VetCity
122 reviews
August 2, 2024
There will be a lot of text and exclusively negative. This clinic for castration of a dog was recommended to us by friends, supposedly very good doctors and prices. The bells that something was wrong started with a phone call to the clinic, the administrator cannot provide any clear information "uh, I'm not a doctor, make an appointment," although I just wanted to clarify about the price of castration with cryptorchidism. I hoped (in vain) that such "administrators" had nothing to do with the competence and professionalism of the surgeon who would perform the operation and made an appointment anyway.
When taking tests before castration, I asked the price of castration with cryptorchid 2 times from the administrator. Who should I ask for the price if not from him? Come up with it yourself? The administrator had never heard of the concept of "cryptorchid" (very strangely, as if it were her job to advise visitors) and called a veterinarian. The long suffering was called 250 rubles for the entire operation. I checked several times because the price was higher in other clinics. As a result, they said the same price, 250 rubles. The administrator giggled when she found out what cryptorchid was (very professionally!)
The day of the operation. Nothing foreshadowed trouble. When the dog was taken away, the surgeon showed us the stitches and I wondered why there were 3 of them. Then at the moment I didn't even ask, because I was very worried about the condition of my beloved pet and wanted to take him home faster. We pick up the dog, come to pay and "420 rubles from you" :)
I am slightly at a loss why the price has increased x2, but for the same reason (the dog is still recovering from anesthesia and I wanted to bring him home as soon as possible) I do not specify anything and just pay.
At home, I already looked at the seams, I still couldn't rest why there were 3 of them. This is my first dog and I didn't know how it should be right or wrong, so I asked vet. the doctor we usually see from another clinic - is everything okay with the stitches. "The seams are terrible, sloppy and poorly sewn. Why there are 3 of them is unclear" - this is the answer I received.
When removing the stitches, I asked the surgeon why there were still 3 of them. "Yes, I cut it wrong at first, I mixed it up" HOW??? How is this even possible?! One extra incision due to the carelessness of the doctor! I don't know if it's a normal practice to "mix up", but I can't figure out how this could have happened in the first place.
When they already clarified with the administrator why they initially said one price, but as a result it was x2, they laughed and explained it by saying that the administrator girl only works on weekends and "oh haha, she probably took the price out of her head"
no regret in the voice, everything is fun and perky!) It's fun to have an extra inattentive cut!) Fun price x2!))
I highly do not recommend this clinic if you love your pet. If it were possible to put -100 stars, I would. The impressions were only negative. There is a complete misunderstanding where these would-be administrators were recruited and it simply does not fit into my head how such a doctor can perform operations.
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December 7, 2024
the cat was stuck in the window, the back part was completely paralyzed - tail, hind legs, in the previous clinic "main tail" they took a lot of money from us for nothing, the situation did not improve in 5 days, but we were advised by VET CITY and a couple of days later the cat was already stepping on one paw (they gave injections that she prescribed we have a Neurologist, I don't know, but thank you very much to the girl!) after three weeks of injections, the cat was already running at full speed, now everything is fine thanks to you, thank you!!! Pet owners who read this, never take your pet to the main place, tail and doctor vet.
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August 12, 2024
I will never contact this clinic again. Even if she remains the last in the whole city. The price tag is unreasonably high, the administrator cannot even say the approximate amount before being placed in a hospital. Initially, 150 rubles were named, which later grew to 400. Did they take care of the pet? There are big doubts about something. They didn't even wash their ass properly before giving it to us. They took the tests, but I had to remind them about the results several times. Indeed, we did not give the go-ahead for them.
More humanity and competence will not hurt this office.
Oh yes, check your scales. A pet cannot lose 17% of its weight in 12 hours. After all, it is the weight that determines the dosage of the drugs that you are injecting! (Although do you enter it?)
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October 23, 2024
This review is negative
We went to this clinic several times, but it was of no use. Unfortunately, doctors here do not care about the condition of the animal, they only pull money. They understand that people are ready to give any money to make their pet feel better, okay, money-so they are not treated there.They offer tests for a lot of money, which turns out to be completely unnecessary. The doctor can't take blood from little York normally. There are no queues, but you will still be waiting for 1.5-2 hours.They don't explain anything, they prescribe a bunch of medications that don't help and treat not what you need, but just, excuse the expression from a fool. I am very disappointed that I have no conscience at all. I do not recommend this clinic
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March 24, 2024
I express my great gratitude to Galusa Evgenia! She knows her job thoroughly, is competent, scrupulous, she has no little things, is very attentive and sensitive. Each pet has an individual approach and a special attitude. The doctor is infinitely devoted to his work, who puts his soul into every ward! Isn't this an indicator of professionalism? With practical skills and methodological recommendations, she helped me go out and put a cat on 4 paws for me, which other doctors gave up and gave a life span of 1-2 weeks! Thank you very much.
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August 20, 2024
Many thanks to all the doctors of the clinic for their sensitive heart, golden hands, attentiveness, kindness, professionalism.Not just doctors work here, but masters of their craft, This is the best veterinary clinic in Minsk!!!
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January 6
A good veterinary clinic. Competent specialists. Everything is fast and clear. They delve into the problem with the pet, offering appropriate treatment. I recommend it to pet owners!
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December 9, 2023
I express my great gratitude to Ales Nikolaevna Kubyshka. A wonderful man and a professional doctor. The help she gave my pet is priceless. The dog needed an urgent operation. All options were discussed and the decision was made by me. Alesya Nikolaevna performed the operation herself and everything went well. It's all over now. My pet is recovering.
Thank you so much for the timely help! I also express my gratitude to the clinic for the good service of our pets.
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February 1, 2024
Many thanks to the Vet City clinic! We have been served there for several years and are always very satisfied. "Vet City" is about the attentive and reverent attitude towards your pets. We visited the clinic today because the cat had cystitis. Paramedics Galuza Evgeniya and Masyuk Ekaterina, and ultrasound doctor Faleychik Evgeny did all the tests very quickly and accurately, and then explained everything in detail. Also, many thanks to the administrator Alyona! For support and detailed advice on medications. YOU're all Great!!! Good luck to you and your wonderful clinic! I advise you wholeheartedly.
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June 10, 2024
Today, after going through two private clinics with indifferent doctors, my pets and I got to the VetCity clinic to see ornithologist Evgeny Petrovich. This is not an easy competent specialist with a thorough approach, but a person with a capital letter and not an indifferent heart. He gave my chick an hour of his time, but most importantly, he offered to pick it up and go out on his own. I have never met such doctors. After communicating with such people, you want to become a better person yourself. A huge request to the management of the clinic to mark this wonderful doctor. Thank you very much, Evgeny Petrovich.
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April 10, 2024
I would like to express my gratitude to Tamara Igorevna, doctor of the VetCity Mestumrishvili clinic. They contacted her for the first time on February 11, 2024. On February 12, I already performed the first operation for a very difficult tooth extraction, the second operation was on March 3. The operations are complicated, very traumatic, and painful. But Tamara Igorevna did everything perfectly and brought our Kuzma back to life. There is nothing superfluous for money. Many thanks to all the staff of the clinic for feeding from a syringe, pricking, dripping, helping to give pills, etc., messing with us and with the seal. I recommend. In the photo, Kuzma is a month after the second operation.
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August 26, 2024
Ambiguous. They treated the cat, but they earned money. God only knows how relevant all the preliminary procedures were (not cheap). But the cat is alive! This is the most important thing. Therefore, Thank You!
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September 12, 2024
The most common drugs are not available, they are poured into syringes from a bottle, from the last one! If you are a private veterinary clinic, you will buy the most banal cathode. How do you treat patients if you don't have anything?
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March 27, 2024
I would like to express my gratitude to Tamara Igorevna Mestumrishvili. We have been observing at this clinic for 10 years, there have never been any questions about the professionalism of the entire team. Tamara Igorevna castrated our male two years ago, our girl was sterilized today, thanks to Tamara Igorevna, the diagnosis was correctly made and the operation was performed on time without complications!! Thank you from Gaika and Martik ❤️
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July 5, 2023
I would like to express my deep gratitude to Galash Zhanna Valentinovna for the treatment of our cat Cannon, for her attentive attitude and love for her patients, for high professionalism and good advice. Thank you for saving another cat's life, and they gave us peace of mind from the fact that we were able to help our Cannon in trouble.
Thanks also to all the staff who took part in the treatment of our pet and who, without a doubt, treat animals with love.
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March 12, 2024
Last night, our beloved cat died due to a mistake by the doctor of this clinic. They complained of poor appetite, lethargy, vomiting on the 1st day of the illness. I assumed another episode of pancreopathy. At the examination, the doctor listened to the cat - everything is fine, the temperature is normal, the sugar is normal, nothing was revealed on ultrasound. They took tests. But without waiting for the test results, the doctor prescribes a drip with sodium chloride, glucose and other drugs (although I said that the cat is still urinating, he is not dehydrated). During the IV, the cat has pulmonary edema! He's starting to choke! Then X-rays, oxygen, rescue attempts. After a few hours of oxygen, the pressure is high, the respiratory rate is high! They are re-sent for an X-ray - they show, they say, the swelling is less, go home. Here are 2 injections of furosemide. My son and I are in shock. The cat suffocates, claws from fear and lack of oxygen digs into the carrier... We were convinced that he would be breathing heavily, but he is stable... A couple of hours later, in terrible agony, our beloved cat died. According to the received indicators, it is clear that the cat has kidney problems... That's how a thoughtless IV killed a pet! Is that how it's possible? We have been in shock with our family all these days... Roman Sergeyevich Tereshko, I want to believe that you will stop at our terrible case and think about the fact that the life of a living being depends on your actions... And someone after us from the ponytails in your hands will remain alive and recover...
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February 5, 2024
All impressions begin with the girls sitting on the record. Discomfort in communication. She asked to show the product and was told to "wait" by the doctor who did the procedure, he was kicked out of the "operating room" because he could not be present there, but when he needed to go to other patients, "go sit?" Seriously? You can't stay there, can you? If you are a doctor, then please perform this procedure from beginning to end. After the end of the procedures, I called a nurse who had no idea what to do with this poor animal. If we hadn't heard that it was necessary to remove the "catheter element" before giving it to us, we don't know what would have happened at home after this institution. There is a separate story about the calculation. Initially, one amount was counted, as a result, the price increased x2. Why can't we say that there are procedures that can exceed your budget? People go with their own budget. After refusing the procedure, the cost of the girl's words "100 rubles" was recalculated to 20 rubles.
It's terrible and unpleasant. If your pet is dear to you, think 100 times about whether it's worth going there and whether you can pay for everything they do.
It's not the first time I've been to vet clinics, but it's the first time I've encountered this.
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July 3, 2024
For vaccination, castration, tests, IV injections - great if something is urgent, and the clinic is close to home - also normal (time still decides)... If treated - categorically not - homeopathy is prescribed, drugs without evidence of effectiveness
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September 9, 2024
It is not a client-oriented institution, the administrator knows nothing except the phrase "I am not a doctor." Doctors are the same. Compassion for animals is 0. I recommend avoiding this "clinic".
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March 19, 2024
I would like to express my gratitude to Roman Sergeyevich Tereshko, doctor of the VetCity Clinic, for saving the life of my German Shepherd dog Efes. Thank you very much, you are a doctor from God. And also many thanks to all the friendly staff of the clinic.
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October 26, 2023
I express my gratitude to the doctors of the Vet City clinic. The clinic has new equipment, which is good news. Very attentive attitude of every doctor. My dog and I have been serviced there for two years and there is not a single negative moment. I would like to thank the paramedics Ksenia and Anna separately for their attention, care, and sensitive attitude to animals, I want to go with the animal without a doubt to such care and attentiveness!!! Thank you very much!!!
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October 3, 2024
I do not recommend it. Doctors are not professional at all, they only pull money. One concern is to pull out more. They are not interested in animal health at all
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December 20, 2023
I would like to express my deep gratitude to Evgeny Petrovich Rumyantsev, a professional with a capital letter. Attentiveness, clear appointments, nothing superfluous. If everything is done, the result will be. We applied on time. Even the cat underwent ultrasound stone removal without anesthesia. The staff is attentive and helpful.
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September 19, 2024
Excellent clinic. Everything is in place. And blood and X-rays, they told me about the choice of food, vaccinations.
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September 4, 2024
Neurologist Kubyshko A.N. is not just a top-level specialist, he is such a kind and responsive person that words simply cannot convey
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February 15, 2024
MANY THANKS to the clinic staff! Ganash to Zhanna Valentinovna, a radiologist (unfortunately I did not remember the name) and a girl administrator! The patient, the dog Ursa (fox terrier), also expresses his great gratitude! :) :) :)
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May 10, 2024
Be careful. Take twice as much money. One amount over the phone, twice as much in total! Clean, neat. But the last time we arrived on time, but we sat waiting for half an hour😥
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March 5, 2024
A good veterinary clinic with qualified doctors and staff. Reasonable prices and high-quality service.
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November 9, 2023
they performed the operation on the cat , they said an hour and a half , but there were all four hours, all tests and ultrasound of the heart were normal , but 40 minutes had passed since the beginning of the operation - think about euthanasia !!!SHOCK okay, we came home, the pet does not come to his senses, he called and said another day is the norm, although after another operation the same 2 hours and the norm with the animal and during the operation may have accidentally broken a paw and without recovering the animal died!!! so much for the professionals!!! they said 300 rubles and counted all 400
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June 2, 2024
We have finally found the perfect clinic for our dogs. Everything is great. Thank you very much💚
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March 26, 2024
They saved the cat and only then found an oxygen chamber, where the pet is put in a carrier, and they do not take it out, it was possible to arrive at night earlier, now unfortunately not
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March 11, 2024
Alas. the administration! Give the staff a normal lunch break. The employee was interrupted from eating, and he took care of us with an extremely dissatisfied look. I understand it humanly, but as a client, it's unpleasant. Also, while waiting for the reception, acquaintances of the employee with a pet came up and "their own" were accepted without waiting in line. We could at least talk more quietly or not discuss this moment at all in the presence of other clients. And so there is a priority in the queue, and in the payment "oh, calm down", and all I wanted to do was apologize for the trouble) Raise the prices of services, raise the salaries of employees if what is currently available is not enough for normal service. I choose private clinics so as not to face boorish service in state organizations, as a result, the attitude towards the client is at the level of the village outpatient clinic.
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October 9, 2023
The schedule is written daily from 7:00 , I came with my dog at 7:00 , as a result, there was only a cleaner collecting yesterday's garbage, the admin came only to work at 7:03 and said that the doctor would be at work only from 10:00 👍👍👍
Why work from 7:00 if you have neither a doctor nor an administrator at your workplace?!
I only drove in vain !!!
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October 25, 2024
We arrived by ambulance, the parking lot is closed by a barrier...a trifle, but very unpleasant
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January 28, 2024
For more than 8 years we have been observing and being treated in VetCity with our cat. High professional level of the staff. A high degree of indifference and loyalty to clients and animal patients. There are a lot of reasons for sincere gratitude to the clinic and almost all employees by name during our communication.
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July 26, 2023
The cat was sterilized, the staff was wonderful and attentive. It was recommended to wait for the operation at the first appointment in order to reduce the risks. The next visit was operated on, everything went well and without complications.
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June 21, 2023
We have been visiting this vet clinic for some time now. I like that there are no crowds of owners with animals in the hallway waiting in line. This is especially convenient for us, with a very cowardly, but very big dog. Responsive doctors and generally good staff
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September 13, 2021
It's a wonderful place. There is a parking lot. The specialist, Anna Sobolevskaya, answered all the questions very competently, carefully examined our dog, and vaccinated.
Compared to other clinics we have visited before, there is a much more attentive approach to clients. There is a loyalty program, a discount is provided already on the first visit. The clinic also works on weekends, which is an additional advantage. It is convenient that there is a pet store on site where you can please your pet with a new toy or treat.
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June 6, 2021
We express our great appreciation and gratitude to the team of like-minded vet clinic "Vet-city", in particular: doctors Galash Zhanna Valentinovna, Vysotskaya Sandra Igorevna, Sobolevskaya Anna Valentinovna, Kubyshka Ales Nikolaevna and their assistants in the operative and professional treatment of our pet cat Simba. In the shortest possible time, they put her on her paws after falling from a height of 9 floors to the asphalt. Thanks to timely and high-quality resuscitation and diagnostic examinations, the cat became much better on the second day. Thank you so much for the work you are doing.
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December 23, 2023
I did not have a chance to use the services because of the boorish attitude when trying to register with the administrator: I turned around with the dog in my arms and went to another place!
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February 13, 2023
The staff is very friendly and responsible. Affectionate treatment of animals. I recently got a pet, I was worried about who to entrust the baby's health to. We fell into the caring hands of Alesya Nikolaevna. Thank you so much for your professionalism and care!
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August 28, 2022
Anywhere but Vet City.
Ripping off, no treatment of any kind.
They can't make a diagnosis.
Treatment for nonsense, and if it does not help, then they say that we will skip the course, it will not help, we will treat for another disease.
The grandmother will make such a diagnosis near the entrance.
They took an X-ray.
The doctor looked and prescribed treatment for sore throat. It didn't help.
Doctors contradict each other. One says one thing, the other says another.
Let's go to another clinic. They immediately made the correct diagnosis, the throat turned out to be nothing to do with it.
We looked at the X-ray disc that was made in Vet City. We laughed, nothing was visible on the disk.If you get an injection, then Vet City will be able to do it, but no more. The cost of services is exorbitant and does not match the quality.
In general, they are promoted for money, but there is no treatment.
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November 17, 2023
Wonderful doctors, I really like the clinic, we have 2 tanks going for several years.Everyone is happy
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January 13, 2022
I would like to express my deep gratitude to the staff of this vet.clinics, especially to the Galash doctor Zhanna Valentinovna for her competence , sensitive attention and love for animals. I always visit this clinic with full confidence that they will provide decent care for a reasonable cost. Thanks to the doctor's assistants Olesya Vladimirovna and Elena Alexandrovna. I wish the VetCity Clinic prosperity and well-being!
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November 21, 2023
A good place, responsive staff, careful and sensitive attitude to animals.
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November 19, 2022
A good clinic with responsive doctors. I would like to express my special gratitude to Galuza Evgenia for her professionalism, competence and love for animals! I wish there were more such specialists!
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January 19, 2024
We apply only here, always excellent service and treatment at a height!
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January 30, 2023
They urgently and very carefully examined the rodent (rat), X-rayed, listened, enlightened, weighed, clipped teeth, in general, everything was of the highest standard. They prescribed treatment with two medications and one medicine (namely veterinary medicine) could even be purchased there immediately on the spot. A very pleasant and competent doctor, thank you very much!
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April 10, 2024
Very good staff.. Everything is clear and fast..
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March 18, 2022
I have been to the clinic several times since 2018. They really helped once, but then after each visit there was a feeling that I was being promoted for money.
A recent visit was the last straw. We took 5 X-rays, recorded only 2 on disk. When I asked for a refund, the heads.the doctor sent me, saying that the service had been rendered. But I didn't ask for such a number of pictures. There was a feeling that either they were illiterate, or I was manipulated to inflate the bill. After 1.5 weeks, the rest of the pictures were sent when they had already lost their relevance. The pictures turned out to be uninformative (I turned to other doctors).
After the X-ray and consultation, she left with the feeling that the cat's disease was in an advanced stage. I haven't seen any pictures. In another clinic, the doctor refuted this opinion. He showed on a new X-ray that the damage was only in the paw on which the cat was limping.
In addition, I was sent for procedures worth several hundred dollars, which were not confirmed by other doctors from two clinics. I heard that they are not needed to make an accurate diagnosis.
She did not receive treatment either. She left with a misunderstanding of how to ease the pain of a cat. I had to go to another clinic the next day to find out what medicine to give for pain relief while I was doing tests.
I did not see that this clinic helps the animal in the long term. In previous visits, she asked me to tell her how to support a cat after a serious case and choose the right nutrition. Unfortunately, I did not receive a response. Although later it was nutrition and supportive therapy that saved the cat from stomach problems and improved her quality of life.
I am very disappointed with the qualifications of the doctors and the attitude of the heads towards the clients.a doctor. I leave with the feeling that they are overcharging and overcharging procedures. I can't recommend anyone to go there.
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