How can old people find out the phone balance now??? Did you switch off there at all? First, the short request was disabled, now you can't get through to the balance number, you chose the most miserable way to impose your primitive application, I will basically switch and transfer my parents to another operator, if you want to impose an application, buy advertising as civilized companies do
The department for servicing legal entities is simply a gloom. The access system, in order to get through, you need to call a landline phone. They don't pick up the phone for half an hour - this is the order of things for them. Employees are not very competent in terms of service and tariffs.
I was on MTSE once. Long ago. The trees were big then. And MTS had few cells. And there was nothing the kids could do about it. But we must give them their due, they kept a good face at a bad game. With all my might. I contacted the service. They helped. They calmed me down. And great.
A large salon . There are many employees who can prompt, show and direct you to purchase the right phone model or gadgets. A large selection of phones .
The remarkable thing about this salon is the large number of visitors on a day off. Its convenient location in the middle of Bolshaya Serebryanka is affected. That's why there are queues. Keep this in mind when planning a visit.
I lowered it to the 1st point due to the unfriendly actions of the MTS management towards its employees.
I do not recommend MTS.
They haven't been the best for a long time. After using it for 10 years, he went to his neighbors, not government ones. Prices for tariffs are rising, there is still no VoLTE (greetings from A1), the quality of communication and Internet speed have not been top for a long time. Well, the cherry on the cake: the attitude towards employees who at a certain time expressed their point of view regarding what is happening in the country, and who, most likely, are no longer working in this company for obvious reasons...
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Сергей А.
Level 9 Local Expert
February 5, 2023
The staff is trained and works well. The salon is perfectly equipped. Although, I'm not thrilled with how MTS communication works, and with their suggestions.
After visiting the MTS central office to purchase a phone, the staff of Ekaterina (registration, consultation) and Alexey (equipment consultation, assistance in setting up the phone) left a pleasant impression. The competence and attitude to customers of the above-mentioned MTS representatives are at their best. Thanks)
The place is well located. The staff is friendly, but does not go to meet the client. Everything is strictly according to the rules. Maybe this is normal.
The main MTS showroom in the country, and that says it all. Any issue that can be solved will be solved here. There is a children's corner so that the children can draw quietly, work out and do not take out the brain while waiting :-)
Polite and competent staff. A convenient space for waiting for those who have come in for the company and are just waiting for friends to solve problems.