This is the first time I've come across this: I wanted to repair a Xiaomi phone under warranty from MTS. I contacted them beforehand and asked them if it was accepted under warranty. I was driving from the other side of the city. After handing over the phone, the manager says that all data in the phone will be erased. The question is, why erase all phone data? They didn't even ask what the cause of the malfunction was. Are all issues resolved after erasing the data from the phone? Why didn't I mention it when I called them, or register it somewhere on the website? I think most people keep their important data on their phone, and so they won't be able to immediately give the phone for repair so that all the data is deleted from it. I needed to check the screen cable, it started flickering, but I went home because I wasn't ready to erase all the data from my phone right away. Wasted gas and time
At the moment, this is the best service center I've ever been to. Competent and very friendly staff, sincerely willing to help in solving the problem. Management, please take care of your employees!
A1 company returned the phone under warranty for repair with a malfunction- the screen sensor does not work, Alexander Goncharevich, the "lead engineer", did not detect the malfunction on New Year's Eve, moreover, he reset the settings and restored the hardware software to the version recommended by the manufacturer. After returning the phone to A1, where I was supposed to pick up a serviceable phone, I could not check the phone's serviceability, the phone was discharged to zero after recharging and installing the SIM card and the USB device did not want to read information from the media, the sales consultant tried to perform actions to check the phone, BUT the sensor did not work again.
This is not the first time we have contacted you, everything is always done efficiently and quickly. Qualified staff are always ready to help and answer all questions.
Master Alexander I. top for your money. The Xiaomi repair shop is immediately visible. I did everything in the best possible way, quickly and efficiently
I took the Xiaomi Redmi 10C smartphone for repair, Serial number 862390060561489 Warranty repair. It is hard to hear when calling. The repair was carried out by engineer Matskevich. Returned a faulty one with claims that I do not clean the speaker with a toothbrush. Their consultant came and showed them how to do it....Naturally, the result from such cleaning and "repair" is zero. This is the first time I have seen such "specialists". Act no. BE-00-00060833 was issued without a date of execution. People, I urge you not to contact this poorhouse, there are guys sitting on the market in Zhdanovichi, maybe without diplomas, but who will really be able to repair your phone.. I regret one thing that I did not go to court, although it is most likely not too late.....
I turned to them to repair the robot vacuum cleaner, the staff is friendly, the diagnosis was done quickly (I didn't even have time to go anywhere), everything was fixed and now the vacuum cleaner is working like new again. If you are looking for a good workshop, then I can definitely recommend them
The site says that they perform free diagnostics, but then it turns out that it is not free, but costs 40 rubles if you suddenly refuse to repair. There is no information on the site. Wasted time!!!
I had to contact in connection with the repair of the phone, because the fingerprint scanner stopped working...the problem was solved within 30 minutes! Thank you very much for the efficiency, attentiveness and tact of the service center staff. The repair cost is quite adequate + a 4-month warranty. Good luck!
Incompetent so-called engineers. They did not see an obvious problem in the warranty phone, they wrote in the report that no defects were found and that they reset the device to factory settings and updated the software to the latest version, although the phone was already with the latest software version and reset to the factory settings... This is probably the most they can do...
According to the warranty, the robot passed, disassembled and assembled, the answer was cockroaches))) not a warranty case. I put it into another repair, the turbine flew.
So if it were possible to put 0, I would put it that way.
History:
The Redmi Note 11 phone, bought in a1 in August 22, after a couple of months wifi started to fail, at 5GHz it barely caught if it got stuck to the router. It was delivered under warranty for diagnosis to this center. Venuli quickly said the defect was not confirmed. I come home, everything is the same as before, they also wrote in the conclusion that a software update was made, but as the notification of the new firmware hung before delivery, so it hangs. Allegedly, his engineer Alexander Il*** watched it. So dear Alexander, you really need to make a diagnosis, and not just write pieces of paper.
Tomorrow, the phone went to the second xiaomi KendfordBel service center. So there, immediately at the acceptance, the defect was confirmed, the entire board was replaced. Today, on 12/17/2022, the phone was successfully picked up. Everything is working fine now.
So here's the moral, firstly, shame on such supposedly services and their masters,
and secondly, if you just want to waste time and achieve nothing, you can safely take them to repair under warranty.
Maybe they do it for a fee, but under warranty, it's just TERRIBLE.
Disgusting. The work of the store and the warranty service here are of a poor level. I handed over the kettle, for repair, under warranty. The contact in the stand broke off. The kettle, they kept it for 14 days and did nothing. Result: "Non-warranty failure". This is the whole service. They did not offer to solve the problem in any way, neither repair nor replacement. They just gave the kettle back. I called them, talked to them, wanted to find out the reason for the refusal. The master, Evgeny Zhitariuk, could not logically and properly explain why this is not a warranty case. He just refused to fix or change it. And another telling moment, I packed a kettle in a factory box, put a broken part in a bag. When communicating with the master, he did not find this detail. Conclusion: the kettle was not even taken out of the box and was not looked at. Evgeny Zhitariuk, a low-level employee.
It would be possible to post 0- that's their score! The software of the vacuum cleaner was replaced without consulting this repair and cost. They indicated on the telaphone that everything was in the nome. In fact, they made repairs on their own, and issued an invoice.
I handed over the phone under warranty, the problem was not found. They allegedly reset the default settings, and I can do that, why wait 14 days for this.
Polite staff.I thought I needed repairs, but everything was fixed in the settings in a couple of minutes.One minus is parking for cars.We need to look for a place to put it.
The proximity sensor in the warranty smartphone is broken (black screen during the call). The phone was accepted without complaints. After 2 days, they called and said they could pick it up. I arrived, it turned out that it was not repaired, because it is dusty and this is a non-warranty case, you need to pay (nothing was said on the phone). The device is not even six months old, it is perfectly clean, was operated in a case from the kit, was carried in a bag, mostly lay on the desk in the office. I did not receive an answer to the question of how I should have operated it correctly so as not to get dusty ... That is, in the hope that the issue would be resolved by flashing, there were no complaints about the phone. Flashing did not help, they invented a non-warranty case...
I put 5, I will not spoil the rating, it looks more like a service center, not a store, I came at about half past five in the evening, it turns out that they were closed until 18:00 for some reason, I had to wait, the employees are polite
An ordinary Xiaomi hardware store, Usually few people come here, you can shake and test mobile phones, an ordinary retail store of mobile goods and equipment of this company.
we waited half an hour to buy a smartphone, the seller communicated with his friend and told her to wait, eventually turned around and left, the disgusting work of the store