There is a very large workload at the point, the queue sometimes clogs up almost all the free space, while you need to check the goods immediately for defects, and if it is bulky, then you are interfering with everyone.
I would like to note the work of a picky employee Mikhail, who considers it his duty to pin on the buyer the defects of the product, visible almost under a microscope only to him, be careful! Stand, check the goods, interfere with the queue, otherwise you will be forced to buy a product that has not even been opened and does not suit you and you tried it on in front of his eyes without going into the booth. Find the marriage in the photo. And Mikhail found it!
Be careful with employee Mikhail! With a large number of orders, Mikhail does not give everything, but notes that you have received the goods!
08.11.24 I came to pick up orders. When I place an order on my computer, unfortunately they are not displayed in the app on my phone. There is a notification that the order is ready for receipt and a code. According to the code, the employee Mikhail gave me all (in his opinion) orders. At home, I already saw in the Purchases tab on the computer that Mikhail marked the goods that he did not give me as received and, of course, I paid for them! I returned the next day on 08/12/2024, showed Mikhail that there were more goods in purchases than he gave me yesterday. He was extremely indignant, raised his voice, said that this could not be, that I was "carrying heresy", rudely asked for the code, looked around, did not find it. I continued to insist that he had not given me the goods, but noted that he had! Mikhail asked for my phone number, looked around and still found the product!) He held it out casually without looking at me. When I said that he was being rude and this situation made me uncomfortable, Mikhail was very offended and (!) refused to give me my orders that came that day! This was the first time I found myself in such a situation, I had to call the police and file a statement, and also contact the Wildbury support service, where they were also shocked by such a situation. Of course, I will continue to use the WB with pleasure, but I highly recommend choosing a pick-up point where employees work clean on hand, so that they can enjoy the purchase for their own money, and not rudeness and spend time contacting the police and support service.
Either the terms of the issue have changed, or the sellers have become arrogant. Like an inspection of things under the camera, but at the same time they pretend that the detected defect on the product appeared because of the buyer. Nonsense. We must leave this point in a hurry.
The product is not delivered by courier. He came to the pick-up point, 22 in the evening. It's 24 today, dead quiet. The product was urgently needed yesterday.
Terrible service . Close up. This is the bottom
Здравствуйте дорогая общественность. Расскажу вам про прекрасный интернет магазин и пункт выдачи заказов,а также про замечательный персонал. Всё на достаточно хорошем уровне и доставка товаров приходит во время, а также замечательный персонал всегда вежливо и окуратно обходятся с покупателем, ребятам респект и побольше бонусов в денежном выражении от фирмы.
Всего доброго и расширения. Спасибо!!!
Понятно, что продавцы не виноваты, но уже не знаю, куда обращаться. Дело в том, что мой заказ доставлен в Пятигорск. Каким образом вернуть деньги или товар никто не знает. Помогите поверить в справедливость
Очень хороший интернет магазин, один из первых в г.Берёза. Правда в последнее время там произошли не очень приятные для покупателей перемены, вроде введения депозита за заказ товара и указание цены в белорусских рублях как справочной, что в итоге приносит иногда неожиданное подорожание, в зависимости от курса.