A 5-star hotel, but not without drawbacks. Everything needs to be repaired sometime. In room 910, the drain in the left sink does not work well. The water is quickly collected and very slowly drains away, leaving the bowl of the sink dirty. In the toilet, it would be good to provide an air freshener, at least in the form of a balloon. Otherwise, I liked everything.
A great hotel with a great breakfast. I like everything, but the prices, of course, are a little too high. In general, it is worth relaxing at this hotel.
The service, the friendly waiter, the food is interesting and delicious, the restaurant is beautiful, we sat on the terrace, although it was hot until the sun set. Thanks
Everything is at the highest level, as befits a 5* hotel, service, rooms, restaurants, food quality, animation at the entrance, security, a bar on the ground floor and views from the windows of high floors to Astana.
A good hotel at an affordable price, courteous staff. Delicious breakfast. The only negative is the laundry, which pressed two arrows on my trousers! I hope the staff will be more attentive next time!
It seemed that the hotel has a certain condition of the courtyard. But the Ritz Carlton is a super hotel everywhere. However, in the restaurant in the company of 9 people, all the dishes were mixed up
The Ritz is always the Ritz! And this particular one was liked by the restaurant "Selfie" on the 18th floor. The unflattering reviews did not come true, no one gave us water for 2800 (there were many posts about this on the network). From the elevator, we were greeted with an unreal smile and a warm welcome, fed delicious Japanese cuisine, everything is easy and dignified. So that's a solid "five". Well, the view of Astana is just "space" 👍
See original · Русский
3
Дина
Level 10 Local Expert
December 26, 2024
All the staff is at the highest level, thanks to them for the warm welcome
The service is above 10 stars. I recommend a well-known hotel chain that does not need advertising. If you are not familiar with this hotel, it is better to visit it once than to read reviews 10,000 times.
As soon as everything was opened, it was good, a claim to a good institution in the city. They've gone bad lately. The kitchen is weak (initially). In an extreme campaign, the waiters really do not "rake out", confuse orders, the admin only comes up at the entrance, then they are never interested. The pub HAS RUN OUT OF BEER!!! Now they take only music and entourage.
The hostess on the ground floor will not go to the menu on time. They do not open the doors on time at the entrance. Elevators often don't work. It's very noisy.