The staff does not know the products offered. The description on the website (according to the cards) does not correspond to reality. There is one department and they are working slowly there.
See original
5
1
Степан Смоляк
Level 5 Local Expert
March 29, 2023
In general, it's not bad, there are a lot of pretty employees, as a selection
But one branch per city is very small
A big disadvantage is the lack of the possibility of transferring to other cards by card number. You can only transfer via the ERIP by the contract number, which is not always convenient.
Polite and competent staff. No long queues. And I was also pleased with the cafe inside the bank. Waiting for your turn at the cafe at a table with a cup of coffee!
Long queues
I submitted the documents to make a card. When I came to pick it up, it turned out that they had made a regular belcard card, because there were no others and the staff did not even report that they did not have normal cards
there are about 15 tables in the customer service department, while there is a queue of 1 table in the lending department, the remaining 14 stupidly sharpen mistakes on the poker face, as a result, 3 tickets in the queue and an hour of waiting. for each official piece of paper - 7p to the cashier