Odeon Tours
60 reviews
October 10
We had a rest in Turkey from September 1-10. The receiving party is Coraltravel. Our guide is Angelina. On September 2, there was a meeting, as usual, information about the hotel (Crystal Flora), but most importantly, it offered shopping and excursions. A day later, a message asking what you have chosen. As soon as they replied that we didn't need any shopping or excursions, the connection with us was terminated. The flight was supposed to take place on September 10, but due to the well-known events in Moscow, the flight was constantly postponed. We tried to contact Angelina - there was no response and no messages. We were evicted from the room, spent the night just by the sea (we are over 70, we were with our grandson), But an agent from Coraltravel helped us a lot, tracking the flight and informing us. That's what supported me - knowing the information is very important, we are very grateful. But Angelina should not work with vacationers, they have not met such a mercantile attitude, she completely discredits the Coraltravel company.
See original · Русский
October 20
We bought a Green River tour from this travel agency (there is a very extensive comment about it below, it's a pity that I didn't read it earlier). We had a rest in Kemer. We drove from Kemer to Antalya to the Lower Dudensky Waterfall for 3 hours, but we never saw it. Then on a "yacht" along the green river, the banks of the river are littered with garbage, old boats, went out to sea, swam for half an hour, returned, we could not catch crabs. Very unpleasant impressions from this tour. The only thing I liked was the upper Dudensky waterfall. It's beautiful there.
The tour is very poorly organized. A visit to the olive museum would be very interesting if it were not for the constant imposition of buying their products. By the way, the arrival at this museum was not announced in the tour.
See original · Русский
December 4
Another (another) star in the piggy bank of this company. The flight was to Turkey. It all started on the first day after arrival at the airport. The girl who met us announced that we had a meeting with the guide at the hotel the next day and would need to be present so that the guide would give the booking code (at least to track information about the transfer back to the airport). We warned this girl that every day is scheduled with pre-booked excursions and, unfortunately, we will not be able to attend this meeting. They asked for the guide's number so that we could write to him about this code. All the way to the hotel, she thought and thought and couldn't think of anything better than to say that the guide's number is very secret and she won't give it to us. Then they gave us their number to contact us, to which she said, "well, maybe they will write to you." (spoiler alert: no one wrote it.)
Fortunately, one couple who was traveling with us on the transfer got to our hotel and our guide. A couple of days later, it turned out that we met with this couple at the hotel and they gave us the room of our guide ELIZABETH. Wow, the number turned out to be not so secret ...
since the guide did not write to us, we had to write it ourselves. ELIZABETH replied to our message that she was already on vacation and for us to figure it out for ourselves, well, that we needed to come to the meeting so that she would give us the booking code (I don't really understand what the problem was to reset this code to us in the chat, especially since there was information for the guide in advance that we had booked excursions and we won't be able to get to the meeting).
Bottom line: we still did not stay in Turkey forever, the girl at the reception helped us a lot, found out information about the transfer for us.
I understand that a vacation is a sacred thing, but why give a guide who goes on vacation when tourists are assigned to her?
An interesting fact: guided tours sell at least twice as much as the same thing can be found on the Internet. So think a hundred times before ordering a tour from a guide (preferably on any website that specializes in excursions).
TO ELIZABETH, "thank you." It's a pity that you can't put 0 stars, although okay, 1 star was earned for the transfer driver. He fulfilled his function, drove back and forth.
See original · Русский
July 8
It is absolutely impossible to work with this company, they endanger the life and health of tourists. On 06/14.24, we went on an excursion (the old town and the cable car), paying 140 euros for two. An old bus with a broken air conditioner came for us! It was 40 degrees in the cabin! Guide Fatih has obvious problems. All the way, he talked only about himself, how smart he was, 4 degrees (apparently, he did not reach a high level anywhere), what he was there, how many apartments he bought, how he married our compatriot and everything like that. No guided tours. There was no organization of the group, everyone wandered by themselves. In the mountains, our bus broke down, the brakes failed!!! We jumped out of the bus while the driver was throwing rocks under the rear wheels! We were forced to climb the mountain on foot, including the elderly and toddlers! When we got up, the guide was nowhere to be found, everyone was looking for him. Then he appeared, smoking a cigar. We told him that he could not leave us and should always be with us, especially in such a situation. He started yelling at my mom in Turkish, then said he would call the police. We suggested that he do so in order to tell the police about his behavior. For some reason, he has already changed his mind about doing this. As a result, the tour was shortened, they didn't even bring us to the olive farm. The bus was somehow patched up and taken to hotels on a broken bus. We returned two and a half hours later. We spent more than 10 hours in the cabin with a temperature of 40 degrees. I immediately wrote a complaint to the operator. They sent a response in the form of a report from this guide, where all the facts have been changed. He messed up everything. He blamed the tourists for everything, every word was a lie. In this situation, no one helped the tourists, did not protect them. As a result, odeon refused to refund the money, saying that the tour was conducted completely and at a high level. Please beware of this operator, do not cooperate with him. I hope that the money for the tour will bring Fatih a lot of happiness and health!
See original · Русский
1
2
August 21
We flew with a ticket to Turkey, Belek from sunmar, hosted odeon travel. The ticket is not cheap, the 5 * hotel is under 400 thousand. What is the essence of the story - the return transfer from the hotel to the airport was at 2.55 am, and on the way to the airport we were taken to the candy factory. They say the driver has a technical stop ... but you can use the guide's card to buy sweets at a discount ...
That is, people got up at 2 a.m. to go to the airport, many with young children whose regime was lost due to a night trip and tantrums, and we spend time so that people can finally cut down money on tourists. Okay, this is also the approach in free reviews, but with the transfer, which is included in the price of the ticket, I think this is just a piggy attitude towards customers. And the guide was just rude to the remark
See original · Русский
September 18
We had a rest at the club turan prince hotel. The fact that the bus was brainwashed about the obligation to meet with a hotel guide is familiar. But the hotel guide Svetlana Zubarina is something. As soon as everyone said that they would not buy excursions and only needed a code to access the check-out time, the jelly tone immediately changed. I didn't send the code, then I didn't reply to messages. I don't know about excursions, but most likely it is much more expensive than buying behind the hotel and not better
See original · Русский
January 13
12.01.23 we were on a sightseeing tour of Antalya with a visit to the cable car. The cost is $ 350 for 2 adults and 1 child.
The places are very beautiful and the tour is certainly very interesting, if not for one thing! I, an adult, understood a third of the information, the child could sometimes make out the words of the guide!
That is, information about your wonderful Country was presented in an inaccessible form! When communicating with the guide personally, you can understand the essence, but when listening on the bus, NOTHING is CLEAR! A very strong accent. We were promised a Russian-speaking guide!
This is despite the fact that the tour is individual, that is, especially for the three of us!
As a result, a negative impression remained, because the goal was not achieved, information was not received, and plus a scandal from a spouse! There are only beautiful photos that we could have taken ourselves by arriving on our own.
See original · Русский
May 11
Odeon tour is random, like everything in Turkey. Let's start with the good stuff, apparently we have pure karma, we got great guides on excursions.
The guide in pomukale is a girl named Ozlem (I hope correctly) speaks with an accent, but speaks Russian well and this accent is even the highlight of the program. 110% posted information about the tour, 10% is a lot of interesting information about Turkey on the way back.
The sea to sky guide is Ivan Ovchinnikov, a guy with humor, told interesting stories, answered any questions from the public. The day was interesting and informative.
Now about the cons.
The road to the airport from the airport.
The meeting Guide is a girl who didn't even remember her name, she gave 5% of the introductory information, then drove in silence. There is not even introductory information - the current exchange rate of the lira to currencies, what can / cannot be exported and other information. (I've always had a bibliogluum and an anecdote)
Airport Hotel: The guide didn't say anything, but it makes sense here - he just didn't exist. The driver took us away (0 complaints against him, helped, explained himself somehow, drove carefully)
For the first time, they are taken back without hand-speaking staff who gives information about the flight, departure and so on.
In general, odeon tour was dissatisfied with +2 points for two gorgeous guides!
See original · Русский
November 7
We vacationed in the UAE, bought an excursion from Sharjah to Abu Dhabi for 330 dollars for two. The guide Anastasia said that we would get there in 2 hours. As a result, we drove only for 2 hours in Sharjah, but in fact it took 5 hours to get to the place in one direction. We got off the bus after these two hours and took a taxi to our hotel in 7 minutes. They don't want to return the money.
See original · Русский
July 17
Disgusting company. We were on a tour in Kemer, Very disappointed with the work of Ruslan's guide, his obsessive behavior and unprofessionalism. If you left the half of the meeting at the hotel due to poor health, then do not expect any help during the entire stay on vacation. And it's so obvious that he's doing it all out of spite.
See original · Русский
December 7
We arrived in Dubai. The guide was Stanislav. We bought tickets to the water park from them. The transfer did not arrive for us. They are not going to return the money. At first Stanislav did not answer, and then he began to be rude. The operator calling from the office was also rude. The most disgusting tour operator!!!!!!!
See original · Русский
May 11
We were at the Delphin deluxe hotel, the hotel is not bad.But on May 9, for some reason, the sound was turned off on the only info channel from Russia. And the parade was watched without sound. On May 10th, there was already a sound. That's the policy of the hotel. And now the most important thing is that the hotel guide, Kristina Gasanova, persuaded us to take 2 trips... one to the shopping center in Alanya. When we got there, we thought we were in some kind of thrift store (things seem to be worn, the smell is disgusting). Although Kristina talked about the brands in the store))After the second Jeep Safari tour, 05/07/2024 (80EUR), I do not know how we stayed alive… Very dangerous jeep driving by local drivers!!! It was only later that we learned that people had recently died on the same excursion. But Kristina assured us that everything was safe and, most importantly, fun. The museum that she promised us is 2 tiny rooms with Turkish utensils, covered with a layer of dust. A meager lunch, all drinks are paid. They all came back covered in dirt and dust. I do not recommend it if you value your life!!! In general, I realized that there is no point in meeting with individual guides!She needed to sell tours. Friends, if Kristina Gasanova is your guide, don't even go!
See original · Русский
1
1
June 7
We arrived in Turkey on 03.06.24 side with my wife. We took 2 excursions from the guide from Korel Bella Rakhmanov on 06.06 and 08.06. The tour on June 6 was more or less complete, but we decided to give up the second one because my wife was ill, but it was not there. the guide said that she would return only 50%, so these are the rules 🤯
We did not conclude any contract and did not put my signature anywhere that I was familiar with some rules, so why did we withhold 50%?
And she did not hear that he did not use the service and needed a full refund
In general, take this into account before you buy a tour
See original · Русский
1
June 25
For the first time in Turkey. We bought 3 tours at once. The first to the waterfalls, 3 out of 5. The second one to Istanbul, just great.
But the third Side was abandoned in a day. The hotel guide Elvina, the money was refunded $ 80, after my letter from the Russian tour operator to the Turkish one. At the same time, you will find out all the pitfalls already on the tour itself. One thing is not included in the price, the other.
See original · Русский
2
July 15, 2023
We had a rest in Alanya 07.23 at the Drita hotel. I liked the hotel very much, we will be happy to return again. But there are questions for the hotel guide Rusalina. I would like to receive reliable information about the departure and return of excursions and about the excursions themselves.
1. Return at 21.00 instead of 19.00 👍But I really liked the tour itself (rafting and buggy)
2. Departure for fishing at 4.45, the reception calls at 4.15-they are waiting for you. But then sit in the car for 40 minutes. And it lasts not 4 hours, but 2. At 9.30 we were already sitting in the room. For $100 per person, you could at least take them out to sea, and not drift off the coast. Yes, there were no dolphins either))). It was immediately clear that fishing was kindergarten level when fishing rods with 5mm hooks were issued. If you really want to go fishing, it's easier to rent a yacht for 9 hours for $ 700 and enjoy.
3. A trip for textiles to the tsum outlet is worth special attention)))). Firstly, this is far from the city center and it takes 45 minutes to get from the hotel, not 15 minutes. Secondly, it's a Ridiculous-price type store that stinks of cheap plastic and leatherette. Prada bags for $ 30🤪 Thirdly, you will first be brought to the gold store, then wait for the car to the textiles, and the return transfer every 1.5hours-2 hours. Yes, and the prices for Turkish bed linen are lower in Moscow. The result: wasted half a day.
4. I liked the sightseeing tour of Alanya.
Vovod: the tours themselves are good, but the information from the hotel guide is not very good. It's not very pleasant when they make a fool of you and pretend not to notice you on the last day on the 1st floor at the reception)))) It was funny.😁
See original · Русский
2
June 7
Marmaris, excursion to Pammukale from 5.20 am. For 140€, we were forgotten at the hotel and offered to reschedule the tour when we had a flight the next day
As a result, they just poured 140€ into nowhere. If you have nowhere to spend your money, contact them!
See original · Русский
1
November 17, 2023
We bought a tour to the IC hotel on Ultra all. In fact, only local alcohol and food are not at the level, the tour operator did not warn. We were going to celebrate two birthdays at the hotel and pay for the guests' accommodation. Neither we nor the guests drink local alcohol. I asked the tour operator to change the hotel with an additional fee. Odeon refused to count the cost of my payment and offered another hotel at full cost.
See original · Русский
1
February 17, 2023
In February, we had a vacation with my wife in the UAE. Olga, a representative of Coral Travel, sold us a VIP Abu Dhabi tour. The high quality of the tour, comfort on the way, a professional guide, and the time of return to the hotel, at which we will have time for dinner at the hotel, were guaranteed.
As a result, on a tour for more than $340, my wife and I drove all the way from Ras Al Khaimah to Abu Dhabi in the very last row of a Mercedes with a leather interior. Guide Eduard, despite his normal Russian, could not even make a couple of decent suggestions, did not tell anything about the history, places of the premises or the country. He was constantly trying to tell me things in a confused way. Instead of the promised lunch in the restaurant of a 5-star hotel, we were taken to a cramped dining room at the level of a roadside cafe with queues, dirty dishes, coffee and tea from thermoses and incomprehensible dishes.
The answer to the claim was an absolute disregard for questions, shifting the blame from Coral to Odeon and offering to return $ 30 for two, that is, less than 10% of the cost of this farce.
Do not contact Coral in any way.Travel with Odeon.Tour.
Step forward without any responsibility to the client.
See original · Русский
1
July 25, 2023
Vacationing at the Garden Beach Hotel (Alanya), the guide Kara Suleiman made an unpleasant impression. Communication began with threats, those who do not want to listen to him, make a note in the voucher and can forget about it. We didn't buy tickets from him, the same thing. At first we were going to go on a sightseeing tour, but then we changed our minds, and Suleiman arranged it without us and waited for us to come with the money. Without waiting, he found us at lunch, gave us 15 minutes, saying that he was waiting for us in the hall. Upon arrival, he began to threaten us in every possible way that we would pay anyway, that they would not let us out of the hotel, they would move us from a 5-star hotel to 3 because we were behaving badly and causing problems for him, he started calling somewhere, saying that no one was waiting for us Russians here, etc., as soon as He didn't threaten us to pay for the trip. Then he offered to pay 30rubles for the refusal. In the end, he threw us a voucher and we parted. We talked with other vacationers, he behaves rudely with everyone. Lying, cheating, rude, rude, threatening, frightening. How can you keep such an employee who is a disgrace to the Turkish people? Thank God there are only a few of them. On the first day of rest, we received negative emotions from Suleiman Kara. You can read the reviews about him. Suleiman Kara is a disgrace to you and your company
See original · Русский
2
March 25, 2023
Hello. We are currently vacationing in Phuket. I would like to write a review about the Odeon Tour company. This is a company that organizes transfers for the company Sonmar, and Coral, as well as sells excursions to the place of stay. I would like to tell you how we traveled with them. We bought a tour to the islands of Phi Phi and Krabi. As a gift, they gave a sightseeing tour, or rather an advertising tour. The hotel guide, Aida, told me very quickly, not systematically, as a result of which everyone asked everything 150 times. There is no normal handout, some of the information is shown from a laptop, with fast speech in my head at this moment - porridge. 1. 20.03.Promotional sightseeing tour, it consists of 4 (!!!) shops, one pagoda and a Buddha Bik. The guide on the sightseeing tour is Victoria, the speech is related, but rudely answers the questions that you ask during the tour, . . are you not listening to me at all? .. sorry, but this is the official duty of the guide, to answer tourists' questions, and if necessary, speak 2-3 times. 2.From 03/23/2013 A two-day excursion to the islands of Phi Phi and Krabi. The guide was Arthur, he spoke little, his speech was scattered and not systematized, it includes obscene expressions. During the tour, I did not show James Bond Island (!!!) . On the handout there was a hotel on the water, upon arrival in Krabi - they settled in a hotel on the outskirts of Krabi, with the most terrible sea, there is not a sea there, just silt, driftwood, garbage. The guide Vasily was in the parallel group, the information from him is perceived much better, explained in detail how to get to the city center on the island of Krabi, and get to the fire show. Meals during the two-day tour:We ate 2 times at the Aravan hotel in which we were accommodated, the food is three-star, but edible. And we also stayed in 2 fly-eating joints (!!!). As a result, on the return transport, a good half have stomach upset and diarrhea.The work of guides with tourists leaves much to be desired, there is no normal handout. Your right to buy or not, but I no longer have a foot in this company.
See original · Русский
1
1
April 23, 2022
Hello! Yesterday, my sister and I took a sightseeing tour of Alanya. The guide is ONDER YILDIZ.
That's great! I recommend it to everyone! We left at 9 a.m. (Avsallar village), and returned at 16:10.
We had a lot of fun!
The city is beautiful, both from a bird's-eye view and near the shores of the Mediterranean Sea. The guide is very competent! He talked about the history, geography, economy, and religion of Turkey, diluting his story with jokes, legends, and myths. We visited the highest point of Alanya, the old fortress (there we visited the mosque of the magnificent Sultan Suleiman, the Ottoman house), the Damlatash cave, rode over the city on a cable car, visited Cleopatra beach....
You ask if there were visits to any shops - yes, there was a wine shop, with tasting wines (except wine-tea sweets, oils), but no one forced me to buy anything (by the way, the prices are very inexpensive, so I still couldn't leave without shopping.... Well, I couldn't resist.... it's all very tasty and fragrant😁🤗😉)... and you must agree, in our south (that in the Krasnodar Territory, that in the Crimea, they also bring them to the shops on excursions).
I am writing about lunch, because there are those who are interested in this very thing.... Lunch was at a restaurant on the Alanya embankment, it included: bean soup, grilled chicken with rice and vegetables, fruits. Yes, there were no drinks, but you can order them yourself (lunch has already been paid for, is included in the price of the tour) or take them with you.... I ordered ice cream for myself (45 lira- if converted into rubles, the usual price for ice cream in cafes in Russian cities).
You can write a lot.... I liked it very much. If possible, be sure to visit this tour with Odeon Tours!!!
See original · Русский
March 3, 2023
Odeon is the host country in Phuket. The local guide Regina behaves like a moody child, answers questions that I have already explained everything to you at the meeting. He speaks harshly and disrespectfully. I'm sorry if you get to this boorish girl. Regina, if you read this, choose a job where you don't have to communicate with people, you can't do it.
See original · Русский
1
September 4, 2022
On August 28, 2022, we went with the Odeon Groups guide to Ephesus. This is an outrage. I understand that for a Turk to learn Russian is a great achievement, but history also needs to be taught. The most annoying thing is that on September 04, 2022, we went on a sightseeing tour of Bodrum with Alexander and nothing better. There was no related story from the founding of the ancient Greek polis of Halicarnassus to the Bodrum of our days. I brought them to the mills, the gates and the theater, a little more about the fortress, but all this in isolation from the history of the city. Not to mention the mistakes. Alexander the Great fought with Darius, not Xerxes, under the walls of Halicarnassus.
See original · Русский
2
August 18, 2022
Odeon Tour is the host of Coral Travel. Why Coral works with this terrible office is a mystery.
We bought two excursions from the hotel guide - a sightseeing tour of Antalya + a climb to Takhtali Mountain, and the second - Taza Canyon. We eventually abandoned the second one, but more on that below. The hotel guide tells everything beautifully as usual, and you turn off your brain (already on vacation), in anticipation of interesting things, almost without hesitation you buy excursions))
And in the end, this tour turned out to be probably the lowest-grade in my life.… I will not describe it in detail, only what of the disadvantages:
The guide's escort leaves much to be desired - he was present purely formally, because he did not give any historical information, except for organizational, 99% of the bus ride was silent. Usually guides tell you something, if not even a deep story, then at least about the country. We also had just a couple of words about the landmark (from the series "this is a monument", "and here you can take pictures"), he also did not know the old town well enough and was not at all interested in making the tour useful for the guests. An indifferent attitude was felt. ("Accompanied by a professional guide, you will discover the ancient beauty of the Keleichi area ..." promises an excursion booklet).
We were also taken to the IYONYA olive "museum", which in fact turned out to be a tasting with the purchase of products from this manufacturer. We were not warned about this when selling the tour!!! Not only do people there understand nothing at all about production, they also intentionally distort the facts in order to encourage them to buy their goods, and also gave recommendations on the use of oil (drink oil with syrup on an empty stomach for two tablespoons), promising healing from many diseases, which is actually not in their competence and may be harmful to health. Also, the prices of goods are critically inflated (a bottle of olive oil costs 70)! It is obvious that the guide receives % of the delivery to this "museum". Okay, we somehow survived this, but the organization of the tour and timing, everything follows of course from point 2 - we lost 1.5 hours of time on useless tasting and buying goods, which is much more than sightseeing. We barely lived to lunch, because it was late (again because of the "museum"), we ate on the top of Takhtali Mountain, many tourists did not like it (the guide said, "well, yes, not very much, it used to be better," but it didn't matter))))), it was possible to bring us for lunch at some more acceptable place in the city, but it was much more important to have a tasting.
Also, long journeys and transportation of people to hotels were a disadvantage, so the tour lasted from 8.45 to 19.00.
In connection with the above, we decided to abandon the second purchased tour, because we realized that we could no longer tolerate this unprofessiveness and olive tastings, informed the hotel guide about it, and also called the local number of the host Odeon tour, left a request (respectively, more than 24 hours before the start of the trip), however, the hotel the guide replied that perhaps only 50% of the cost of the funds paid will be refunded to us, since the tour is "exclusive", although the payment receipt does not indicate that this is the reason for the refund of 50%, and not 70% of the amount.
As a result, everything happened, only 50% was returned, we did not get through to the office (+ we left a request on the website, but it was useless) to explain to us, the hotel guide said that she only does what she is told, and the other girl manager, whom the hotel guide called, also referred to the office and An allegedly exclusive tour is equivalent to a private one. Where it is written remains a mystery. In general, they gave up on explanations and just ignore them.
In general, a terrible company that is not interested in reputation, but only to make money and breed people for money. And Coral refers to Odeon, in general, as they say, I'm not me and f. not mine. Coral managers advised to study the cancellation conditions in advance))) As a result, bribes are smooth with Coral, and with Odeon, since it is a Turkish organization. Win win.
Also, at the end of the vacation, they also distinguished themselves, the transfer from the hotel to the airport was 40 minutes late, they managed to catch the plane back to back.
In general, it's some kind of Sharashkin's office, not a company.
p.s. They also have a Fast track service, it costs about 80 euros per person, so I do not advise, because we very quickly passed customs and check-in at Antalya airport, and considering that we were brought right next to the flight, we would not have time to wait in the VIP area, so that's a waste of money. And the transfer would be the same.
+ the hotel guide offers a free visit to the shopping center of your choice (Moll of Antalya or Agora), please note that you will also have to visit either a jewelry store or with furs, because they sponsor your trip). Whether you can leave there without shopping is a mystery. In general, it is also a divorce, unless of course you need these goods.
See original · Русский
5
May 29, 2023
It's a disgusting service. If it was "0", then I put zero. No tourist support, no solutions to issues. Prices for excursions are game. The guide Alyona (hotel Melas) - as he wants, so he behaves. She doesn't answer the phone.
A throw.
See original · Русский
2
August 23, 2023
Never buy tours through this travel agency. You will get nothing but problems. Starting with a bus in which heat blows instead of a conder, ending with boorish guides
See original · Русский
1
June 23, 2022
I came on vacation with my wife and grandson. For the first time in years of traveling, we encountered a disgusting reception at the hotel. Not only did they get from the airport for 3 hours, they settled in a basement along the road, where they could not sleep with a child and the reception staff categorically refused to change the room, arguing that there were no more rooms, which is a pure lie, because about 15 people arrived from the airport and everything was fine in the main buildings. I spend the night with my wife and child at the reception. The hotel is called the garden beach hotel
See original · Русский
5
August 8
Boil the attitude! Terrible company
See original · Русский
August 22, 2021
In August 2021, we went on an excursion to Cappadocia with Larisa Lischenko, a guide.
Larisa is a wonderful guide, storyteller, erudite, educated, knows everything about everything. Many thanks for the professionalism, organization of the tour, kindness and responsibility for the group. We learned a lot about the culture, history, and traditions of Turkey. Thank you.
See original · Русский
1
1
January 7, 2022
A family of 2 adults and children 2.5 and 5.5 years old. We lived in The Land of Legends and, on the recommendation of the guide, went to Antalya Aquarium. Briefly about this tour and the organizers: I do not recommend anyone to waste their nerves and time. Although the children liked it, the exposition is very small. Everything passed in an hour. The expectations formed by the guide: 1) "it takes 30 minutes to drive", and for us with a small child this is important 2) "the largest tunnel is the aquarium". In fact, we drove 2 hours one way (i.e. we spent 4 hours on the road) and the biggest one is a strong exaggeration. For a fee (20 euros), we were offered to see the reptile exhibit. Similar to most good (C-rated) zoos. The feeling after the visit that we were severely cheated and in the end they tried to impose a 30-minute check-in at the olive museum - in fact, some kind of bullshit for the sale of olives and olive oil.
I think that this way of selling tours and cheating tourists is unacceptable.
See original · Русский
5
January 6, 2021
Antalya, Turkey. Fuzuli hotel guide. I took a trip to the shopping center and a sightseeing tour of the city from the guide, this is my first time here. On the first trip, they brought it to a jewelry store, where, for example, a silver bracelet costs 13500 rubles. in Russia, you can buy one for 5000 rubles. The purpose of the tour was probably also to take them to the store, since the tour itself was for 3, we walked mostly by ourselves, we almost ran around the old town, but we sat in the store... I won't even talk about lunch, standing up, a sandwich with cold pasta (by the way, the tour costs $ 50). I GOT CAUGHT in the store - I bought Turkish delight 1.5 kg. for $ 60 instead of 60 lira, i.e. 4600 rubles., as they say, the world keeps on fools, it will be a lesson to me. But I did not expect such a slag from the host party, as if I was taking a tour "around the corner" (may the guides forgive me and there are good ones around the corner)!!! They cooperate with scammers and frame tourists for divorce!!!
See original · Русский
3
September 13, 2021
I arrived from Turkey a few days ago and have a couple of comments about the Guides of this company. 1 - a minimum of information about the country, but a lot of information about excursions that you need to buy from them, and not on the street. Not only are the prices much more expensive for them, but on the way on the bus, water is paid $ 1 for 2 small bottles. 2- They are specially imported to some shops, where it is really several times more expensive than usual prices, so that they can simply warm up at the expense of tourists. 3- There was no information that only cash is accepted for overweight at the airport! several people were running around looking for where to withdraw from the card and pay for luggage. In short, they work disgustingly.
See original · Русский
2
July 18, 2022
A very negative impression was left from ODEON's work.
We were at the hotel in Belek on 10-17.07.2022, an individual transfer was ordered for a refund. Drive to the airport in 30 minutes, departure at 8:55. The night before, at the reception, they found a note from Odeon in daddy that check-out was at 5:30. And the question is "What should we do at the airport for 3 hours with a small child?" despite the fact that we have a CIP terminal, that is, we did not stand in line, there was no one to ask - the hotel guide replied that all questions were sent to the office, and the office informed that all questions were sent to the agency, which, of course, returned our questions back to Turkey. And then they explained to us that our "individual" transfer is carried out by a car, which in the morning has to get to five more places before us and at 10 after us. Of course, we did not use these greedy people, we just left by taxi at 7:00. We didn't lose much money, but the feeling that we were robbed remained...
See original · Русский
2
November 1, 2022
An Odeon employee used money to buy a return ticket through the ticket office. I wanted to throw it for money, but it didn't work out. It's a terrible office. It is less likely that you will be shortchanged in the market than deceived in the Odeon
See original · Русский
3
September 1, 2020
I would like to express my gratitude to Nikita Leonov, the Odeon Tour guide, who accompanied our small group on a boat trip! Everything is clear on time, helpful and attentive to tourists! A walk, lunch, swimming in the sea, a waterfall, turtle island-all this left an unforgettable impression! Antalya is as always hospitable, colorful and magnificent)
See original · Русский
4
March 23, 2021
We arrived in Turkey on March 16. The next day there was a meeting with the hotel guide Elnur. He gave us tours. One of them is an excursion to Antalya. I asked if it was a lot to walk, because my mother is an elderly person and she has problems with her legs. Very little has been said. The guide lies all the time. As a result, after learning everything, they wanted to refuse. Elnur did not get in touch. Instead, some lady replied that we would not refund the money. As a result, in the morning, it was raining very heavily, the car was 40 minutes late. We said we didn't want to go on an excursion in this weather. Everyone on the bus wanted to refuse, but the attendant said he would take them to a nearby hotel and let the guide decide. The neighboring hotel is located in Antalya. And we were driving from Kemer. We were taken to the Aquarium, it was impossible to get off the bus. There was a heavy downpour. We refused to come out. The plane guide said you won't get any money, take a taxi at your own expense and get out. I started to scare her that she recorded the whole conversation, was rude to us. After I called Coral Travel, she told the driver to take us to the hotel. They are only interested in money, they don't care about people. They don't get in touch, they don't answer the phone.
See original · Русский
2
August 20, 2021
Hello Anastasia! We are very upset. A very very very incompetent guide. We wanted a historical tour, but Hussein knows absolutely nothing, and plus he speaks Russian very poorly. We thought at least the boat would be, as you promised, with a transparent bottom or sides (you also talked about this), but no, instead it's just a walk. It's a shame that we didn't learn anything for that kind of money. We tried to ask the guide questions, but he was like a doll, saying the same thing, the little that he had memorized. There were other excursions in the same places and they were so interesting to tell...and we just walked through the ruins. We insist on compensation!!!! Just ride a minibus for 100 euros, it's too much((((. Demre, Kekova from Fethiye
See original · Русский
1
August 20, 2021
August 2021, the trip from Antalya to Side took more than three hours!!! After the flight, for more than an hour, pick up on the bus at the airport, then stop at some kind of well-fed outlet, after that, check in on the derzhable bus, which cannot turn around and crawl anywhere. It's awfully long and uncomfortable. A similar road back, only with night arrivals at the lured points. I need a transfer from the airport to the hotel and back, not trips to the Juchmek markets!
See original · Русский
1
March 25, 2021
This company sucks. March 2021. There are few tourists, in theory everything should be smooth. But not with them. They brought me and my young son to the hotel and unloaded us. The hotel manager tells the guide that the hotel is not working yet, why did they bring it? They had a local argument, the guide turned around and left, didn't tell us anything. We'll find out in five minutes that we're in a closed hotel. But the managers took over everything, put them in a good hotel, but in another region an hour away. A week later, we returned to this hotel, which was already open. We are waiting for information from the Odeon when we will be picked up at the airport, they usually send us a day in advance. But not them. I've called them five times in the last two days, and eventually they told me. They were taken to the airport on time. On the way, for some reason, they brought us to the Lukums store (Lukum Palace is a 10-minute drive from Antalya airport), in which, attention, tourists are very coolly deceived and odeon knows about it, because they are unfastened for this baksheesh. Those who read it, I do not recommend buying anything from them. When buying, the conversion rate in their terminal is $ 1 = 14 liras. This is twice as high as the official one!
I can't imagine what will happen in the season if they can't cope with the low flow at all. Good luck to them in this difficult task.
See original · Русский
2
August 29, 2021
It's not enough that the departure time was shifted by 10 hours, although when choosing a tour you look at the departure time there and back, and plan the time and everything else, so they also pick up from Side for 4!!! hour's. Guys! Here you can go early in the morning, well, a maximum of 40 minutes slowly, taking into account check-in at other hotels, yes, the time increases, but not by 2-2.5 hours.
A very big negative!
I don't want to cooperate with you anymore and I don't want to recommend you either
See original · Русский
August 26, 2022
Did you buy a tour for 200 euros? Well done, we won't show it to you, we promise to return 15% of the cost and we won't return it. The best office for spending money, I recommend it.
See original · Русский
3
August 10, 2021
First of all, the hotel guide Mansur. From the first second, he began to impose paid services at the airport. We bought an excursion on our own head. The tour was scheduled for 8 o'clock. At 8.20; 8;30, he does not respond to SMS. From 9:00 we made 3 calls, which were also not answered, then finally called back and said that the bus would be at 10:15. We are waiting
See original · Русский
1
September 13, 2020
A very non-client-oriented guide Vladislav M. (works at the Alp Pasa Hotel in Kaleici, Antalya old town):
1) I asked if it was possible to reschedule the flight to another day - I replied, "contact the agency, I am not competent." The agency also responded (Coral travel), but still accepted the request after 100 reminders (this is not relevant). In the end, he said that it could not be postponed, although in fact it turned out to be possible.
2) I move from one hotel to another and ask how I can find a guide there, where to get contacts and other pressing questions. Vladislav replied to all this that his work ends at the moment of my departure and that I need to contact the hotline.
The conclusion is that the employee was completely uninterested in the tourist, and the interest itself disappeared even at the time of the info meeting, when I informed him that I had already visited Antalya and Turkey everywhere and excursions were not needed (no new ones appeared).
I recommend that anyone who encounters this young man be prepared in advance for the fact that "difficult" tourists like me with special questions and requests are not interested in him, the man clearly does not want to work. I hope my feedback will be useful.
See original · Русский
5
1
February 4, 2020
Hello. We recently vacationed in Phuket. Everything was just fine, except for one thing!!! This is a guide named Erhan. He is originally from Dagestan and apparently brought his Dagestani habits to Thailand. Arrogant, greyhound, boorish. At the same time, he is very stupid. However, he considers everyone to be fools except himself. He was talking nonsense for an hour. We just spent time with him. And it seems to me that he is not respected among colleagues. One colleague snorted at the mention of his name: "Oh, this Erhan!!!" By the way, the colleague is a very pleasant girl, like everyone who came across from this company. One Erhan is a rotten fruit. Such people should be driven out of the service sector with a filthy broom.
See original · Русский
1
April 17, 2020
They throw tourists
On the bus from the airport, in the brochure "coral travel" I chose an excursion from Dubai to Abu Dhabi, which I subsequently purchased from the hotel guide from the company (and in a suitably branded form) "Coral Travel" for $ 120. As it turned out later, the contractor of the tour was the odeon tours company (that is, I thought that I was buying an excursion from the coral travel company, which I trusted at that time -such a technique can be regarded as providing false information.
In fact, we received:
1. We moved the check-out time an hour ahead
2. We were picked up from the hotel on an unconditioned loaf (the tour operator did not warn about this)
3. Upon reaching the transfer point for a large bus, it turned out that it was broken
4. We waited 1.5 hours for a new bus
5. The microphone did not work on the new bus (that is, we could not listen to the tour)
6. We turned into the wrong road
7. As a result, we did NOT VISIT 2 facilities and did not stop at technical stops.
8. The facilities that we managed to get to were already closed and, for example, instead of an hour in the presidential palace, we spent 20 minutes (and those in the toilet, sorry for the details)
9. Dinner was promised at 18 pm, as a result, we arrived at the hotel where the dinner was held at 23 (of course, some dishes were no longer available)
10. Lost a day of rest
As a result, they first told me to call the toll-free number of the company's representative office (they promised to solve the problem in two days). We were in the country for 4 more days and all this time we were fed breakfast.
Upon arrival in Russia, I tried to contact Coral Travel (because we bought tickets from their representative). No one answered my letters.
However, through an intermediary, it was still possible to get a response from the company. I was told that "minor changes in the program are possible in any excursion" and they will not provide compensation.
A curtain.
See original · Русский
4
October 25, 2023
It's beautiful, the sea is clean
See original · Русский
October 3, 2022
The Adalya Port Hotel is waiting for transfer information from seven in the evening. There's a flight tomorrow. I wrote to the guide Vladimir, there is no answer.
See original · Русский
February 1, 2019
02.01.2019-12.01.2019 my whole family was vacationing in Thailand, Pattaya, Ambassador Ocean Hotel.
Upon arrival at the hotel, we had an appointment with the "hotel guide".
The next day, on 03.01.2019, at 9.30 am, a meeting was held with the hotel guide Aydin, at which, in addition to us, there were 10-15 more newcomers.
At this meeting, we were presented with the purchase of various excursions for the duration of our stay in the country.
Among others, a two-day excursion to Cambodia for $ 210 was presented.
I have purchased several excursions, including a two-day excursion to Cambodia on January 05-06, 2018.
When making this tour, Aydin announced that in addition to $ 210 for the tour itself, I need to pay another $ 40 for single accommodation, since I am traveling alone, and the rooms are double. He also said that if there is someone else who wants to stay with me in a room for the night, then I will be refunded the overpaid $ 40 for single occupancy without any problems. I agreed and asked him to find such a person from among the new bookings, as I did not want to overpay extra money for single accommodation and it did not matter to me who to sleep with in the room. A cash receipt was issued for all excursions, including for Cambodia-a total amount of $ 250.
Aydin never called me or wrote to tell me if he had found a second person in my room.
It seemed strange to me that the accompanying staff, during the collection and boarding of the bus, took the cash receipts for the tour, but I gave mine away, since they were collected from everyone. It also remains unclear why the tour to Thailand was arranged through Coral Travel, and the host party was already Odeon tour.
On the day of the tour, already on the bus, I independently met a guy named Denis, who was also traveling alone, and also did not mind sharing a room together. He also purchased the tour through the Odeon tour company, but through another hotel guide, at the Ambassador Tower Hotel and also overpaid $ 40. We informed Maria's accompanying guide about our desire to combine the rooms, to which she replied that she was not aware of the refund, but promised to clarify everything. After a while, she came up and said that she had found out everything and the money would be returned to us without any problems, but already at the hotel and the hotel guide, since she did not take this money from us. We agreed and checked into the same room together.
Upon completion of the tour and arrival back at the Ambassador Hotel, I could not see the hotel guide Aydin anymore, since your company (unlike Anex and Pegas) does not have a fixed office in the hotel and the company's employees are not constantly at the hotel. I couldn't wait for him in the lobby in the morning either, as I had excursions scheduled for all days. I wrote a few text messages to Aydin, which he read, but for some reason did not respond, ignoring my request.
No one has returned the $40 to me. On 12.01.2018, I flew back to Novosibirsk.
See original · Русский
13
October 15, 2021
We bought a ticket to Turkey, lost two days of rest with these terrible flights , 12 hours waiting at the airport hungry tired flight delay! In general, the footboard of tourists is terrible
See original · Русский
1
1
September 8, 2019
Good afternoon.
Yesterday we returned from a ten-day vacation at the Kilikya palace Hotel. Considering our long-term holidays in various hotels in Turkey (from 1998 to 2013) and a 4-year break for trips around Europe, for the first time we encountered such a disregard, deceitful and disgusting attitude of the hotel guide to tourists. Guide Maxim, unfortunately, did not remember the last name, at the first meeting he immediately began to "win over" telling about his difficult fate, which brought him from Odessa to Turkey, about his difficult financial condition, that the work of a guide is not the main job, but the main one is the sale of real estate (right there he offered, if anyone is interested, to choose housing options), complained that he was forced by Odeon and Coral Companies to sell tours at "crazy" prices. It took 3/4 of the meeting time. Further, a false message that he will be at the hotel every day from 15:00 to 17:00 except for two days. Then, in the "gallop through Europe" mode, he showed several pictures of excursions and began a "divorce":
1. Currency exchange. He offered to exchange dollars for lira at a "very good rate", which later turned out to be 10% lower than the official one. I promised, if necessary, to make a reverse exchange at the same rate the day before departure, but the day before departure I did not appear at the hotel, a phone call from the hotel reception desk answered us that I was very busy right now, because I was in the hospital, I answered a call from another guide of the Coral company that I was busy in another hotel. I dropped subsequent calls, then turned off the phone altogether.
2. Suggested excursions.
2.1. Free trip to the fur coat/gold store/leather and supermarket Depot.
Lies from the guide: The round trip takes 1.5 hours. You arrive at the store, watch for 30 minutes, then they take you to the Depot. You stay there as long as you need, and upon completion, immediately go to the hotel.
Reality: We arrive at the store, 1 hour of obsessive vaping is not necessary, waiting 15 minutes for the bus to the Depot. The proposal is to wait another 15 minutes to collect the group for moving to the Depot, 2 hours for walking around the Depot, collecting the group to fill a large bus and transporting everyone to the hotels by 19 o'clock. They refused to wait and after the scandal, we were taken to the hotel without visiting the Depot.
Result: We planned to leave the hotel at 13:30 and return by 17:00. And so it turned out, but it was a lost time, because they didn't get to where they wanted to go, the scandal spoiled the mood.
2.2. Green Canyon (wanted rafting).
A lie from the guide: Rafting is far away, the river is shallow, everyone is complaining. Green Canyon is the same rafting, only plus a jeep ride, closer in distance and much more interesting and colorful.
Reality: They found out on the bus that this is not rafting, but swimming down the river in wetsuits, because the water is cold – 15 degrees. We swore inwardly, because we were with the children. They were brought to the transfer point from the bus to jeeps. The organization is zero! Weakly alive L200. We had to "cram" 17 tourists, a driver and a guide into one car:
- in the cabin, designed for 5 people, 8 must sit – the driver, 2 people in the front seat, 5 in the back seat;
- 11 people should sit in an open body designed for 8 people.
The task of "shoving in the unintelligible" had to be solved at the expense of children, because there were 6 or 7 of them in the group (ages 6 to 17), we were offered to put the children on their knees!!! Security? No, we don't know that word. After a mini-riot, 2 families were put in another L200. Go. We arrived at the starting point of the rafting. They gave me wetsuits. Sleeveless and knee-length. The water temperature, I remind you, is 15 degrees. We conferred, decided to take a chance. Yes, we are risky. Yes, it's extreme: you swim, climb slippery rocks, climb rope stairs on big rocks, jump into waterfalls. The result: We did not take the risk in vain – it is very beautiful, but, nevertheless, it is cold and it is necessary to warn, because you need to mentally prepare for this in advance.
2.3. A trip to the Land of Legends amusement park.
A lie from the guide: The trip is only through us – otherwise it is very expensive.
Reality: The bus did not arrive at 8:00, but at 9:00. We called the hotel guide at 8:30 to find out what happened and what caused the delay. We received a rebuke that WE (!!!) THEY SHOULD HAVE (!!!!!) the day before the tour, check with him the time of departure, and the time that it is indicated in the receipt is not accurate. However, the tour guide said that the overlap occurred when the bus was leaving and tourists were gathering from other hotels. But the hotel guide didn't care – we WOKE him up!
The result: The trip itself and the tour were wonderful. And the tour guide named Lev was just great. It seemed that they jumped back in time to the nineties-two thousandth, when guides corresponded to the name of their position – a guide, an escort. For which I would like to thank him very much.
The welcoming and accompanying guides are a separate, but very short story of verbs: met, counted, dropped off, left. At the meeting, not a word about Turkey, about sights, about traditions. We've heard it all before, but there were also those who arrived for the first time. During the whole trip, they heard that her name was Daria and the name of the hotels where the disembarkation takes place. The accompanying guide was also concise: she announced that everyone had been gathered, announced a stop at a candy store and the issuance / collection of discount cards, announced at the entrance to the airport that the counters were not yet known and they should be searched for on the scoreboard by flight numbers, several times reminded of the tradition of tipping the driver.
In conclusion, I would like to inform you that on 09/06/2019, by calling the ODEON TOURS hotline, claim No. 9159902 was accepted from me for the above circumstances. I Am Awaiting A Decision. Based on the results, the review will be updated.
See original · Русский
9