2024
Interestingly, you came up with the idea of opening an office under the windows of apartment buildings, and constantly making noise there, holding parties, playing cretinous music.
In general, Yandex is in its repertoire. The most disregard for everyone around, not an office, but some kind of psychotronic weapon.
But how beautiful everything is with them, how good it is for the staff)))00
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10
18
October 7, 2024
Cool office, I was on a field trip. The guys did a great job and places to relax, they didn't forget anything. Super!
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2
1
April 9
No phone number to contact support. There are dumb bots everywhere, and it's not realistic to find contacts. Customer-centricity of services at the bottom, especially GO
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January 14
A terrible company, zero service, the people who work for them absolutely do not put anything on and are often deceived not as they do not maintain a terrible relationship...
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1
January 26
Judging by the comments, constant write-offs are a problem for people, but this company doesn't look bad in real life with a view of the mountains! Keep it up
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March 8
Yandex top! The office is very nice, new and cozy)
A Yandex store and a museum are also open, it's very interesting, there is a cafeteria
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March 6
The office is cool and the team is cool. Everything is done efficiently
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April 3
A wonderful office, the best company. It's beautiful and concise.
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November 13, 2024
Why are you debiting money twice? Today I wanted to disable this application, I received a notification that there will be a payment for 99 tenge for two months, and they wrote it off, and now they have taken and written off 1499 more. Cheaters
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2
3
November 13, 2024
The building looks very modern! I liked the English Yandex logo looks like an international brand!, there are a lot of interesting things on the ground floor that you can see, I recommend going there!
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May 3, 2024
The office is cool, good coffee, nice people, comfortable meeting rooms. There is everything you need to say that this is one of the best offices in Almaty
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4
4
October 4, 2024
Don't get fooled by their promotion, like install Yandex search by default, and 1000 tenge will fall on the phone. I fulfilled all the conditions, I received a message that the money would come within a week, a month has passed, and the who is still there. It would seem a trifle, but even this trifle was clamped down.
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2
2
February 15
A cultured and decent place) and thanks for the free coffee)
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1
May 30
Inside there is a small museum of old consoles, dandy, Sega, etc.
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July 29, 2024
Today, the courier did not deliver the parcel, he waited for more than an hour. Has the company been hiring people from neighboring countries lately, ignoring our people? Why? They save money, but our citizens suffer. Organize a Yandex check, check all employees, couriers, why should our citizens support other economies if our unemployment is terrible?
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2
13
November 5, 2024
About Yandex taxi. I live in the city center, in an easily accessible place for taxis. But due to a mistake by Yandex programmers, the wrong route was laid to the point. For many years, drivers do not drive up to the point, but rest against the closed gate of a neighboring house and note that they have arrived at the place. . Moreover, it takes me 10 minutes to walk to that place from the taxi call point. I write to support "change the route" the bot responds, I have to provide a photo with marks about the closed gate in order to make changes on the Yandex map and change the geolocation. At the same time, the point is indicated exactly correctly on the map, all the closed gates around are indicated and the geolocation is correct. But no matter how much you write that Yandex just needs to change the route, nothing changes. Apparently, this is beyond the power of Yandex's IT specialists. Every time I have to write to the driver to tell them the right route. But now the drivers are such that they still go along the Yandex route and, before reaching the point, they run into a dead end. Every time after that, you have to cancel the order (while Yandex debits money), call a new taxi and for some reason this driver is lucky with the route and he arrives at the point along the normal only correct route. I don't understand what's the matter, either Yandex's IT specialists are so weak, or this is the company's systematic approach in the hope of earning extra money 🤔
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2
1
June 29, 2024
A place where you can create, relax and create again. It is cozy, caring and gentle at home.
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3
2
May 10
Excellent platform and beautiful buildings are recommended!
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December 23, 2024
The most beautiful modern building in the city.
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1
December 1, 2024
❗️HORROR❗️ I order a taxi at the business rate, there is no water in 90%, dressed haphazardly! What am I paying for? And the couriers! Turn on the expectation of injury!!!
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1
January 28
Our good partners! The best office in Almaty!
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1
April 29
The operators are terrible, terrible, they communicate how they got this particular number 87751111000
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April 9
In Kazakhstan, the support is much worse. I don't recommend Yandex. I'm going here. The service is on the side of the couriers and the service itself, but not you. No one cares about your order. Support is worse than bots, only in the form of chats, just like the "supporters" themselves. In previous reviews, they wrote everything more than accurately.
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December 21, 2024
You can work with them. It may get worse later. but so far, so good.
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January 12
Very cool:Come on, move on! I'm Maxim. I like it
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February 3
The most convenient maps are all clear and precise!
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1
September 1, 2024
The best office building in the country. If there is an office class higher than A, this classification can definitely be given to this office.
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2
2
October 18, 2024
Beautiful office, great view from the roof and balcony, friendly colleagues!
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4
2
March 7
Organizations drown themselves! Fake reviews are being published! There is no moderation!
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January 16
I ordered an advertisement from Yandex, there are no ads and no feedback.
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1
November 27, 2024
I've been sitting in the course for several hours without results, but companies and people are treated badly for hours waiting for errors to be corrected
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1
3
July 26, 2024
A new, modern, cozy office with an excellent location.
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