Nordwind
46 reviews
April 26
I have flown with Nordwind Airlines several times. The last flight turned out to be the most unsuccessful, arriving at the airport in the evening, my child and I had to wait all night for our flight. Among the disadvantages are frequent delays and postponements of flights, almost all services (seat selection, meals, luggage) are paid, and the airline's non-functional and inconvenient application. One of the advantages is the courteous staff, direct flights. On a subsequent flight, you will have to choose a different airline. The support service does not provide any support when booking a flight with animals. At Nordwind, booking and buying flights with a pet is at the lowest level. To check this, try to buy a ticket with a pet. The Nordwind Airline support service will not help you with this issue. The official website of the airline Nordwind is configured in such a way that when buying a ticket, a passenger does not have the opportunity to cancel voluntary insurance, thereby violating the rights of citizens.
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February 17
On 02/17/2025, I booked tickets for departure from Orenburg to Mineralnye Vody. The well-known ticket search site gave me the availability for the necessary dates and I went to the official carrier for tickets without any delays, but in vain. The carrier's website mistakenly insisted that there were no tickets for this date, and delicately shifted the date in the search engine to the one closest to the one I had entered, the difference was three days, I discovered this after payment and immediately called the hotline to change the date, the operator informed me that the tickets for the date I needed were actually but the website does not show them due to a technical glitch, and the ticket can only be changed at your own expense on the carrier's website. I went to the support section and started going through the exchange points, but the site again showed no tickets for the right day, and no one was going to fix the technical glitch. I called the operator again, she replied to wait for an answer and disappeared. So I was left without a ticket and lost money on the exchange, and it is not known how much the ticket will cost tomorrow, we all know how prices rise just before departure. And the carrier does not give an answer and is not responsible for its technical failures. Maybe accidents are not accidental, but beneficial.
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March 3
Airbas A330-200 norbwing (2-4-2)
Flight
03.03.2025
Sochi St. Petersburg This plane runs every day.
An important feature for economy class buyers.
There are more than 40 landing rows in this aircraft.
The distance between the knee seats in rows 1-33 is 28 cm.
The distance between the seats at the knees, in rows 33 and beyond, is 18 cm.
The company considers these places to be of the same class. This is certainly strange.
Plus, if you buy tickets for 2 months, keep in mind that they will be 2 times cheaper before departure - take a refundable fare and you will be able to hand over the ticket and then buy it 2 times cheaper. (In order not to miss the purchase, first buy a cheap one, then return yours.
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1
March 10
It's a pity that there are no minus 5* stars in Yandex's rating, they deserve it! These bad people set financial traps for you at every turn, from the moment when you suddenly decided to fly this car. If you bought a ticket with only the usual 10 kg carry-on baggage, you are in danger!!! According to a/k, 10 kg should be about a brick in a reticule ((( Online registration is impossible without money for choosing a place !!! So, after grumbling, you pay them for a seat and think - that's it, I calmly go straight to the gate - I don't waste time with a printed boarding pass, but that wasn't it!! At the exit, the a/c staff stops you and asks: "where is the tag on the hand luggage!?. You have an extended carry-on, do you understand!??" We pay 4800 rubles for each suitcase and fly on ((( and if you had done it at check-in, it would have cost you twice as much! And for what, I wonder, did I need to go to the counter if the boarding pass was on my hands!?? If you don't get an answer, step aside and think: cash or card? That's the whole cool idea of taking money away from the population (((( these inventors deserve only contempt and the wishes of their bankruptcy as people become more aware of the ways they earn money!!!
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October 21, 2024
I flew from Turkey to Moscow, checked in online and bought a seat on the plane in the middle of the plane and at the window. I also noticed that two check-in desks were allocated for those who want to buy a place , as well as for those who have already bought a place . They put a priority sticker on my luggage, and on the plane I got a seat in the back and in the middle row. The flight attendant could not answer my questions, citing the language barrier, she said that after takeoff, a Russian-speaking flight attendant would approach me and try to resolve this issue. And then , they passed by me, pretending to be busy . Why then sell seats if the seating was done in turn, with whom I stood at the reception ?!?!
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2
January 19
I fly with this airline company every month, the only negative is that I save up miles on a certain route, but I can't spend these miles on this route because it's Sochi. Why this is not fair is not clear. As it is, I'm fine with everything .
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October 13, 2024
This is the worst airline of all that I have ever flown 😡 online check-in is paid, loved ones are seated separately, in order to take money off, at check-in at the airport, to sit next to pay, hand luggage, the size that is considered normal everywhere, even in Victory, they have a fee. In general, if you want to spoil all your impressions, please fly with this company.
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2
June 30, 2024
The first time I flew with this company, even despite the reviews. But I really liked everything. The flight attendants are very attentive, the food is amazing, the pilot is positive and it was so easy to fly, only of course longer in time than other companies, but I am not disappointed
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June 29, 2024
It was supposed to fly from the city of Samara on 06/28/2024 to the city of Sochi.
I arrived at the departure airport in advance, some of my luggage was checked in and sent by baggage belt. For part of my luggage (hand luggage), the airline staff had a question about the size of hand luggage, they argued for a long time about the size of hand luggage and did not immediately go to the hand luggage measurement desk, although I immediately talked about it. But in addition to this luggage (which had already left on the baggage belt and hand luggage), I had luggage (a box with sports equipment) and this luggage was paid for separately when buying a ticket. Airline employees began to demand repeated payment first for hand luggage, when an airline employee saw that I had a Premium fare on my ticket, then questions about the size and weight of hand luggage disappeared (it was also measured, it was normal). After that, they began to demand to re-pay for sports equipment. The advantage was 3 kg. the request to show the baggage regulations was refused. Having said the approximate amount of 4,600 rubles, without explaining the principle of the calculation. They didn't try to solve my problem. I was ready to pay for the excess baggage, but then the employee refused to accept the payment. After the check-in was over (when the plane left), an airline employee approached my suitcase, tore off the luggage seal from the bag, and I had to snatch my things from this employee, then began to take measurements of my sports equipment. And after that, she called a police officer, Now my words were the subject of an investigation, and I felt that there was nothing fair in this process. There was no crime, I wanted to fly away on vacation. I was in psychological pain. I just stood there, looking at the policeman, who measured me with an incredulous look, and realized that at that moment I had no right to speak, as if I was already far beyond the law.
after explaining the whole situation to the police officer, he helped me get to the waiting room. The representative of the company at the airport introduced himself only by his first name (Nikita), without giving his last name. The staff exceeded their authority and did not help me solve the problem with overweight luggage. Rudeness, rudeness throughout the 2 hours when I was at the reception. Registration was completed, the bag was sent for loading on the plane. But in the end, because of the airline staff, I couldn't fly. And I had to buy other tickets.,
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3
April 30, 2024
We flew as a family. The quality of services has noticeably deteriorated! I have repeatedly flown with this company, everything was fine. Now they charge extra money for every sneeze. Their hand luggage is now divided into two types, before I flew with the same small suitcase, I went into free hand luggage, now they ask me to pay 2,800 extra for additional hand luggage. The seat backs on the plane do not recline. The flight lasted 6 hours, during which time only water was offered. Previously, they always fed in flight if it lasted more than 5 hours, and now it is written on the company's website in the same way in the direction Krasnoyarsk-Sochi. In fact, the food is only for a fee, online registration with a choice of pestle is also for a fee. It's a terrible impression, next time I'll choose another company.
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1
February 20
a good airline, Syktyvkar-Sochi Sochi-Syktyvkar was flying, everything is fine, there is Wi-Fi on the plane, polite flight attendants, the only drawback is that they only feed business class passengers, and even if the flight is more than 5 hours, and the food on board is paid through the application, I estimate 7.5/10
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January 10, 2024
An honest review about nordwind
When checking in for a flight, having hand luggage for two (a soft bag), you will basically be forced to put it in the size check compartment. At the same time, you tell the employees that we'll pull things out right now and she'll fit in, then we'll put everything back in - they say fuck off, we don't believe. Although initially the bag was bought for Pobeda airlines for the dimensions in hand luggage.
Then you sit and wait on the plane for 30 minutes of takeoff, you see how the plane is being prepared in front of people, although you could have done it in advance, as the world's airlines do.
Then you fly in a half-empty plane, change seats where it is freer, a flight attendant will pass by, look at you sleeping several times, leave, call the older one, she will wake you up and say, these seats are with an additional fee, change seats. He will also lean over to you and say: "I will tell you in confidence, there is such a service as booking a place for money, next time you want, book it." They say they didn't pay - so don't stick your head out of your coop. It looks extremely creepy, especially when an ordinary flight attendant couldn't say it, she went and snitched so that someone more competent or with an older rank would come. I was lying with my eyes half closed and saw how this picture was happening - the storm was complete. There is nothing fictional here.
Online registration is paid, compared to the free registration for S7 or YUVT AERO.
It seems that the airline will soon start selling seat belts as an additional service.
Definitely a negative impression. They will impose paid services instead of giving passengers of a half-empty plane a more spacious seat and relax. Sooner or later they will get tired of selling these average seats near the emergency exit, it will be more profitable to offer large-sized people a business class right away. And then they don't take it in the middle, but in business at least there will be a chance that they will cut down the money.
It is unclear what such a policy is for. To teach people a lesson so that they know in the future: if they want it more convenient, do they have to pay? Yes, an adequate person will see this attitude, take it from a competitor when buying a ticket and the problem will be solved.
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5
4
March 15
How many times did I fly for the first time, such disappointment, the steward could not explain where to expect to go to the toilet, as if she had come to his house , the tone of horror
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1
January 31, 2024
I bought 2 seats (for myself and a friend) of superior comfort for 10 tr! In January 24, we flew to Cuba for 14 hours. When checking in for a flight, this service was refused to me due to a leg injury (this is provided for by the rules), of course, a friend sat next to me in the cabin, since I couldn't really move on my own. It took exactly 1 hour and 50 minutes from the moment of contacting the check-in desk to receiving the coupon!!! It took all the time to discuss the refusal of the service, the measurement of our luggage and hand luggage (which also came with all sorts of surcharges). As a result, the luggage was taken, the hand luggage was skipped, but then at each stage of the passage they looked at the tags pasted on the hand luggage almost with a magnifying glass!!! as if we were transporting a bomb in excess of the paid baggage. Otherwise, as I have already written, it was refused, in a boorish form. Moreover, they promised that the money for the services not provided would be returned automatically to the card.
As a result, no!!!! Neither automatically nor after writing a claim on the website in accordance with the form they proposed, the money was not returned. They explained this by saying that it was our own fault that we did not use this service. I did it because with my injury, I didn't have to buy them, but my friend could, but she didn't sit down herself. I'm not saying that the airline's actions are not legitimate. But people, is the airline really so poor that they cannot afford the service and the human attitude towards their customers. Of course, apart from indignation and disgust for this company, I have nothing after that.
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4
January 22, 2024
She was a passenger on the Sochi-Kazan flight on 19.01.2024. The delay was due to weather conditions for a day. I would like to express my deep gratitude to the employees of this company for the care they showed, the hotel, food, transfer. Those who did not receive food stamps were announced and invited over the speakerphone. If you need to choose which airline to fly with, the choice will be yours.
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1
January 20, 2024
I flew in December on a Boeing 777-300. 14 hours of flight went very well. They took off perfectly and landed the same way. The planes are old, but comfortable. Of course, there were disadvantages - the seat handle was broken, one passenger's table did not work. On the way back, the woman who was sitting in the back had the seat itself broken.
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December 30, 2023
The worst airline ever flown. Stewards and stewardesses communicate with passengers as if they are doing them a favor. The "extra space" seats in the 12th row, bought for extra money, turned out to be an aisle between two toilets, people walked in front of us the whole flight, not letting us stretch our legs. Flight attendants and stewards threw up their hands, appealing to the fact that this is a passage and a public place. It's a strange position.
Also, very aggressive and incompetent employees boarded flight N4-2105 on 12/28/2023 in Moscow.
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3
July 30, 2024
I issued a ticket, at the time of registration the aggregator made a mistake, it is impossible to change anything, I lost 29,000 rubles. We are sorry that we sold you a non-refundable tariff. I scold you with the most disgusting words.
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July 5, 2023
We flew for 4 days flight Moscow- Sochi 1.06.2023 flight 3777 and 4.06.2023 flight 3778! I would like to express my gratitude to the entire crew!!! The pilots are constantly in touch with the passengers! They tell us everything, explain where and over which country we are flying now! Takeoff and landing on schedule, without delay! The plane is big, everything is clean. The crew is very friendly, everyone is smiling, which is very rare now!!! Thank you for such a positive and safe flight! Everything is very comfortable!!!!!
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4
2
August 11, 2023
March 16th is my mother-in-law's birthday. And since she lives in Adler and we live in St. Petersburg, we decided that we should celebrate together. She is a busy person, so she said that she would fly right on her birthday. I bought her a round-trip ticket from nordwind. On March 16, 2023, she arrived at the airport in advance. I don't know what happened to the scoreboard, maybe they didn't announce the flight clearly enough, but she wasn't among several other passengers on it. We ran around the airport and ended up late. And none of the airport staff suggested or announced their names, as is usually the case. Well, what to do, I had to buy another ticket. But the most annoying thing is that when she arrived in St. Petersburg, it turned out that her return ticket was canceled!!!! Since, you see, she flew to St. Petersburg with another airline!!! What kind of rules are these?! The man spent money, nerves, and it turns out that they also stole the return ticket. I think this is a complete mess!!! Terrible airline, just a shame! We will never contact this air carrier again.
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12
4
May 10, 2024
This is the most sophisticated airline that only exists in the country. You will pay at the check-in desk just for everything, for your hand luggage, for luggage, for a seat on the plane. Do not fly it, because the money that will go over your ticket = a regular ticket on a normal airline
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1
1
July 11, 2023
Flight #11, nordwind No.4 329 St. Petersburg - Gorno-Altaysk, 07/06/2023
Boeing 787-800
Why are you still flying?
We bought tickets, the carrier changed the departure dates ...
there are no words ...
This is the first and last meeting with you.
The armrest on the plane is broken, they are torn out. The backs are shiny with dirt. The subway is cleaner.
It's a disgrace.
Damn, you're taking tourists!!!
And what kind of plane is allowed on a 4-hour flight? There is much more space in the legs of an intercity bus.
About communication with passengers. You can't hear a damn thing, from the word completely into your microphone. Either the ghosts are hissing, or someone is breaking into radio communication from the other world.
It's dark in the toilet, and it stinks, because people don't see the flushing button. There is no such thing even on trains anymore.
One star only for the pilot, he took off and landed beautifully!
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7
1
August 28, 2023
There are no complaints about the crew, they are always well done, and in general a good airline. I have a question for the management, who, as monopolists in our city, decided to earn extra money for us! Well, tell me why the flight from the neighboring cities of Samara and Ufa is two!!!! three times cheaper?? It is clear that there is more passenger traffic there! Well, make tickets at an affordable price, and not for 22 thousand on the Orenburg-Sochi route and people will not go to neighboring cities to fly from there at adequate prices! Nordwin really got impudent! Disgusting! Maybe it's time to complain to the antimonopoly service??
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3
October 13, 2023
Nordwind Airlines used the service three years ago. The flight took off without delay. When you enter the board, you immediately notice the narrow space between the seats. The Stewarts are friendly, they know their business. One passenger became ill, the Stewards provided the necessary medical assistance and everything went well. Arrived at your destination on time. The food is normal, normal.
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May 31, 2024
We fly this company more than once. I like everything . Departure without delay. Attentive flight attendants . Requests are treated with understanding
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March 28, 2024
The worst company I've ever come across. I don't recommend it. If possible, do not fly with this company. Let it be with a transfer, but not this one.
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1
June 18, 2024
I didn't really like it, they rip off money for seats nearby when there are plenty of them on the plane, they also cheat the airline's appeal is not very good.
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1
November 28, 2024
Never fly this airline, the horror is complete
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1
October 30, 2023
Terrible airline. The flight is postponed throughout the day. As a result, from one o'clock in the morning, the flight was postponed to 6 am. There are no representatives of the company, they do not name the reason, they do not provide anything. Terrible attitude towards people, even Victory is better than you
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2
December 23, 2022
Greetings. THE HORROR! THE HORROR! I want to write a review about those people who worked on the flight on 12/22/2022 N4-431 at 23.10h., who received a call and asked to take on the flight, but was refused (the delay was 3 minutes). That rude "madam" at the front desk. You inhuman, insensitive "vipers"! I begged, begged, 2 children at home, (and I was at the airport, but I was looking for a counter for 20 minutes, my back hurt so much and I couldn't run. There is such a difficult situation in the world and if everyone behaves like this, where will there be respect for Russians?! How you delay the flight and people sit on the plane for half an hour is nothing, but how to get into the situation, you are not there. Neither in Egypt, nor in the UAE, there is no such thing anywhere, only for "ours". It would be better to make airplanes than your rules. There are exceptions to the rules and there is a boomerang guys, don't forget.
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16
3
January 13, 2024
Good company. We fly Ivanovo-Sochi every year. Last year, my husband got sick, the tickets were non-refundable, I wrote to the website "maybe", attached a certificate, the money for all the tickets was returned.
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2
2
June 22, 2023
Even at the pre-flight stage, nerves began to shake. 2 days after buying the ticket, a message came about the postponement of the flight, they do not take the phones on the contact phones, it is impossible to talk to the operator, the connection is simply cut off. After 18h Moscow time, no one answers the "round-the-clock" hotline phone at all
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6
August 13, 2024
my flight was rescheduled from 1 a.m. to 4:40 a.m. never fly with this airline, please
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3
May 13, 2022
This airline ruined the 2nd vacation by constantly canceling or rescheduling flights. Once a tour with a flight was purchased from this company for some time before departure, they reported that the flight was canceled, thanks to the tour literature for helping to refund the money, the second time tickets were bought independently to Kaliningrad, for health reasons it is difficult for me to fly night or very early flights, so they rescheduled the departure from 11 a.m. to 6, and the return was postponed for 2 days without compensation for accommodation or something else, in the end it was barely possible to get tickets from them, since they did everything so that the TP service would not work online but through mail or bot, and they answer there for a very long time or do not answer at all. I do not advise even enemies).
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8
November 25, 2023
Hand luggage was subject to additional payment, although it passed according to standards and weight. The flight went well, despite the bad weather conditions, we landed safely. Compared to other airlines, they charge for literally everything. 3 stars only for pilots. I hope this was the first and last time of communication with this airline.
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4
January 17, 2022
This year, none of the three flights of this airline has yet left on time. Transfers from 12 hours to 24 hours. As a result, instead of one flight, I just bought other tickets, and most likely I will do the same for the rest, since they do not offer a refund. They also often put AK Pegasus instead of their flights, for which it is impossible to choose a place in advance. I will no longer use this airline.
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6
September 7, 2023
Flights from Omsk to Kazan were canceled. All vacation plans are down the drain. The grades speak for themselves. I don't recommend it
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4
August 11, 2023
Everyone who has flown will understand me. Cheap rules. That's all I wanted to say
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5
April 7, 2023
Flights are postponed a million times, it is impossible to plan a vacation properly
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3
1
September 2, 2023
A loved one will die, the money will not be returned, so think about it
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3
July 16, 2023
Stewards are rude to passengers, a terrible airline
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3
October 7, 2023
The best airline in the world
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2
March 18, 2023
For no apparent reason, the flight was postponed for 9 o'clock already. All the plans are for nothing.
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3
January 27, 2020
The organization of cleaning the territory is not at the proper level. Safety on the sidewalk in winter is not at the proper level (ice)
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3
June 4, 2022
Terrible company. Additionally, they took money for a manual deposit
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6
January 11, 2020
There is no company there
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3