Maps • Brest • Perfume and cosmetics shops

Mila

Rating 4.2
74 ratings
Open until 20:00
Brest, praspiekt Masherava, 17Б • этаж 2

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Brest, praspiekt Masherava, 17Бэтаж 2
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+375 29 626-93-55
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Credit card payment
Gift sets
Handmade goods
Natural cosmetic
Ramp
Professional cosmetics
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Wheelchair accessible:Available
Petfriendly:animals are prohibited
Payment method:prepayment, cash, payment by card, cashless payment, online
Promotions:discounts, promotions, special offers, bonuses
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Rating 4.2
74 ratings
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14 reviews

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Level 4 Local Expert
December 14, 2024
The attitude towards the consumer became clear from one situation. My friend and I were choosing a product and while walking through the hall, she touched the case of the instrument that was on her back, the spray mist that was on the shelf. The shelf was at shoulder level, the goods fell from the very corner of the shelf. A consultant came up to us and said that we need to be more careful. The two of them found where the spray fell, but did not find the cap. When they took it out from under the shelf, they saw that it was broken. We asked what we would do in this situation. We were answered: "Probably pay for it." The consultant went into the back room with a loud dissatisfied sigh to clarify the information. She came out and said that we had to pay for the goods, because "We're not going to pay for it from our own pocket." I drew her attention to the fact that the passage was blocked by boxes that stood right on the corner and even I, without a bag, backpack, and a rather bulky jacket, had to turn sideways and press a little against the boxes to pass. There was also no fence on the side from which the goods fell, only from the end of the rack, there was no fence on the sides, these fences were on all sides on the shelf above with cotton pads. The seller went to get the manager. The head came out with a dissatisfied face, without saying hello, with the phrase "I'm listening." With another customer, we explained to her for about five minutes that she could not claim compensation from the buyer, it was not through whose fault the goods were broken and she, as the manager, should know this. We were told that "It's not our fault, we have leadership." Then they started telling me that they would pay for it out of their own pocket. To the phrase that I have repeatedly uttered about the illegality of collecting the amount from an innocent person, I was answered "Well, humanly, but what, should we pay for it?". I was told more than once that if she touched the cover, then she was to blame, although the cover was from a small violin and was generally oversized, it practically did not look out from behind. If I had been wearing a large winter down jacket and hooked a hood, or if I had been full and brushed my arm or shoulder because it was difficult to pass, would the answer have been different? I doubt. That is, the responsibility for resolving the situation was hung on the buyers, who had to arrange debates in order to hear only reproaches that she had broken - she was to blame and that the management was to blame for violating the rules of the layout. We stood and tried to prove to the manager that she could not demand payment and in response we heard only "The boxes are to blame for the management, we do not exhibit as we want, we have to pay for it ourselves, she hurt - she is to blame." We didn't have time to solve this issue, I put the spray back on and went to the checkout. When I went to the cashier, I said that there was a fund at the audit to cover the defective/broken goods, after which the manager shouted at my back, "Do you know everything, right? They know their rights here." When we arrived at the checkout, the seller, who had been with us from the beginning, counted us out with a demonstratively dissatisfied look. The bonus card was put to us with aggression, hitting it on a plastic stand for change. They also put the receipt down, hitting the stand with their hand so that it almost tore, and gave it crumpled with nail marks. I don't think this behavior with customers is normal. I should not waste my time teaching managers of NPAs in the field of consumer rights, to tolerate rudeness and open disregard for the buyer. When I come to Mila, I expect an adequate attitude from the staff, not only when I do not create interference. Apart from rudeness, of all the Nice places I've been, this is the one with the most opened cosmetics. No one is watching this, so if you buy cosmetics that can be opened before purchase, be sure to check before leaving at the checkout. If there are crumbly textures that can be opened, I would not risk taking them there at all, a subcutaneous tick is not very cheaply treated, and it is more difficult to determine by appearance whether they are opened or not than, for example, lipsticks.
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Level 21 Local Expert
November 4, 2024
Everything would be fine, but the seller was not at the checkout for 5 minutes. There was no one to ask about the availability of the product. That's why I left without buying.
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1
Level 2 Local Expert
April 20, 2024
Hello. I love Mila's store. I often come in, but it's very unpleasant to hear how rude and biased you are about a lot of good products, but one minus is employees who don't follow people who don't open testers and spoil cosmetics. Please pay attention to being rude today. A very unpleasant situation (April 20)
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2