Wazzup24
24 hours
33 reviews
March 11
I understand that many people will come here when they encounter problems. But I want to say that they have an absolutely inadequate user agreement, which contradicts the law on consumer protection. And I personally would be very happy if someone would take the time in their schedule and review this company. Firstly, when paying the tariff, they automatically tick the auto renewal box. It's illegal. The user must check this box himself. When you're in a line of things, you just don't pay attention to any ticks. You just pay for this subscription and continue to work, despite the fact that the work continues not in their application, but in the crm system. Accordingly, when paying the tariff for six months, I automatically ticked this box. Later, I logged into my personal account and deleted the phone numbers from the channel. Because I didn't need so many contacts. I have created a new channel with these phone numbers. As a result, I am charged an auto-renewal for six months, which is empty for a subscription. And they refuse to return the money to me because the service has been rendered. They do not accept the claim that there were zero channels in the subscription and send their agreement. They answer according to the script, absolutely stupid managers. You can't do anything with them. Wake them up, please, someone, otherwise they've completely lost it.
See original · Русский
January 2
Support for which I spent 120 thousand instead of 40! Very long and inconclusive help with their service bugs! YOU DON'T PURCHASE SERVICES or use them, but THEY CHARGE MONEY FROM YOUR CARD AND REFUSE TO RETURN IT!!! And now for more details:
I have been using this service since July 2024. I used it in terms of auto-replies and WhatsApp newsletters via WABA about once a month for integration events. I've been with them since July (although this organization has been around for a long time) each time, nothing automatically worked for them, which should be set up IN A COUPLE OF MINUTES. Every time I wrote to tech support, we followed the instructions of their tech support for three hours and dropped all the screenshots to them, in the end nothing changed and they said - we will pass the information to the relevant specialist. (THEY NEVER GIVE A DAMN ABOUT YOUR URGENCY TO solve problems.) The relevant specialist always responds only to you after 1-2 days, as a result, who does not read or study the problem at all and asks you to do all the same actions a second time, then after an hour or two he offers something new and in 50% of cases starts working and the relevant specialist supposedly trains the primary link with whom you are from two hours they really did all sorts of nonsense and threw off screenshots, but 50% of it still doesn't work, and he says he will study the problem and contact us. In fact, in these 50%, since I urgently needed to set up the messages to be sent, then racking my head and sitting for days to send the messages, then spending my money, I managed to set up all the options on my own to make everything work. And this specialist either did not return at all, or after 2-3 days he wrote new versions that were no longer needed and you understood the essence of the bug of their system better than him.
Then 120 thousand instead of 40: Since everything initially worked incorrectly and worked every time, they advised how to do it in different ways to make it work, this was taken as a basis. Since I had a lot of recipients every time, after a couple of months, the question still arose why the cost of 24-hour sessions is so expensive, although we follow the instructions, to which I was sent statistics on write-offs for messages by numbers. Checking that everything seemed to fit together and thinking that everything was correct. As a result, it was almost only after almost half a year that I turned to their support for the third or fourth time. One of the experts told and showed that we had been paying for one session all this time, not as for one session, but as for three. Therefore, we spent 120 thousand on the session, but in fact we could and should have spent only 40 thousand!! And supposedly the general provisions say how and when money is debited, but without any nuances at all. And we studied them, and the way we did it did not contradict these provisions. And the way we did it was with the advice and instructions of their support staff in the first three months of using their services! In response, when we found out from this specialist, there were no apologies or regrets, but just an unsubscription from this employee, which will inform other employees how to do the right thing. No one gives a damn about our wasted money and yours!!
YOU DON'T PURCHASE SERVICES or use them, but THEY CHARGE MONEY FROM YOUR CARD AND REFUSE TO RETURN IT!!! After we found out that we had thrown away three times as much money because of their technical support, we wrote that we were changing their service to their competitors because of this situation and because they constantly had some bugs and technical support could not help most of the time. In return, they enabled us to auto-deposit funds for subscription renewal, which we did not consent to and did not use the services. We found out on the second month of the write-off.
Contacting them in support, they wrote that when we paid for a monthly subscription to the SBP 3 months ago, it was written in small print that there would be an auto-renewal and attached an example screenshot of what their payment looks like! After we told them that this line is not a legitimate permission to debit money, as it does not contain our consent to the extension! DO YOU KNOW WHAT THEY DID?? They sent us a new screenshot of the same payment example, which supposedly now has a check mark in addition to this line and an agreement to auto-renew their subscription. And we quickly redid it in the payments on our website! WHAT WOULD YOU CALL IT???? Further, upon cancellation of this latest new subscription, they have credited 6,000 (the cost of the monthly subscription) to their bonus account and refuse to refund the money to us. We can only use them if we spend them on their own services.
Briefly:
1.Tech support itself doesn't know how the system works and is just wasting your time. You can't call anyone there, so only long-term correspondence.
2. To wait for the answer and the normal help of specialized specialists for more than a day after suffering from the primary support links
3. You will spend for one 24-hour correspondence the cost of 2-3 times the price of correspondence
4. They have your card details and after reading now and more reviews from many, they can additionally charge money for something and they will never be refunded to you.
See original · Русский
1
January 17
The other day, Vazzap's integration with Bitrix started to go haywire, and tech support told us to take down the integration and install it again. But as it turns out, it can only be said when paying for the Bitrix Market. And we just got a job. I think that we were simply let down so that we demolished this integration and paid the money. For me, there is no sense of customer orientation here. And you should all know that you will not be able to return the money from them. And I'm not talking about the constant problems with their service. There are more loyal and stable services. I don't recommend it.
See original · Русский
1