They illegally debited money from a bank card without providing my order, and the full amount was debited.I wrote to support 7 minutes after placing the order about the change of the delivery address.Tech support reported that the deliveryman would not be able to deliver to another address (although this address is located 1 km from the first address and is part of the restaurant's delivery service location).I asked to cancel the delivery, I was informed that there would be charges, I was not told about the amount of the charge.Usually, according to the terms of this company, they always charge 99 drams, it is indicated there if you contact technical support within 10 minutes, and the rest of the order amount is refunded to you within a day.After that, I saw that I had been charged the entire amount for an order that I hadn't received.I asked a question to tech support.They told me that I had agreed to write-offs.But at the same time, I was not informed that the entire amount would be debited, knowing this, I would have picked up my delivery from another address.Now I can say that these are not legitimate withdrawals from my bank card.I did not receive my order, although I contacted technical support within 7 minutes regarding delivery and the supervisor was already aware that my order was in question.During this time, even the food will not have time to defrost.I did not receive the order and just like that, the full amount of the order was debited from me without refund.
I recently placed an order for the fourth time, there are no complaints. I make an order from Moscow, sometimes for my grandmother, sometimes for friends, everything arrives on time and in excellent condition. Thank you.
The worst food delivery service, Made an order, paid with a card, called half an hour later and said that the order could not be delivered, but the humor is that the money will be returned only after 3-5 business days. I do not advise anyone to use it!!!!
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Т.Б
Level 6 Local Expert
November 30, 2024
It's just a nightmare. We brought one soup when we ordered another — 2 times more expensive. They do not refund the money. Service - 0.
They work disgustingly.One dish was not delivered (There were pieces of chicken in pita bread in the order-as a result, they took the pita bread wrapped in pita bread)I do not recommend ordering here.It's just a hoax.
The service is just the bottom of the bottom. You order a pre-order for 9 a.m. They call at 8 to say that the restaurant is actually just opening at 9. They say they can bring it by 10.30. Okay As a result, 11.10, there is no order, technical support responds every 15 minutes.
In the previous order, the courier generally took 40 minutes to carry the order from the next street, two minutes on foot, but for some reason it turned out 40. The food is cold.
It's faster to go to any restaurant in the city yourself than to contact this service.