Bought before the New Year 2024. A set for a new apartment. SMEG toaster and kettle. Beauty. Red gold. They stand on the island and delight guests and hosts. The price is VIP+. The sun from the window falls on the set. Everything glitters and pleases the eye. Works. It has not been broken for 8 months. And then we notice that the handle of the kettle is made of gray plastic, and part of it has turned yellow like a grandmother's Crane. The fact is that the kettle was standing on the island with one side facing the sun. We are of course in the sales department. A warranty case. How is it? But no. This is not covered by the warranty. There is not a word in the instructions that the kettle should not be left in direct sunlight. We did not receive the conclusion of the commodity expert. They sent a letter from the factory to the phone. They say it's not a warranty case. I had to take it as it is. The sediment remained. SMEG kettle -store in a dark place. Vladimir. Minsk.

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MariaChastikova21

Level 2 Local Expert

we bought a SMEG toaster, the purchase date was 11/22/2024, we started using it only in December, we only used it ROUGHLY for about a month, you won't eat bread every day, after that we didn't use it for a while, the toaster was unplugged, we decided to cook on it, plugged it in, the toaster doesn't work, it doesn't delay bread, does not heat up, not one of their buttons does not light up. There is a warranty card, it would seem, but it turns out to mean nothing to us.We write to the seller.The seller turned out to be on the left, he kicked off to the company from which he himself was buying this company, FAN LLC, to some director, we write to the director, of course, the director begins to write incredible stories that he had a case where they shoved a knife into a toaster and it broke.Let's conduct an expert examination.Send them to Belarus. Our experts here are as incorruptible as those in the Russian Federation. A quote from him. Tell me, why should I send it to some left-wing person? Why should she believe his expertise?And for what purposes I had to put something in there, the device is new, not burnt, not soot, no. This director writes that these are high-quality smeg products, to a man whose toaster broke down after three months, well, this is ridiculous. The warranty is absolutely not valid. An independent examination costs 8t.p. For some reason, the seller compares smeg with bork, where a toaster costs 100 tr, but why not compare it, for example, with Bosch, where a toaster costs 5 tr, it's like 3 smeg toasters. For some reason, this ignorant director, who is absolutely not customer-oriented, writes that smeg is prettier than Bork But who doesn't argue? Should I leave him out of work because he's cute?Keep it for yourself Think about whether you need a low-quality product that this scam company sells. As a result, I went to the official SMEG GUM store in Moscow, and the toaster is really different, even the packaging is not the same. I do not recommend the seller, 1000% fake.

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Петр Крамской

Level 15 Local Expert

An excellent home appliance store, competent staff, cozy inside, convenient location, large Parking , high-quality equipment at the highest level, individual approach to each client, I really like it, we bought Smeg equipment with pleasure, and manager Andrey is always in touch gives full information and you can always negotiate a discount where the management goes to a meeting in the person of Maria. Thank you. I advise everyone to have excellent equipment, the staff is on top!!!

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