It's a great place! Zhansayan is the best ♥️ The tables are constantly being cleaned, the music is great, the food is delicious, the prices are reasonable! I like everything very much, this is not the first time we have rested here!
We were at a rock concert in Hops. The prices are average, the bar is not bad, there are a lot of promotions. I liked table football :) Standing in the corner of the bar, it's fashionable to play with friends. The institution is more for people of 30+, there are not so many young people
One of the best places in the city, always delicious and fresh food and drinks. Excellent service. Good music. And of course professional administrators
The kitchen is not bad, the service behind the bar is lame, the music is not very good, the waiter Angelica slept the evening with her service and courtesy.
A great restaurant for dates and for meetings with friends) And the kitchen is delicious and you can drink a lot, haha. I think this is one of the best restaurants (or bars) in Atyrau.
So bad, it's just unforgettable!
I had a chance to visit the opening of this institution and fully observe the unprofessionalism of its employees, including the management.
The institution positions itself as a bar and already in its logo declares high—quality beer as one of the main elements of the service provided, however, the words in the picture are the maximum that this tavern can actually provide, because the guys did not bother to bring the idea to life.
Half of the items on the menu are simply missing, the waitress went to find out about the availability of the rest after each question. When ordering a second bottle, a resourceful bonus from the waiter — beer was poured into a glass from under the previous other drink.
As this "premium" pub was filled with new guests, the waiters lost their efficiency and the waiting time for a banal bottle of beer increased to an hour, while having to be reminded of the order several times, which had little effect on the result, and the irritated reactions of the staff did not add comfort.
In the receipt brought, the administrator carefully sheltered 4 items that were not ordered by us, which we, without appreciating her concerns, pointed out to her. However, instead of understanding the situation, she rolled her eyes and brazenly convinced us that she had seen these positions on our table, but for some reason refused the offer to check her conviction on cameras. I nodded at the request to call the manager, but apparently decided not to fulfill it, because we never had a chance to meet her.
As a result, having condescended to the requests of customers to remove unnecessary items from the check, they received payment, and another bonus from the institution was provided – an honorable place on the blacklist. The employees refused to return thanks in the form of a memorable entry in the complaint book, citing its absence, which is a direct violation of the law. The request to return the amount forcibly included in the receipt for the service due to its absence was also refused — probably this level of service is a reference for them, and they did not find any reasons to consider customer dissatisfaction.
The bar service is a perfect example of how not to do it. The availability of funds to open an institution is not a guarantee of the ability to provide visitors with the claimed level of services. If you plan to relax carefree, rather than go through a quest to test your own patience, I recommend turning to other restaurants where customer satisfaction is a priority, service meets the expectations of guests, and management is familiar with the concept of "customer orientation".
The popularity of The Hops speaks for itself, a good menu and a rich bar. If you want to sit, then book or come early, as well as the bar has its own party.
We were with friends, sat in a karaoke booth and liked it. On certain days there are discounts on dishes from the menu, we had a discount on the chicken set). The receptionist was polite and immediately offered options, thank you to her.
Perhaps due to the fact that we were there during the corporate party, i.e. the blockage, the food was not very good, some snacks were overcooked, or very oily!(
The staff doesn't even look in your direction, I stood at the entrance for 10 minutes, they didn't even come up, the bartender did a great job, very tasty cocktails!