Great organization! We recently called each other via videoconference. The impressions are only positive! Experts in their field! Well done! I recommend it to everyone!
The export of transactions to excel does not work (it uploads an incorrect file, always different :))
1. It hasn't been fixed for three months
2. Do not block the function on the web interface and waste your time and nerves both customers and support
As a result, the response to client requests is either absent or very slow (super slow)
Previously, everything was fine: the operational work of the call center, our manager answered within a day…
Now there has been no response for a month, and the call center promises that the manager will contact us, at least someday 😂
The reviews are screwed up: look at how low, and the organization has 5 stars, yeah, don't get your hopes up
I have not been to the company itself, but I constantly use the Pai Me app!!! It is very convenient to pay for communal services, Transfers and payment for goods
They just withdraw money from the card every month, the subscription fee, if you can call it that, from each client, past their percentages from each operation
I am completely dissatisfied with the work of technical support. They can't help in any way, the answers are not at random. There was a failure in updating the amount on the personal account of thermal energy. I tried to solve this issue on my own for a week. They told me to call the heat power myself. I call, they say everything has been updated, they said to write Payme again. I write to Payme, they say I need a receipt as confirmation that the payment has passed. And to get a receipt, I need to go to the office of thermal energy. Then what is the point of an online application?! I say it's your partners, you can call and find out from them what's wrong. They say we can't. What does it mean? LAWLESSNESS! What then is the support if everyone has to decide for themselves! I spent a lot of time on this, although this is the responsibility of the support staff!
Just a chic office, in the city center. Everything is beautiful and natural inside. Depending on how the employees work there, I want to work there myself😅🔥
Tech support sucks.
2 weeks cannot solve an elementary issue.
They are asked to call the bank themselves and resolve issues that relate to their responsibilities.
Well, in short, as usual, our service is lame always and everywhere.
As a user, I have great respect for this company and am a long-time loyal user of them.
But the attitude towards partners, during integration, is disgusting, technical support staff ignore questions, absolutely do not value other people's time. Very upset.
The worst service for payments via the app. How many times have they withdrawn money for communal services and nothing is coming to the bill. This is pure robbery. Experts can't really answer anything. Where to go? Who should I complain to?
An excellent system, saves time and nerves. It happened that I forgot the card in the car or at home and I was able to pay without any problems through "payment on the spot"