Mobiline
12 reviews
July 30, 2024
I ordered a Xiaomi Redmi Note 13 8GB/256GB smartphone with NFC international version (midnight black), indicated payment by card upon receipt. Soon the seller called back and asked to pay for the purchase in cash, well, OK, I went and took off my wallet. The courier arrived and gave the phone, he didn't have any change, so I had to look for money at a fast pace. In the confusion, I forgot to ask about the receipt, and the courier had already left, leaving only the warranty card. When unpacking the phone, I found that the charging plug was not for our sockets (as they later explained to me, the courier had to give me an adapter). I call the seller and the courier, no one picks up the phone, I call the number in the warranty, I can hear in the handset that such a number does not exist. I went to the official website and was able to get through anyway. They told me that the receipt and the charging adapter would be delivered later, they brought it in a couple of hours, but I had to go outside myself to get them. As a result, turning on the phone, I noticed an unpleasant feature, it turned out to be without NFC, which was later confirmed by their "specialist", although you do not need to be any "specialist" for this. And then the interesting thing began, they did not react to the request to settle the issue quickly, they say that they are about to, but they themselves are silent, do not call or write until you dial it yourself, they cannot quickly find a replacement phone, and they can only return the money for it within 7 days, although they are ready to pick up the phone at least right now, and I just have to leave Filkin's letter that he was taken away, that is, I find myself without money and without a phone for 7 days. This is just an absurdly terrible situation and I really regret that I got involved with this unfortunate online store!
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1
March 15, 2024
It's not the first time I've shopped in this store, everything was fine. In early February, I ordered a Poco F5 12/256 mobile phone. During further operation, a couple of days after purchase, a bulge was noticed under the screen (touchscreen). I turned to the seller, they said to take me to the service center at Myasnikov 78-65. The phone stayed there for about a month. The answer of the service center is that this is not a factory defect and it does not affect the work, contact the seller! There is no approach to the client! The last time I shopped at this online store!
See original · Русский
2
1
January 9
I ordered a screwdriver as a gift. The recipient opened the case, saw that the clamping chuck was too small for him (they took it for an ice drill). I wanted to return the product, but the store did not respond either in Viber or by mail, which is indicated on the website for communication. Just ignore it. I wrote on the 3rd, there are no messages on the website that the store is closed these days, therefore it is working. There were no questions about the delivery, for which 2 stars. And minus three for being too lazy to answer any questions after the sale.
See original · Русский
September 29, 2022
Samsung Galaxy Watch4 40mm LTE smartwatch (rose gold), purchased at the bottom store. The order was delivered on the same day, BUT the watch turned out to be completely discharged and therefore it was not possible to fully assess its condition. I did not immediately notice that with a charge of 15% I could not connect to them, they immediately turned off, although the watch was on a charge. After receiving the money in his hands, the courier immediately left without filling out the warranty card in full. If only I knew that the store had overestimated the indicator in the characteristics at times, misled me, deceived me in a simple word. The stated working time of the watch store is 40 hours, but in reality it is 15 hours, if you use the watch as just a watch, I work for 20 hours, but if you use it as a smartwatch, then why pay for a smartwatch??? I have to charge them twice a day. As soon as I asked the seller about the watch defect, he told me to go to the warranty service and confirm the presence of the defect. On the phone in the service, the girl said that everything would be exactly right for me, there was no defect in the conclusion, that only hours would lie in vain. The seller guaranteed that the service would only do diagnostics, but in fact they changed the firmware, after which the watch began to behave strangely and sometimes not adequately. I called the seller, the seller said that he could not help in any way, that this was not his problem, the service gave a conclusion and that's it, and you use it as you want. I really regret that I contacted this particular store, there turned out to be a very dishonest seller.
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4
October 28, 2021
A good store, I recommend it. I bought an iPad in 2021, the ratio of price and service level is excellent! The consultation is more than detailed, the delivery is fast, the necessary modification and color were available. I accidentally made a mistake with the diagonal, the consultant helped to solve the problem and reissue the order. In general, the impressions are positive, I give the maximum rating
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2
3
June 27, 2023
Attention!!!
Mobiline sells stolen phones, which are seized by the police after a while. A criminal case is being initiated, and the buyer of the phone is the main person involved in the case.
See original · Русский
6
July 13, 2021
I ordered an iPhone 12 mini 128 GB from this store on 07/10/2021. The method of payment by card. In the evening of the same day, they said they could not contact the warehouse. We postponed the delivery to 11.07. On 11.07 we got a call and said that there were problems with the terminal. We postponed the delivery to 12.07. On 12.07 they said that my delivery is on the 12th-13th. I call on 13.07 and get the answer "payment in cash only".
I immediately canceled the order, because the prospect of buying goods from a store that carries out "gray" frauds with the terminal did not please me.
2 questions remain open: why specify card payment as an available payment method on the website and why accept an order with this payment method at all?
+ There is a clear hype of positive reviews on the site Onliner.by
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12
4
November 11, 2022
A good store. It's not the first time I've bought here. This time I was satisfied with the air pods pro 2 headphones.
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1
4
November 8, 2021
It's a disgusting store. The site claims payment by card, which in reality does not exist.
I ordered the goods, they were supposed to be delivered the same day in the evening. As a result, a call 2 hours before delivery that the terminal is "broken" can be delivered for cash, or it can be delivered a couple of days later with the terminal. I only agree to the terminal. As a result, on the day of delivery, the call again - the terminal is broken again, let's bring it for cash payment.
As a result, it was received - a few days were lost (during which I could have already received the goods at another store), the goods are still missing.
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5
1
July 22, 2021
I ordered an iPhone 12 pro max a week ago, the manager talked pleasantly, answered all questions as honestly as possible, including why they are cheaper than others)) I ordered it at sat in the middle of the day, for the evening of the same day. I took the order and checked everything. They didn't cheat anywhere, everything is clear. They brought it without a receipt, asked for a receipt, said they would bring it tomorrow. As a result, they did not cheat, the courier brought the receipt. You can trust this store.
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1
4
February 3, 2022
A defect with the product was revealed, the courier immediately ran away , he says , check it without me . Don't listen!! Check the product completely with the courier
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9
July 13, 2022
I do not recommend contacting this online store.We were fed breakfast, as a result, the goods were never delivered.
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7