Rustar Tourism LLC
7 reviews
March 26
We stayed in Dubai in March 2025 at the Marina View hotel apartments. The rest was great. The day of departure from the hotel was approaching and the most interesting thing began here. The day before departure, RuStar should have sent us
an email about the transfer time. But there is an irresponsible Nadezhda working in this company, who simply did not respond to our messages, completely ignoring us. We had to contact our tour operator in Kazakhstan, who in turn developed a rapid activity and was told the time of our departure from the hotel. And we didn't even get a message the next day. Our tour operator in Kazakhstan started bothering the RuStar office again and only after that they sent a message to WhatsApp about the arrival time of the transfer. I really didn't like Agent Nadezhda's attitude towards tourists. I would really not like this company to cooperate with companies from Kazakhstan. There is no reliability. And this is the main thing in a foreign vacation.
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May 17
We had a vacation in Turkey (Belek) through Rustar Tourism — everything went at the highest level! The transfer from the airport and back was organized clearly, the meeting was held without any problems. The guides were very polite and professional. Only positive impressions remained. Thank you for the excellent service!
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1
April 23
We arrived in Dubai on 04/23/2025, waited exactly 2 hours at the airport for other people to greet us, although there were 10 of us, such an economical company that it could not meet tourists with dignity and take them to hotels.excursions are 2-3 times more expensive than on touristino . We went into a margherita , it was all dirty , someone was eating bread rolls on the seats and they didn 't even shake it off . A Russian-speaking guide was supposed to meet him, but he wasn't there. We drove in silence. And this is just the beginning. Our guide Lyudmila does not answer calls or text messages at all. If you want a ruined vacation, then you're welcome. But I don't recommend this company to anyone for a vacation.
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September 21, 2024
We bought a sightseeing tour of Doha (Qatar) from the welcoming party "RUSTAR QATAR" (September 9, 2024). Among the attractions we visited the Blue Mosque of Doha.
We went into the hall of the mosque, where only men prayed, with the possibility of photographing. The women prayed in the "hallway", where we changed into black wrapping clothes.
There were those in our group who laughed in the mosque during prayers.
Has the tour operator bought the rights to allow tourists into the mosque hall, where female believers are not allowed to pray?
Why not learn from the experience of Turkey: The Blue Mosque of Istanbul and Hagia Sophia - the visiting time for believers and tourists are clearly separated.
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1
August 11, 2024
We had a great vacation with our family in Qatar. Only the agency turned out to be irresponsible, they did not provide a transfer to the airport. It's just that the bus left without us, although we got off at the specified time in the lobby, without being late., for unknown reasons, the bus left earlier than the specified time for the airport, and it's surprising that the Rustar tourism staff did not even check the list whether everyone was on the bus to go to the airport. Well, the airport in Doha is nearby and taxis are not so expensive. Your service is at a very low level.
"Customers don't expect you to be perfect, but they want you to be able to fix what went wrong. Donald Porte, Vice President of British Airways"
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2
April 17, 2024
We faced a critical situation related to the cancellation of flight Dubai - Moscow 965 on 04/16/2024. Due to heavy rains, Dubai Airport canceled all flights that day. When contacting representatives of (three) of the host party, namely rustar, for help in the form of hotel accommodation and transfer, a categorical refusal was received. Since the flydubai carrier company has canceled flights, you should contact them. They didn't give a damn about their guests, young children are wet, as they almost swam to the airport, they sleep on suitcases in the departure area. The company's employees ignore phone calls. Verbatim text from the correspondence # Good evening! In this weather-related force majeure situation, you should contact representatives of the airline whose flight was delayed. The flight was previously cancelled for more than a day! The short review so far sounds like this. Then let the lawyers write. To whom-the carrier or the travel company, will be determined. P.S. Representatives of other travel companies provided their clients with hotels and round-trip transfers.
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2
May 16, 2024
Great company, our tour went off without a hitch!
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2