Neo bank
187 reviews
May 10
I really liked this bank!
1) Very convenient location;
2) Very friendly, good-natured, and professional staff;
3) the most 'multi-currency' bank. Even in Moscow, there is a much smaller number, quantity, and quality of various currencies, which is why you have to either search for or order the right currency. In BTA-bank, everything is available.
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April 1
Personally, I really like this bank. Very good and favorable credit conditions. Everything can be arranged on the spot, both credit and insurance. In general, the bank's employees seem to me to be the most literate, friendly and most importantly, I will always help and tell you, unlike other banks that I applied to. Special thanks to Alexandra from the credit department!
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September 8
Everything is at a good level. The highlight is not just the chairs in the waiting area, but also the tables. You can either work until your electronic queue arrives. Or simply prepare the papers.
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October 4, 2023
Excellent bank) 💝 today I dropped in there to make another lease payment so they served me without waiting in line) the girl at the checkout also smiled pleasantly)🥰 my credit history was very badly damaged by overdue loans and overdue fines... when I needed another loan, then all the banks turned away from me😏 PARITY Bank went to meet me) but he has an overpayment on leasing is horse 128%🤯
And BTA Bank approved leasing for me at a modest 57%) even though I already have one operating lease. Considering their democratically modest interest rates and the fact that they went to meet me) despite my ruined credit history... now I will only cooperate with this bank) And this Bank is located in the area where I live and work and it is very convenient for me)
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January 26
Two months ago I started working at this bank, what are my impressions:
1. To open an account, you need to go to the bank. While almost all other banks keep up with the times and allow you to open an account remotely, BTA ignores. In principle, an interesting approach, all I had to do was drive from the other side of the city to him
2. I left a request to open a dollar card, they wrote that they would contact me. So, two months have passed, and I'm still waiting for a call :))
3. The application just throws it out of the profile
4. Look at their website - it's generally a masterpiece)
5. And today's hell is an electronic queue, I absolutely did not understand the order of this queue, but that's okay. I only had to sit for 50 minutes with a specialist to apply for withdrawal. And after all, 30 minutes to get them. There was only one cash register, but no one there was against chatting with each other. And in principle, why rush, time goes by - money is received, and customers will wait)
In general, this is the first time I have encountered such a service, and I am serviced in 5 banks now. I decided for myself that I definitely don't work with this bank anymore
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June 6
The bank left a negative impression.
The arrogant appearance of the employees, the level of politeness on the verge of acceptable.
So also more than ten hundred dollar bills were not accepted, which were in good condition.
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September 14
In general, the bank is like a bank. But even by appointment I had to wait. And the decrease in the assessment was influenced by the fact that employees contradict each other. I had to waste time because of this....
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June 23
A good bank. Many banks whine about some stains, about some seals. As if it's not money anymore) and all banknotes are accepted here. Of course, if they are real)
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October 3, 2023
One star for making a loan. If it were not for the refinancing of the loan, then 99% would not have chosen this bank. But even with the registration of a loan, not everything is so clean, in order to issue a loan, you will be hung with two more insurance (health, real estate) and another credit card with an overdraft will be tricked. Why is it a fraud, because they will tell you that only with this card you can go to the banking and look at the loan balance there, etc. Although! you can access the banking via the MSI data (without visiting the bank, which is written on the BTA website itself). During the processing of all documents, the operator girl ran away three times with documents for signature. It is very strange that this "important person" was not put next to him, in the department, so that these signatures of documents would take less time and employees would not turn kilometers in a working day.
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September 23
There was a previous time at the 8th - it was just creepy - I lost a lot of time and nerves. I was with 10 operators on 23.09 - everything is at the highest level. Thanks!
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May 13
Good service, the staff is super, kind, fast service, I give 5 stars,
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February 8
I was at this bank because I received funds from Google Adsence. We quickly opened an account in dollars. I received a transfer with a minimum percentage of the transfer fee. I didn't open the plastic card. All actions are performed through a bank branch. Thus, the transfer costs are minimal. Polite, unhurried service. Thanks for the work. My Internet project is a website of free ads domer.bel
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August 4
This is the only remaining bank through which we make Swift transfers to America for cars won at auction
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September 26
Friendly staff. Everything was done very quickly. Thanks
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November 27, 2023
I haven't used this bank for a long time, but old memories have left negative impressions: an endless electronic queue for individuals on the second floor, it's always unclear which letter will light up next, and they are there in the list of wow... Well, in general, the management would not hurt to keep an eye on their employees working with legal entities. There are a lot of problems because of this, I chose another bank.
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October 20, 2023
I applied for a loan from this bank. The service is at a good level, we liked it. Plus, additional services are not imposed, but offered. Sensible. Conveniently located, Parking nearby.
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October 10, 2023
The worst bank out of the five banks I work with.
1. Transferred the money to the employee on the card at 09:38. The money was VERY much needed by 15:00. Five times they called the bank with a sincere request to transfer the money that came from the transit account to the card account (this is done manually in the bank). Unfortunately, in spite of the promises to do everything, nothing was done!!! For five hours of working time, the operator could not press two buttons. Just SPIT IN THE FACE. The irresponsibility is terrible! The attitude is not caring.
2. An employee from a distant periphery wrote an application for the issuance of a salary card. The application was received by the bank, even a contract was concluded, but then it got LOST somewhere and the card was not sent to the employee. As a result, we transfer his salary to the card of another bank. IS THIS A BANK!?
3. The application for mobile phones is extremely low-functional, 5-10 years behind the applications of other banks in terms of capabilities.
4. Transferred money to an individual through the ERIP, specifying the account number (not the card number). I had to go from another city to Minsk to withdraw money from the account through the cash register. The bank has no other options. It is not possible to transfer to the card in the application... The service is at zero!
5. To increase the limit of spending operations, the bank charges a fee !!!
6. An extremely small number of its own ATMs and even they are not evenly distributed throughout the city.
7. Exchange rates are never good. BE CAREFUL TO AVOID THIS BANK!!!
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June 20
I ordered a card in the mobile application. I received a message that the card is ready. You can get it only in a bank (Vitebsk). The bank has been on the market for more than 20 years, but there is no mail delivery of the card. I came to pick it up. As it turned out, the bank does not have an electronic queue. And the bank's premises could be better. I've been waiting for more than 10 minutes. One specialist worked. Others pretended to work (tea, coffee, etc.). I decided to abandon this bank, and you can keep the card for yourself.
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April 8
Wonderful service. All employees are very polite, competent, and pleasant to communicate with.
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August 15
Чэргі адсутнічаюць, але спецыялісты не кансультуюць па банкаўскіх прадуктах, якія ўжо набыў, калі сам не спытаеш
May 7, 2023
Отличное отделение банка. Быстрое и качественное обслуживание, даже если есть очередь, специалисты работают быстро. Жаль, что только одно отделение на весь Минск, ибо расположено не очень удобно.
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February 13
There is 1 branch in Minsk, the opening hours are not very convenient for office workers, unfortunately, when they first receive the card, they do not send it by mail and the site is very clumsy. 3 stars, because you can pay with a visa card abroad)
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May 3
A good bank, we made a transfer to China, everything is clear and quickly understandable. They told me everything, showed me, the commission is small. The money arrived in 1 day.
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October 4, 2023
Convenient location almost in the city center, Parking, convenient working hours, qualified and friendly staff.
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November 20, 2023
It is doubtful, but okay, in fact, the claim to the number of ATMs of this bank (there are a couple of them in the whole city) and working cards, with which there is little to do except pay in stores and withdraw funds, again at ATMs of this bank (
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February 25, 2023
Чётко поставлена работа, всегда внимательны, грамотно и доступно объясняют...Средний курс валют по городу, приятный зал ожидания, по времени не долго.
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August 10, 2023
В кассах душно, если долгая операция, не комфортно. Перегородки между классами номинальные, можно слышать суммы сделок, которые проводят в соседней кассе.
Для кассиров считается приемлемым кричать матерные шутки на весь кассовый зал и обсуждать в присутствии клиента друг с другом личные дела типа кто как планирует выходные проводить.
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March 12
Do not stand in line at the exchanger on the street. Especially if it's about to close for lunch. Go straight to the second floor and calmly change the money at the cash desks.
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January 16
The cashier is very demanding about the currency. Be prepared that 20% of the banknotes are considered unusable. (That was the case with me, they took it from another bank without any problems). It's especially a shame if you were counting on the entire amount.
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March 25
We were thinking of taking out a car loan with our spouse at this bank. In parallel, we left an application with another bank. The quality of service is disgusting. The loan officer talks illiterate, raises the tone of her voice with every unnecessary question. The girl is dressed very vulgarly (the length of the skirt / dress leaves much to be desired), which in my opinion is unacceptable for such a place of work and position.
The application is considered for a very long time. They can still call after the application has been under consideration for three days and require documents, after which the application will be reviewed for another 2-3 days.
As a result, your spouse and I chose another bank where they treat you with respect and work quickly.
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September 8
Those who are in line on the street - go inside, there are sofas and an exchanger too
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August 26, 2022
Несмотря на длительное время ожидания в очереди (электронной) девушки специалисты все вопросы решают моментально, чётко и быстро !!! Сервис замечательный, персонал вежливый !!! Спасибо огромное !!!
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July 19, 2023
Делали услугу безопасный платеж, очень удобно, быстро и качественно. Сама услуга по стоимости выгоднее других банков
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August 15, 2023
Обслуживание, хуже некуда. Непонятно, на каком основании банк присвоил себе право распоряжаться моими деньгами по своему усмотрению, ограничивает меня в количестве операций по карточкам и снятием суммы. Это юридическим языком называется мошенничество.
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June 7
I really liked the service. Keep it up !
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October 19, 2022
Вежливый персонал, удобное расположение, хороший интерьер, очередей почти нету, электронная очередь, всё вежливо и культурно. В целом банк держит свою марку.
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October 9
A little more understanding for people who have not graduated from Harvard)))
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May 25
I used to come here often to change the currency. Today I came to exchange Belarusian rubles for Russian ones. I ran into a boorish cashier. I'll go to another one next time.
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March 2
I use the exchange office most of all. It's convenient to be nearby.
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October 8, 2023
the manager prompted and helped to issue an invoice, top up the card and helped with the application. But then, without warning or explanation, the account was blocked. So something like that
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January 3
A good bank
Life hack, do not stand in line at the exchanger on the street, but go to the bank, it's warm there and there are more cash registers
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April 4
Excellent service, everything is fast and clear.
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March 28, 2023
Категорически неудобное время работы для физлиц. Зарплата карта только одна, нет вариантов карт. Договор на обслуживание составлен юридически некорректно. Время ожидания оформления очень долгое. Про возможности использования карт не рассказывают, читайте, мол, сами. Мобильное приложение для физ лиц отсутствует, не удобно
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March 25
The only disadvantage is that there are few booths for making secure payments
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October 26, 2023
I have not seen such a slow bank in my life for more than one, an empty hall, an hour was waiting for a call. Where is the customer focus?
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March 27, 2023
Режим работы определенно не для физ лиц и рабочего класса ))) 1 день в неделю до 19, остальные до 18🙂
Дважды очереди вообще не было.
Персонал попался более, чем приветливый.
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July 29, 2022
Отвратительное обслуживание. Необходимо было сделать справку о закрытии кредита. Специалистов в банке сидит много, никто из них не хочет работать и приглашать клиентов. Кто-то уткнулся в телефон, кто-то обсуждает новости, а ты сидишь и ждешь когда же они наконец пригласят.
Оказалось, что даже если вы погасили кредит, то у вас обнаруживается некий процент.
Обязательно берите справку, хоть и цена тут огромная за нее, за бумажку
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February 2
The slowest bank in Minsk . It has been checked neither once nor twice . I do not recommend it.
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April 30, 2023
Работают замечательные люди, профессионалы своего дела. Всегда готовы пойти на встречу своим клиентам.
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January 16, 2021
Работала в этом банке.Есть плюсы и есть минусы. Плюсы: бывает хороший курс для покупки валюты в обед, выгодные ставки по вкладам, есть миникофейня на втором этаже. Выгодно приобретать банковские карточки с кеш-бэком. Есть страхование для поездки за границу, Среди минусов: бывают очень большие очереди , отсутствие лифта для пожилых и инвалидов. Плюсы:
+Выгодно для бизнеса, есть стоянка во дворе, удобное расположение банка в центре города возле Комаровского рынка.
-Неудобное обслуживание по операциям для фл ( долгое ожидание в очередях).
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