I returned from a trip to Royal Grodno, I liked almost everything. On departure to Kossovo and Ruzhany there was a guide Tatyana Yatsevich, for two days in Grodno - Dmitry Monich, excellent support of the group, a competent story, I really liked it.
There was a guide for a sightseeing tour of Minsk- Shpet (unfortunately I did not find her data on the Viapol website) this tour was not very pleasant.
Of the minuses: there was a hotel replacement in Grodno (they didn't even reply to my letter about it), as that change is usually agreed upon under the contract.
When returning from Grodno to Minsk, the air conditioning did not work on the bus, the group came to a very hot bus cabin before leaving, the return spoiled the whole trip very much.
Sightseeing tour to St. Petersburg (30.06- 04.07) - the most favorable impressions remained. We learned a lot of new and very interesting things thanks to our excellent guides - Irina (Brest) and Margarita (S.P.).Good organization and preparation of the trip, a well-chosen tour route, a comfortable bus and attentive drivers, modern hotel rooms, in a word, everything is wonderful. Once again, Special thanks to our guide Irina-a professional who loves her job, very pleasant to communicate with. We had a great rest in such a short period of time. thank you very much! Good luck and prosperity, see you soon. ,
The best travel agency in Brest. They will tell you everything and advise you on the most suitable option. I've bought a vacation 3 times and I'm planning more
Many thanks to Irina "Your vacation" for a trip to the cities of Budapest, Vienna, Prague, Wroclaw.
There are a lot of bright impressions, excellent tour organization.
Elena is a wonderful group leader.
You are professionals in tourism!
Always travel only with you!
I won't say anything bad about the tour agency, I liked the director of this company. But I would like to single out the driver Nikolai Gapanyuk, not a pleasant person, rude, wants to show that he is the boss on the bus, sticks with his conversations when you want to be silent. He did not speak flatteringly about other drivers who worked in this company, it would be better not to talk with his tongue, but to behave appropriately.
I took a tour to Egypt . I liked everything very much. I will apply for more trips. Everything was done at the highest level. 10 out of 10 ✨ special thanks to Alexandra for the trip
In short, if you want to rush into the search for hotels yourself at the last minute, when everything has already been booked by other people and spoil your mood and go to the wrong place as a result, then you are here.Even a signed contract in this office will not add to your confidence that everything will be fine.They start booking accommodation here not before the conclusion of the contract and not even after, but after 8 days, when the situation naturally changes.In return, they offer to go to a worse place, on worse terms, but for the same money.There will be no loyalty or interesting conditions on their part as a result.The score is zero!
Absolutely not interested in keeping customers!! They are irresponsible about their work. We applied at the end of June 2022 to select a sea tour in July. Of course, we understood that we didn't have much time, because we spontaneously decided to go, but everything turned out to be very real. We were met, asked what we wanted and where, offered several options, printed out the necessary information (there is one star for this). The next day we decided where we wanted to go and came to them again to arrange a tour. But we wanted to drive our own car and asked if they could only book us a hotel. They told us that it was possible, but we needed to recalculate and said that they would do everything tomorrow and call us. No one called back the next day. We dialed ourselves and were told that there were problems with booking, which problems, of course, no one explained and said they would call back tomorrow. A month has passed (at the moment) and so far no one has called us back!! After another couple of days of waiting, we realized that we only need to rely on ourselves and that apparently the agency wanted to stall for time and that we would come at the last moment and say: "we are ready to take the bus, just arrange a tour for us faster" But no. We ourselves contacted the hotel administrator by e-mail, with whom the travel agency had "booking problems" and booked the room ourselves. Moreover, it was possible to book for any date we were interested in, there are enough places and no problems with booking. The reply by e-mail from the hotel came in 5 minutes!!!! minutes. I will not advise this agency to anyone and I will not return there myself. Who has the opportunity - book hotels, plane tickets, train tickets, bus tickets themselves, so it will be even cheaper. And the vacation was wonderful and, moreover, without unnecessary expenses for tour operators who don't care about you and your comfort.