Always very fast service-everything is clearly on the case. I've never seen queues here. Everyone is polite and hello, and goodbye, and please, in general, no complaints.
Even when a person accepts a lot of goods, they are always released very quickly.
If it were possible to give 0 stars to this pick-up point, I would have given that much. I ordered several pants of different sizes for fitting. There were stains on two of the pants from an unknown time ago (similar to grease stains). Noticing this, I told the girl at the pick-up point that I would not pick up, there was a marriage. To which the employee told me to pick up the goods along with this marriage) As a result, I have three identical pants, two of which are stained.
Dear owner of the pick-up point, pay attention to your staff. The girl who wears glasses is very rude and allows herself to be rude to customers. And this is not the first time this has been noticed.
You know, I don't want to be rude in response, but it doesn't go through any gates and I don't want to come to you anymore either
If your staff does not like the job so much, then let them not work and look for activities that will not affect their mood. It's horrible. We feel humiliated every time.
Moreover, she behaves as if they had come to her house. Please pay attention.
I very rarely write negative reviews, but it's already starting to boil over.
The employee confirmed the product that I refused .After that, she told me to fill out the "marriage refund" and wait for an answer.As a result, the money for the goods was written off from me and the seller is not going to take the goods .Very attentive staff
Somehow, in other issuing countries, such issues were resolved on the spot.
See original · Русский
Ева Ю.
Level 3 Local Expert
April 16
I work nearby and sometimes I visit this PVZ. Previously, I had never had any complaints about the staff or the item itself, everything was always at the highest level. However, today my positive impression was spoiled by the behavior of one of the employees.
The girl with glasses shows obvious passive aggression, it's even unpleasant to be around her, let alone interact with her. From the moment I entered to the exit, she allowed herself to snap at both me and other clients. The orders were given with obvious disdain, and with such a face and tone, as if I had come to her house uninvited, but the package was not offered. This attitude is completely inconsistent with the standards of service.
Dear owners, please pay attention to the behavior of this employee. I hope that in the future such situations will be eliminated, and the pick-up point will retain its reputation as a place with high-quality service.
Disgusting. I've been coming in and trying to pick up an order for 4 days in a row. The first time they asked me to wait for a 15-minute break, I wait, then they come out and say they have to wait another hour. And closing time is an hour later. I go in on Tuesday, they tell me not to wait, they say the program does not work for 3 hours and does not give out anything. The next day, the queue to the street did not have time. I'm coming in today, they ask me to come openly later, although it's working time. What's the point of posting a work schedule if there are 350 more breaks per hour? The claims are not against the employees, but against the item itself.
Ksenia and Angelina, you are magicians, only I received a notification in 5 minutes and found my order for these boxes. I am very grateful, big smart guys!
See original · Русский
В
Владимир Ш.
Level 3 Local Expert
February 15
Your employee considers it a marriage and does not return things, even with the slightest nonsense that does not depend on the buyer at all. Was there an uneven stitch in the product? Sorry, you can't return the product, the mini scratch, which I do not know how it could have been noticed when the buyer inspected the product, is also a refund. This way, almost all things can be rejected because almost everything here is China and, of course, there will be shortcomings. Then let her check for marriage with her subjective opinion before fitting. I've never encountered anything like this before. Almost all my friends who ordered there have already rejected something at least once.
Queues on the street, there are never any packages, they are constantly asked to wait 20 minutes, even if there is a sign "open", disdainful attitude towards customers.
It takes a very long time to disassemble the boxes. It is difficult to receive your order on the day the order arrives. There is little place to check the goods. The queues are terrible.
IT'S A TERRIBLE PLACE.How can THREE people work and queue up to the street.The service is at a low level.The goods are searched for 20 minutes.HORROR, I won't come again!!!
Their programs are constantly not working, either the queues are huge, or they have a 1-2 hour acceptance. I have not been able to pick up the order for 3 days.