Mts - Belarus
226 reviews
October 17, 2023
In general, I work here, so I can give the most objective assessment. There is only one minus — there are often long queues here. Otherwise, there is a wonderful staff, a large selection of equipment and devices, a pleasant atmosphere.
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3
July 24, 2024
Fast and high-quality customer service! A clear explanation of all the points of using the SIM card!
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2
1
July 31, 2024
When connecting to this operator, be careful, read the contract, they connect unnecessary services, like watching movies, etc., for which they charge a fee.
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3
1
December 28, 2024
The employee is working very slowly, the queue is not moving terribly simply.
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1
December 20, 2024
Excellent office, friendly staff
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August 21, 2024
The Sovdepov attitude. They talk in a raised tone with the client, as if I borrowed money from them and do not give it back! I was shocked! They ruined the whole impression of the city and the country.
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September 6, 2023
I have been using MTS services for a very long time. I am currently using installments. In offices, employees will always explain and prompt everything intelligibly and competently.
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2
1
October 3, 2024
The speed of the mobile Internet is below the baseboard. Inadequate support. The office is always looking for problems on the consumer's side. In neighboring countries, the device does not need to be rebooted, as your employees advise, in order for the connection to be. And their incoming speed is several hundred MBit/s. It's good for you if you have 20 MBit/s in Minsk on the street in any area. For the most part, you reach up to 5 Mbit/ s with a creak
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4
1
August 15, 2024
The time is 19:23, I wait in line for 30 minutes, there are 4 people in the hall (at computers) of the working staff, 1 person works in fact.Is this normal?
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1
May 12, 2023
Cool... Literate., Of course there are all sorts of but.... But when it comes to choosing something ..., everyone is connected., and together the best option is chosen according to capabilities and needs.
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3
June 18, 2024
Approximately 5 clients pass through in one hour with 3 operators working (there are 5 jobs in total). It's been a very long wait, and this problem has been around for a long time.
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2
1
September 28, 2024
The service is wonderful, polite, clear and fast.
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1
January 27, 2024
Objective trash, not communication, life used to be like that, now MTS is the same, two apartments in Minsk-mir at different ends of the connection is terrible, another operator puts additional towers for the area, apparently you will have to contact him
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3
April 14, 2023
The review does not apply specifically to this department. But customer service is disgusting, I made a pre-order on the phone and on the day when they were supposed to bring it, they just faced the fact that delivery would be the next day, which was extremely inconvenient for me, but I agreed. The next day, the same story, we can bring you tomorrow they will call you in the morning before 11 and I will agree on the delivery time. And what?! Of course, no one called and agreed on the time. The courier has already called, who arrived in the evening, of course, saying I will be there in 10 minutes. Except I'm not at the address anymore. And there was no desire after waiting for 3 days. Disgusting. I have been using MTS since its opening and did not expect such an attitude. I will re-order the same phone in A1, there have never been any questions with them.
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1
September 14, 2023
Friendly staff. They helped me choose and advised me. A large selection of equipment is available. This is not the first time we have bought it in this MTS showroom.
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1
1
February 12, 2023
I must say right away that choosing a service at the terminal of your queue number is useless nonsense and it is not clear why this was done. Coupons are issued simply one at a time, regardless of what you clicked, service also takes place. I.e. if you want to conduct or consult on a "quick" issue, and 10 people are going to buy phones in front of you, then you will wait on a "live queue" for about an hour or more until all your phones they will buy, change tariffs, arrange installments and so on, and no one will accept you with your trivial question, even though you conscientiously chose the options on the terminal.
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5
1
July 1, 2024
They pressed a number with a positive balance of 295709377, there was no movement on the account for 180 days, a cool operator, I advise everyone. 🫠
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3
1
March 18, 2023
I'm not writing about this salon , but about the MTS office. The poorest office. Firstly, they began to take a commission for replenishing the light of 1%. I. Amare, the main thing is that they are increasingly attracting stars to advertise this office. Third , tariffs are getting more expensive . But after the advertisement by the stars, there is an advertisement immediately help the Alyosha foundation. Where is the logic . This office has money for stars , but not for anything else . The craziest office
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3
1
January 29, 2024
Competent staff. We have received detailed instructions on how to use all the services of the purchased SIM card.
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1
January 17
Employees work incredibly slowly
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1
January 31, 2023
Anyone who decides to transfer a number to MTS should think about such shoals of "competence" of employees of the MTS CENTRAL OFFICE!
I made out the transfer of the number from life to MTS on 01/29/2023. It's already 31.01.2023, but the number has not been moved. The operator fumbled for a long time, even resorted to the help of a neighboring operator, and with the words "pay 10BYN tomorrow, insert the card and your number will work 24 hours after contacting you." BUT neither 30.01.2023 nor 31.01.2023 can I pay for the number because it is still not linked to MTS. When contacting the MTC call center, the operator said that it was necessary to contact one of the offices AGAIN to reschedule the number and carry it out in the programs, since the CallCentra operator does not have such authority.
As a result, I have been out of touch for almost 2 days and everyone just refuses.
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5
1
July 14, 2023
Very slow service. 1 person receives coupons, while 2 consultants walk around the empty hall with dissatisfied faces, periodically looking at their phone and answering messages. The atmosphere is unpleasant, and the office is on the avenue! Well, as it is..
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4
2
December 28, 2023
I had to come here several times and for various reasons. The service has always been impeccable.
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1
1
April 5, 2024
A good service center, there is a large selection of phone models and equipment
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1
2
April 24
I've been using it for many years. The operator is completely satisfied! Everything is super
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1
October 2, 2023
A large room, a good selection of devices and goods, specialists know their job, polite and friendly, I really liked the service, it would be nice if everyone were like that)
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2
February 28
Large selection available
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October 1, 2024
Please note - the purchase of a SIM card is only by bank transfer.
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September 12, 2024
The Internet quality is terrible, at the level of 2G instead of 4G, and this is in the center of Minsk on the street
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1
December 24, 2024
They work very slowly
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1
May 7, 2022
The company is absolutely not loyal to its customers, who have been for many years (about 20 years!!) They stay with her.
I was given, I quote, a "GIFT" - 900 bonuses were listed in honor of the number's birthday. But it turns out that in order to use them, I still have to log into the application and agree to accept the "gift". And they give me exactly 2 days to do it.
I didn't have time to do this, because I hadn't read the message to the end and couldn't think that I still had to agree to a gift, and even for only 2 days.
As a result, this "gift" was taken away from me, which is also very interesting. It turns out that the gift can be taken away. Marketers probably came up with an analogy with some types of men who take gifts after parting, but only I have NOT parted with MTS YET.
As a result, I left a request where I asked to be made to me as a loyal customer (20 years old, Carl, I am a client of the company) still, let me use the gift. I was refused! 😁
This is bad, very bad, MTS.
All companies are fighting for every customer, and you are not even able to keep the "old ones". So it's time for us to break up.
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20
5
June 12, 2024
The company does not fulfill its obligations to customers in terms of providing all the declared functionality of the mobile application. In fact, you cannot make payments for services from their application
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February 21, 2024
0 points review for not giving installments of 600 rubles when advertised from all irons that we will give installments in tiktok))0
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1
September 27, 2024
Everything was done, quickly and clearly.Sim card replacement.
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August 16, 2024
They are cunning, trying to sell more expensive tariffs. There is no trust in you anymore.
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1
November 29, 2023
Be careful! Advertising is everywhere, they call with advertising , SMS advertising. They ask you to change the tariff plan, because they don't like it
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2
1
May 14
Good operator
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September 22, 2023
To set a tariff without a subscription fee, you now need to go to the office with your passport. Previously, this could be done in the application. It's terribly inconvenient
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4
July 12, 2024
When closing the room, extra money was withdrawn due to the incompetence of the operator
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1
January 5
+ staff
"No," I said.
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1
November 25, 2024
The quality of the Internet has deteriorated. The money is not clear where it goes. Conversation details are paid. Why is it paid?! On A1 for free.
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November 19, 2021
I contacted support today about the promotion on the redmi note 8 pro 6/64. Sale of leftovers only in the salon at Independence 95. The support replied that there are 2 pieces available, they cannot be booked, only bought on the spot.
I arrived at the salon in 20 minutes. The consultant said that these models are available, but both have already been booked and they will not be given to me.
Attention to the question, why was it impossible for an ordinary customer to book, but for some apparently special person it is possible?
The conclusion is that one of the employees booked these phones for the promotion, because an ordinary customer did not have such an opportunity.
Attention to the question, why do we need such promotions?
Just sell your phones at a discount, why promote it as a promotion for customers that they won't be able to use?
PS. in general, the terms of the promotion on the website speak of purchasing only in the cabin without armor.
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6
1
February 12, 2022
The corp department is just gorgeous guys. They will answer all the questions, chew up all the information, if necessary, like children. Many thanks to Vitaly for a clear explanation of all the nuances, pros and cons of the services I need
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4
February 19, 2024
A great store with a large assortment
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2
January 24, 2023
They asked by landline how much it costs to call from MTS RB to the city RF. They said they didn't know. They said that in order to find out, we need to call the phone in the Russian Federation where we need to call. Rave!
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2
1
November 3, 2022
Polite and friendly staff and, importantly, knowledgeable and loving! Well done!)))
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3
October 5, 2021
I bought a Samsung a52 phone with an Amoled screen here on September 29.
After a day or 2 of using the phone, severe pain appeared in the eyes, and headaches began immediately after use.
The phone has a flickering screen, PWM. This is felt by the eye after use, as well as if you point the camera of another phone at this screen. Flickering in the form of stripes, they move from right to left with a small frequency. Because of them, problems with unrealistic eye fatigue and headaches arise.
Using such a screen is like looking at welding!
That is, it is unrealistic to use a phone, because the matrix in it is extremely low quality and there is no desire to completely "plant" your eyesight.
Flicker Video: https://youtube.com/shorts/8REMqx-wUVQ ?feature=share
The honor 6 screen for comparison: https://youtube.com/shorts/NQE_1rAtDIc ?feature=share
Excerpt from the screen test:
*It is worth noting that the frequency of 250 Hz is relatively low. Therefore, flickering of the screen may have some negative impact on well-being, especially when using the device for a long time.
*For comparison, 52% of the devices known to us do not use PWM to change brightness, and among those where PWM is used, the typical modulation frequency is 16973 Hz (min. 5 Hz, max. 2500000 Hz).
*Some devices set the screen brightness by quickly turning on and off the LEDs instead of simply lowering their supply voltage. This method is referred to by the abbreviation PWM (or PWM). It often leads to streaks or ripples in the image, as well as rapid eye fatigue and headache.
I saw the test after the purchase.
I offered the salon staff to resolve this issue quietly and peacefully.
I agreed to a refund or replacement for a similar smartphone without flickering or with an IPS screen. Even a phone from the showcase would be suitable, a phone after the return.
But no, the guys decided to pose, everything is according to the script, they say we have such an order, the rest is not interested.
They are immediately sent to the Kenfordbel service center.
I do not recommend it to anyone!
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3
5
January 17, 2023
I have been using MTS communication for 5 years, all debts were extinguished during the day. I took 3 phones in installments, I always paid for everything on time. The phone broke (the work is connected to the phone), a new one was urgently needed. The installment plan was refused.
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4
1
April 6, 2023
The wait here is very long in turn. There were 2 people in front of me, and in the end I waited 40 minutes. Somehow the work is not built correctly, it seems to me
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2
March 23, 2023
I sat in line, because the consultant said that my question was here, but as the queue came up, it turned out that I had been sitting for 20 minutes in vain, they can't help in this salon.
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1