Rozy. Bel
241 reviews
August 5
Roses. Bel is an ideal choice if necessary to congratulate and decorate the holiday with always fresh, beautiful flowers. We, the Pet store chain, have been regular customers of the store for more than a year and have never been disappointed.
I would also like to express my gratitude to the florist Natalia Chuttseva. Always does more than you expect, always with a soul, always stylish and original. You go out and every time you think - maybe you shouldn't give it to yourself and keep it?))) Among other things, Natalia clearly defines which bouquet to make. I usually give a brief description of the person I plan to congratulate, and she fantasizes and creates a masterpiece that ALWAYS turns out to be better than the rest of the bouquets presented by other people. Very beautiful.
The delivery service is also on top. The service is consistently high and friendly. Manager Stefanovic Snezhana - special thanks to this employee. Even in the greeting, you can feel that the employee is maximally involved and ready to help, orient and choose exactly what will make your day and the day of the person who has a holiday memorable.
You guys are great!
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September 12
I visited the store on Dzerzhinsky 127. The staff works quickly, the florists have collected a bouquet very beautiful and the way I wanted it! All the flowers are fresh and beautiful! The girls are all friendly. The store is clean and bright! We were attracted by the inscriptions on the window, very original. I was satisfied with the service and the atmosphere in the store)
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September 12
Good afternoon. I decided to express my gratitude to the employees of the Rose shop Bel on Dzerzhinsky Street, 127.
And especially to the florist Daria. He will always help out with a modern, fresh bouquet, prompt and select good flowers. I boldly send my friends to her. I am happy and so is everyone to whom I recommended.
Thanks for the work, we will continue to contact you.
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October 1
A very wonderful store, especially the sellers.They will always help you make a choice.I want to mention Daria, who recently made me a bouquet!!!The flowers are always fresh, there is just something to compare them with.When you take a bouquet and it costs 3 days, and when it is 10 days, there is a difference.Now I am their buyer for the century)))
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November 1
An excellent selection of ready-made bouquets and compositions for every taste and budget!
The girls are always friendly, they will help with the choice, they will advise which flowers are better!
Convenient location!
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July 26
I didn't like the store. I didn't like the florist even more: she looks very narrowly, puts everything together in the same way, the same light orange paper for all bouquets. They asked to fold a bouquet for mom (you know, mom is an adult woman), the florist folded a small bouquet of roses: she half stripped the leaves from the flowers, pressed them tightly together - the bride's bouquet turned out. We expressed our dissatisfaction, but, as in the fable, the cargo is still there... No one altered anything, not even cellophane was added to visually make the bouquet more magnificent. Very unhappy! And their foil balls are very expensive.
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September 21
Good afternoon!
I just got back from the store and I can't help but write a review.
There was a simple request - to twist a bouquet of white roses in the amount of 15 pieces with a fan! The task is not completed - florist Alina. Otherwise, I ask you to twist it with a ball, so a 40 cm rose should be cut to 30 cm when the bouquet is ready! I did not cope with the task. He does not understand what they are asking for, and his colleagues do not connect!
Next, I ask you to tie it with a ribbon and tie it in a bow! She's bandaged it up and is trying to TIE IT UP!!! and not to tie a bow out of a ribbon!
To my indignation, the kolegs are outraged in my direction! It turns out: they heard the request, but were silent until the last one. The eldest of all offers to tie a bow. At the same time, instead of the cream one that was originally, I tied a white one! and narrow! The result in the photo is both a bouquet and a bow, which was untied at the exit of the store and flew!!!
Shock, and no emotions.
If the bouquet in the photo is twisted correctly, or rather according to the lock, then I am ready to study at the courses of your florists to understand who is a non-teacher - a teacher or a student?!
I did not expect such an attitude.
I kept the bouquet for myself! We'll have to go get a new one. 40.05 I just gave it for the flowers... the receipt is attached.
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November 6
It's just a disgrace. I ordered delivery on November 2, asked by phone to send a photo in advance. They sent them out, they said they were fresh and did not have time to bloom. As a result, on the 6th they withered and did not bloom. The receipt was saved, I wrote to support....where I was sent, to put it mildly, with the words, well, flowers are non-refundable and cannot be exchanged, and you accepted them, which goes as you like. And the fact that I presented that they were not disbanded and how can you understand that they are bad??? There's no way. In general, let this profit turn out for them, I wrote complaints to the authorities....I know that it will be to no avail, but at least their checks are provided, I hope that others will find something for which they will be punished. I do not advise anyone to buy from this service
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May 30
Yesterday I bought flowers for my mother, they were very beautifully made
They told me how to take care of it, gave me a flyer as a keepsake) I went to many shops, everywhere the prices are higher and there is no choice from the word at all, unlike this place
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January 18
Always high quality, always fast, always a lot of interesting things are available, for every taste and color, as they say!!! I would like to thank the staff for their approach and ability to work with clients. It's not the first time I've ordered from them and I'm always satisfied with them! Bouquets always smell very tasty, which cannot leave any customer indifferent. When I make the next bouquet, it's only with them!!!
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November 17
I was buying a bouquet of flowers for my birthday.
I was very pleased!!!
The flowers are all fresh, the assortment is large. The florist girls recommended flowers to me and collected a very beautiful bouquet.
I will return there for flowers more than once!!
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October 31
The quality of the roses is very poor, there is no choice, there are always some leftovers. It is very difficult to buy roses for the third time in a row, there is no view. 29.10 with great difficulty I bought 20 burgundy roses (((, the cost for such a quality of flowers is too high. They brought one pack of 10 pieces, and the other 10 were some leftovers from three packages. To my dissatisfaction with the quality of the flowers, the answer was- we always have such!!! It's not the first year I've been buying flowers in this network and I know what roses used to be and what they are now. Bouquets are also "expensive".
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January 26
I often visit RozyBel and I am satisfied with the service. Florists are always friendly and happy to help with the selection of flowers, for which we thank them very much! A wide range of roses and exotic flowers, which allows you to make a bouquet for every taste and color. I definitely recommend visiting this chain of flower shops)
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September 11
The work is well organized, good service and specialists! It's nice to order remotely, by phone and come pick up great flowers for any occasion.
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July 25
I liked everything very much, the store is located at 6 Belsky Street, we contacted on 07/25/2024.
pleasant service, polite
staff. Thank you very much!
Thank you so much
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November 17
I made an order for a bouquet as a gift. The payment on the website was made instantly, the recipient's name was incorrectly indicated in the reply to the mail. After unsuccessful attempts to get through for 40 minutes, nothing happened) The telegram bot replied that the bouquet I ordered was not available, it was no longer possible to refuse the order, because "well, you have already paid." As a result, they sent a completely different bouquet of not the freshest roses) Thank you for the festive mood!
The attitude of the staff is terrible.
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July 21
I do not recommend this store on Pushkinskaya Street to anyone. I bought a large bouquet consisting of different flowers in the evening (the bouquet was wrapped with a lot of paper, because of which the stems were not visible), and the next day I discovered that the stems were already rotten, and the buds had withered without opening. I had to throw out most of the bouquet. Unfortunately, the products in this store are of poor quality
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April 17
I really like your store! It's nice to come back to you again and again)) The girls are always very friendly and attentive, they will help with the choice and make the most beautiful bouquet! Thank you very much for your attention and beauty!
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October 15
Minsk, 43A Pushkin Ave., on October 14, I bought 13 roses for my wife. Very rude service from the sellers. 3 girls were collecting bouquets. After communicating with them, the complete desire to enter the stores of this chain disappears. In the photo, flowers on October 15. They are trimmed, well-groomed, but on the second day everything drooped. The quality of flowers is deteriorating every year, but most importantly, the rudeness of sellers is increasing. And 55 rubles in the trash. I do not recommend our men to go to the rose garden!!!
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May 15
I really wanted to write a review. I really hope that my feedback will be heard by the management and the work will be settled. I always order flowers with delivery for my relatives, I want to please them on a holiday when you can't stop by for objective reasons. So, today I tried to order flowers for my mother, because it's her birthday today. I chose a postcard and flowers. I tried to call, write to the chatbot - no one answered everywhere. When I made an order online and made the payment, I got a call 40 minutes later. And then the circus began - there are no flowers that I ordered on the site, there is also no postcard that I chose. I had to choose from what I have. To all my questions, the administrator rudely answered me that they had a load and 20 stores with different assortment. And yes, as a client, I am not interested in your excuses, I want to get the service and the product that I chose on your site by paying - and not what they impose on me out of desperation because the product has already been paid for. Productive work.
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October 26
I ordered roses in the amount of 55 pieces. They brought 45. After calling the store, they said they would bring the right amount. They arrived a few hours later. Of course, the holiday was spoiled. All they could do to compensate for their irresponsibility was to say "sorry" in the chat.
He has been a regular customer for several years. Definitely not now. Sorry.
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August 23
I was buying a bouquet. I liked everything very much, insanely beautiful, high-quality. The service is great. I was very satisfied and I will come again.
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September 5
The flowers are not of the best quality. They wither quickly. In the morning I bought my wife a bouquet, in the evening it has already wilted. We started looking, and all the roses from the inside are rotten, only 4 of the 25 pieces are good. And this is not the first time this has happened, the first times I turned a blind eye to it, but now it is impossible to do this. For that kind of money, you want high-quality and beautiful flowers, and not such rot as they sell
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June 14
I did flower delivery for the holiday, they were supposed to deliver from 10-12 days, (after 12 we left for another place), this period of time delivery was important.
as a result, they had a malfunction in the system and the courier did not bring flowers, although at 11:30 she called to clarify when they would be, whether everything was fine
The result was a sediment, the necessary emotions were not received, I was disappointed
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April 18
The choice is not the largest compared to other points of the rose.Bel, but a very nice florist girl. She is always polite, helps with the choice, does everything quickly, efficiently and beautifully.
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September 26, 2023
My husband is buying a bouquet at this point for the second time... and the bouquets were very beautiful both times, they smelled delicious. He was told how to take care. I did everything right. The first bouquet wilted quickly, but I think it's okay, maybe because of the heat in the room, and the second bouquet is already the 4th day. There was some kind of rotten smell. I didn't understand why. Pruned, the water changed daily, threw ice, as they said. But today I look, the stem is just peeling off with mucus. I think we need to see what kind of flowers from the bouquet are dying. I pull up a little and generally take out a completely rotten stem one by one!!! I took off the packaging and went crazy. Firstly, the paper itself (the first layer of which) has already begun to rot because of these stems. Secondly, naturally a small part of the bouquet, namely those flowers whose stems have rotted, just spilled out of the bouquet. Smell (stink) it was just disgusting!!! Question: why shove flowers into a bouquet that will not stand with others in equal terms and will kill other flowers because of their rot / shove not fresh flowers into a bouquet???!
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June 9
I ordered meter times, 15 pieces, I wanted to please the girl, there was a reason for 1 year since we met. The roses were delivered on time, thanks to the courier. When I put them in the water before the start of the celebration, I noticed that they were short, measured with a tape measure and 85 cm. The price of the bouquet is 156 rubles
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March 13
I ordered roses for pickup - I picked them up at 7:30 a.m. today.
In the amount of 47.26 rubles (not a small amount for me).
A birthday present for my wife.
I also gave them to you in the morning - beautiful ones. Not yet revealed.
When my wife and I arrived from work, we saw the bouquet completely withered - all the roses "hung their heads.
" I.e. the bouquet of roses did not last EVEN ONE DAY! As a result, the mood of the spouse, TO PUT IT MILDLY, IS SPOILED. Naturally, I have the same ...
they answered NO to my appeal and request to replace a low-quality product! "Our low-quality goods are not subject to return and exchange!".
And the maximum they could offer to smooth out the situation was a "15% discount on the next order", at a time when I already had a regular customer discount, and for a long time.
It turns out that you come to buy More (not the fact that a high-quality product is already a little cheaper... "and we won't refund your money a second time." Like it!
I especially liked the answer: "we DON'T KNOW why the flowers behaved like that."
seriously? Is this the answer of the flower business professionals?
I buy flowers from Rosa Bel often.
We know the conditions of storage and transportation perfectly well and complies with them.
I have always been satisfied with the service and quality (until today). And just recently I wrote a good review - it's a pity (passed)!!!
I would like to continue to buy flowers from them and please my wife, but after such an attitude, to put it mildly, I didn't want to ...
Who has similar situations like mine - don't waste time and nerves (you will be sent gently and far away) - Rosa Bel's company does not know how to work with objections on low-quality goods (and for sure they will also answer "we do not know why roses behaved like that).
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October 14
Last night I bought a ready-made bouquet for Mother's Day so that I wouldn 't stand in queues in the morning, the flowers stood in cold water at night and in the morning they bloomed a little and I saw that the Rose inside was rotten !!! I tried to call the store , no one picks up , and it 's not nice to give this . Terribly , very upset
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August 2
I really liked your store! Fresh flowers , my friend appreciated it ! And there are no problems with parking, which is very important to me. Thank you 😘
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November 17
If you want to spoil your mood, then go to the Rose store.white on Independence,172 Flowers are not fresh, the staff are silent, as if deaf and dumb.It's not the first time I've come in, because I live nearby and I'm always in a bad mood.I do not recommend others to go to this basement, there is nothing beautiful there.
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June 4
We wanted to order two bouquets in one on the occasion of mom 's birthday , the girl said you can tie a ribbon yourself and add 1 rose . Customer orientation is 0, interest in the order is 0. 1 of 1 . I do not recommend it!
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April 7
I often buy flowers in Roses. Bel) the prices are pleasing, the girls always have an individual approach to the bouquet for this event, they give advice on home care, which can not but please) flowers cost a long time))
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October 26
I ordered 25 roses, pickup from the store on Korzhenevsky Street. The order was not completed at the appointed time. There was no time to figure it out. There was nothing to choose from the seller's offer. There is a lot of one star.
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January 27
The store on Petrovshchyna metro station is a deception, a trick of sellers to sell not high-quality goods.When choosing flowers, she asked to be replaced with the best ones (not high-quality flowers were enclosed, small and lower leaves were twisted with the disease), she approved it, sent to the cashier to pay, at this time they are replaced with low-quality goods and wrapped in paper for many paper clips, hoping that you will not check and see what there are ..., arrived home, openedAnd there was only one rose that turned out to be beautiful, the rest were 4 pieces.with affected ugly leaves.So, This is a specific setup, and tomorrow I wanted to congratulate my aunt on her anniversary and,, beautiful flowers,,The result is flowers grown in Belarus, and Belarusians are deceived and framed,why do we need such shops?Close it!Don't upset people!
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May 29
Disgusting service, we went to a store where no one even greeted you, everyone was busy with their own business, it's creepy!!! They left in a bad mood, ordered flowers from another organization. I do not recommend this place!!!!!!
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July 31
The flowers are just disgusting. The store does not give you the opportunity to touch the flower, they pack it. Today we bought it as a gift, we spoiled the birthday boy's impression. As soon as the packaging was removed, half of the buds fell off.
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February 7
In December, I ordered my sister for a doctor, they brought something similar, stood for 3 days and died... Today I decided to take a chance, I ordered a doctor from her mother, and what a disappointment, they brought a terrible half-dried bouquet again.... We ordered it earlier, and the flowers were very beautiful and presentable. Now they are bringing in as if something is being thrown away. Two stars only for the work of the operator, they get in touch very quickly, and couriers... But what you're selling is just terrible...The money spent for nothing is unclear... Photos of what was ordered and what was brought are attached.
P.S. - photos of flowers were taken on the same day as they were brought, so do not write about improper storage.
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March 15
There is always a selection of roses available, this is a big plus, there is always a choice of ready-made bouquets and compositions on the showcase, on a different scale, so to speak) very pleasant staff, florists know their business, embodied all my ideas and advised me how best)
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August 25
If you like to look at a wilted bouquet in the morning after buying it?! Then this is where you are ! For the second time, my husband gives me bouquets from a white rose and for the second time the flowers wither in less than a day!
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December 10, 2023
NEVER ORDER flowers with delivery!!!! We ordered flowers for family friends today. The order was made by the spouse through the website. They called back quickly, the girl from the store said that the flowers were the freshest and everything would be at its best. And in fact, a sluggish cull was brought!!! When friends sent a photo of the bouquet, it was just a fiasco. I tried to explain why such flowers were brought, to which they replied - your wife ordered it and no one will talk to you!!! And they added - if you really want to, write a claim on Instagram, but you won't prove anything.
You have lost both us as customers and those to whom we ordered.
Bottom line - you want to buy, only in the store, but I won't even go there.
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April 19
Disgusting quality of flowers for delivery! This would definitely not be offered live in the store! It's like they've been stealing from somewhere for 5-7 days, withered edges, drooping heads. For 300 rubles, this is not what you expect to see
The delivery was from 10:00 to 12:00, the courier was late.
The organization apparently decided that almost wilted flowers can be sent for delivery, since the chance that people will give up this *beauty* is very small
If it weren't for the urgency and importance of the event, then I would have refused these bouquets, because it was a shame to give them!
I advise you not to spoil your holiday and contact other flower shops
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March 15
This is the second time the store has failed me. I returned the flowers for the first time. The flowers were in terrible condition. And I had to humiliate a person in the morning and there was no time to buy another bouquet, because we were going out of town. Somehow I got out of this situation. Okay. Today they brought a bouquet, the decoration is terrible. Peach-colored roses were simply wrapped with several sheets of blue paper. Okay, I think maybe I'll stop by the flower shop and ask them to make another package. I opened the flowers, but their leaves are dried up, and the buds are not very good. I regret that I did not unwrap the bouquet in front of the courier. You'll have to buy another bouquet, because it's a shame to give such a gift.
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January 24
I don't know where I sent the order. I made the delivery yesterday, January 23, approximately at eight o'clock in the evening, in the comments to the order I asked that they not call, but that if there was a connection in the messenger (they called twice). I ordered delivery from two to four o'clock in the afternoon. At four hours and twenty minutes when there was no delivery, I called another number again, they told me that they would solve the issue as quickly as possible, since they forgot about the order. When I called the next time, I was told that the order would be from 18.00 to 20.00, I hope to wait sooner or later
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November 4
There is always a selection of bouquets and friendly staff. Convenient location of the store
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January 20
I ordered a bouquet for delivery, when making a note, I wrote that before sending a photo of the bouquet, because friends had to take the bouquet to another city for congratulations and I myself would not see if everything was in order... The manager called back after the payment was made, and this condition was also discussed with her (other flower shops send photos before sending).
As a result, my friends called me back that the bouquet had already been delivered, and they did not send me a photo...the bouquet is covered with shipping paper, it was slightly opened, the flowers seem to be nothing, the postcard is signed just as long as I did not find out how the bouquet looked, since it was taken away immediately after delivery to the birthday girl....The conclusion is made, I will not order flowers from them anymore, and I will think about whether to go to the store
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January 26
The store 's employees constantly give you a good mood.
Especially I get to one florist , a girl of pleasant appearance , with her professional look , understands the words from the floor , immediately stands behind the window , got caught several times . I think her name is Marina . She made me a beautiful bouquet , I was pleasantly surprised .
I would like to change the parking lot , otherwise it is always inconvenient to park . But this problem can be found in many places.
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April 3
The quality of the roses is at a "height", they were bought in a store on Nemanskaya 02.04, they withered less than a day ago, the road took 15 minutes from the store to the house, where the flowers were cut and put in water, correspondence with support ended with a 15% discount on the next order, in general, the mood is spoiled, I used to order constantly from of them, but with this attitude I don't want to anymore. "Thank you"!
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March 28
I often order flowers for roses white is almost always good when I order up to 51 pieces.
As soon as an order for 51 roses or more is delivered half -dead , on the second day the buds are already pecking .
If you took an order for such a quantity, then perform them efficiently!!!with fresh flowers , not those that look like they 've been standing for more than a week .
Below the photo, the colors of the second day that you understood (
There are no words ……
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February 29
02/27/2024 I ordered a bouquet of roses (21 pieces), having previously explained that it was my mother's birthday, I want to please her with FRESH flowers. She clarified whether the flowers were fresh or whether it was worth choosing others.. The operator assured that the delivery had just been made, the flowers were fresh.
What the courier brought was a "hug and cry", the petals were crumpled, and petals even fell in some buds. It's a pity, I only saw it when I took off the wrapping paper. The next day, all the roses lowered their heads. They could not be resuscitated. A bouquet of about 80 white rubles. Roses.bel., do you think this is normal?
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