The place is more or less convenient due to the transport interchange, which is convenient on foot from Sovetskaya and not far away, which is by car from anywhere in the city.
And it's good that behind the wall of "these...providers" were opened by the Savings Bank.
But, once again, I was upset by the "balding boy" in the left window, to whom everyone owes, including according to the contract, but he can't even advise, clarify, explain, and in the end just be interested in his work or something.
Once again, another company person has shown that it is better to stay away from them.
If there is an alternative, choose it!!!
the best provider ) ordered a speed of 500, they give out an honest 500 for 1k, they have their own application for SAMRT TV, their own media library on the site (viewing over a gigabit network), all the new products are even 4k, round-the-clock support, I ordered a friend to spend the Internet in the private sector, the next day we arrived, everything was done, the only disadvantage is that the router that It only gives out 50 megabits on wifi, it even has a sticker on it.
I do not recommend this provider on the territory of the LPR. They do what they want, tariffs are changed arbitrarily without warning, to a more expensive one than it was, and there is no such tariff when changing the tariff plan D120 for 790 rubles. The operators are boorish. We were without Internet for a week, although the request was left, a week later we received the answer "they couldn't reach you, so they didn't come." In fact, the wire from their equipment was cut, and it was also necessary to find the keys to the roof of the apartment building where their equipment was located. I believe that this work could have been done without waiting for the subscriber, if the company had respected its rating and customers. But that wasn't the end of it, the foreman who arrived said that it wasn't in his competence to change the cable, he needed to call another team, and wait another day. With this attitude, 2 requests were made, through the personal account, for recalculation of services, but the services were not recalculated. It's not acceptable, because the company's employees had to raise the "back ** y" and make repairs, and in case of late repairs, as written in the contract for more than 3 days, recalculate, and not wait for the subscriber's response, as it happens in the territory of "big" Russia!
It's a pity that you can't give 0 stars, the provider is not competent in providing services to the public, the Internet quality is terrible, and the operator has the same answer to any problem and never knows when the problem will be solved. They don't value customers and don't want to improve the quality of services, but the price of the Internet is growing well and without warnings, they are the first in this))
A good provider, and very polite guys work in the subscription department!
I would like to say a huge thank you to Alexander for his competent approach to my problems as a subscriber!
The company employs only boors who do not know how to work with people. Mom is an elderly man, he was rude, insulted, and the Internet was turned off after a while. When they called, the operator said that there was no money on the bill (the payment was 7 days ago), it turns out that the money was withdrawn for the arrival of the master, the operator was rude, threatening and hung up. The creatures!!!
Excellent Internet service provider, everything works amazingly, there have been no interruptions for 6 years (not counting problems caused by weather conditions), it is possible to get through to technical support, the staff are competent.
The terrible Internet provider is constantly disappearing, they don't want to repair it, the operators are constantly unhappy when you call them about the missing Internet, at the moment I'm waiting for the third day to fix the breakdown. Terrible provider
I pay for 60 mg, but I get it, so I have to look for another provider. You have a constant excuse, the problem is not with us, but with the Internet provider. Well, if that's the case, then lower the prices for tariffs. Not for 60 MB, but for 25-30 MB.
The worst Internet provider in the whole territory of Lugansk . We are connected as sole proprietors , we pay more , but in fact we often do not have Internet . Unfortunately , we are in a place where only this Internet is available .
Don't be fooled.
The price is exorbitant, they promise 100 megabits per second.
But in fact, it is not possible to watch videos even on a phone, let alone on a computer.
Yes, he is there for one more minute and not for two....
I don't really see any disadvantages, I got through to the operator quickly, he was polite, not rude, as they say, everything went well.
Why 4 stars? Tired of raising tariffs
It is not possible to pay online through the bank's app. To do this, you MUST specify your email address. And if it doesn't exist... You can't even pay for it.......Something like that.
The connection took about a week from the moment of the application. Since he turned out to be the first person interested in the services of this company on the street, they carried out a highway and installed a distributor. I chose the 300m tariff. I got the declared speed, but I used the service for literally a day and a half, since there was a breakdown. I left a request on the same day at about 14:00 (Sunday). They said that the manager will contact you soon. at the time of the breakdown (Tuesday), the manager had not been contacted. The master arrived and repaired it in just 10 minutes. It turned out there was a gap in the place of the wire soldering. 360 rubles were paid for this repair. A low-quality spike was already in the house, and all the problems with the Internet that are in the house are the fault of the subscriber. As for the support, they answer the phone very quickly. But in the telegram, I am waiting for a response to the appeal on the 4th day.
Unfortunately, Megalink is not interested in a quick solution and assistance. Call center operators apparently that 100% are dialed according to the ad, one operator gives one information, on a second call, the second operator gives other information, the third generally moos into the phone and can't really say anything. They said that the day goes to process the application and the managers' response, tomorrow there will already be 3 days(((. As 4₽ was not enough to extend the monthly fee, they worked super quickly, instantly turned off the Internet, but how to figure out and help with replacing their own equipment, in which the blocks are constantly burning food, so why(((((, they are not interested in keeping their regular customers for a very long time (((, but it's a pity(((
The master, a gorgeous guy, helped out and set up the router, everything worked...for 5 minutes , and then XD disappeared
The Internet is there, but damn, it just turns off at a random moment for a minute or two (sometimes more), and there's nothing you can do about it, and sitting without the Internet when you need it so much is also not an option :(
Does Megalink make the choice of who to consider as the private sector at its discretion? So that you can "rip off" 890 rubles instead of 430 in the center of the city of Stakhanov? We connected at a tariff of 430 rubles, and the operator previously announced the same amount for our address. And then they "rechecked" and installed 890 rubles on their own. Question: apart from greed and fantasy, what regulates Megalink tariffs?
there are only disadvantages, there are no advantages! I regretted that I changed my provider! There are a lot of TV programs, but 10 of them are the same! There are few top programs.
It is impossible to pay via Megalink banking, you have to overpay in terminals.
It is IMPOSSIBLE to get through to the operator and inform them that there is no Internet or to make a recalculation due to the lack of Internet!!!! from the word at all!!! I've been trying to get through for the second day! Today, I can't hear the call on hold all day, background music and a voice informing me about the position in the queue and gratitude for waiting! I reached the first position in the queue several times and nothing! I never got through! In general, money was taken for the services, the service was not provided, it is IMPOSSIBLE to get through!!!! IMPOSSIBLE!!!! I tried to call 11 times today!!! and every time the call was on hold for 30-34 minutes!!!I am considering connecting to another provider. Yes, and by the evening the Internet freezes! In general, there are no advantages, only DISADVANTAGES!!!!! I DO NOT RECOMMEND IT!!!
Guys, replenishing the Internet with a card has been no problem for almost a year now. I do not understand where such claims against the provider come from. I have one comment! It's just not realistic to get through to the support service lately. As soon as you call, constantly waiting at least 20-25 minutes! If you have increased the load on operators, increase their number. I have been using your services since 2011, everything has always been fine. Previously, if any issue arose, it was resolved very quickly.Including with the application. And now it's unrealistic. Work on it, otherwise you will not only not get new subscribers, but also lose old ones! And take these fucking duck stories away with the rescuers! I recently grabbed a life hack! If you want to hear the operator faster, you need to choose a financial problem, then the waiting time is much shorter!!!
I don't see any advantages from the word at all, although no, the Internet is working
Minuses
Let's get started.Probably the most banal thing is the waiting time in the phone queue from + 25 minutes.Very often I came across the fact that after getting on the line to the operator, I was told that I could not be heard, something was ringing, or they just put the phone down without words, respectively, half an hour of life can be thrown in the trash, and if you called a couple of times after that and did not get through, you are my idol,Remember that.
Although it's a small thing, I can't pay attention to the musical taste of this company, when you hang on waiting for the operator and listen to music from the animated film "chip and Dale", it feels like the owner of the company is a child of 7-12 years old, thanks for the nostalgia, but after 6 minutes of waiting, these melodies turn into torture.
Well, the most interesting thing is, after a strong storm (10/26/23) in the city, there was a connection failure (I watched it personally with my own eyes), an application was made for the departure of the master in just 3 days of calls and a personal trip to the OFFICE WHERE YOU ARE SENT TO a BOOTH WITH a PHONE SO THAT YOU CALL AGAIN, hello 90s,shame on you
So the bottom line is that more than a month and a half has passed, no support service has contacted and has not clarified whether a master is still required, (thank you, but no, I'm still holding my hands, I'm joking, I found a private trader)
I DO NOT RECOMMEND THIS PROVIDER TO ANYONE, THE ATTITUDE TOWARDS CUSTOMERS IS AT A LOWER LEVEL BASEBOARDS
IT'S A SHAME
Disgusting attitude towards customers already at the connection stage. The connection was postponed 2 times, while no one deigned to call and warn that no one would arrive! As a result, it was not possible to assess the quality of the Internet itself
Some disadvantages. You won't get through to the support service, and if you get through, when they turn it on, they can't answer. And so in general, the Internet is stable, it does not work, and the speed is lower than that of a mobile phone.
When replacing the twisted pair with optical fiber, a hole was drilled in the frame, despite the fact that the old twisted pair cable was passed through a special channel hidden in the wall. They knew about the channel, they pulled the twisted pair out of the channel. On a call about a redo, they say that this is our problem.
I am confused---2.5 months have passed since the application, after waiting for the operator and setting the date in February, 2 different days were appointed and did not arrive, and why did the employees not call back and did not reschedule themselves....there are no words, how scary it is to live"
thanks to the flashing light, they recalculated, refunded the money and even compensated for the lack of Internet and for poor speed. Guys, this is just great. for the first time I saw that megalink went to meet customers and, according to Russian law, began to compensate its shortcomings to customers!
They promise to come and install the Internet for 1.5 months. I call every two days. And I hear the same thing about the gusts as the breaks will come. But 1.5 months. Isn't it possible to find one day to come and deliver. If I had a mobile phone, I would never have contacted them. In my opinion, there are only promises.
I've been using it for 2 years, yes, it sometimes disappears for 10 -15 minutes, but rarely, the speed pleases, it's not a minus to get through to support, of course, but the quality and speed suit me, I would like to tighten stability
Megalink's Internet quality wants the best.You come home and there is no Internet.You apply on Wednesday, and the master comes on Sunday and then with a reminder.
Disgusting provider. We have been using it for only 2 months. There has been no Internet for 3 days, and there is zero response....in processing. 2 months ago, we made an application for cable connection, it's still quiet. And no one gives an answer to the answer of which we take turns....they do not have such information. Parents have the same problem with this operator, there has been no Internet for weeks. We will switch to another operator.
In 2023, there is no way to replenish the Internet using a bank card shame. you need to look for a terminal and pay a commission or go to the cashier. In which there is always a queue.
Response to the company's response. When you do, then the score will rise.
The provider is good while the Internet is working....but in case of a breakdown...
The company saves on materials and employees ...
They changed the cable to optics, after a week the Internet disappeared, for 3 days they persistently had to call a repair team .... as a result, the idiot fitter did not weld the optics correctly.
Now we are waiting for the Internet to disappear, because the optical cable on our pole is twisted into a spiral with a diameter of 4-5 cm. Which is not acceptable for optics. 2 factors came together a crooked-armed installer and the provider's savings, the request to fix it in advance was answered: "the Internet is working, it will disappear and we will solve it..." so we are waiting for when we will still be sitting without the Internet ....
P.S.: no one reads the book of complaints and suggestions.
It is a pity that there is no other provider in our
district ... P.S.: from the experience of using different providers (home, and 2 of their offices), the problems are only with this.
I want to express my gratitude. I accidentally sent money to someone else's personal account. The operator asked the girl to send a screenshot of the payment and the correct personal account. After that, the problem was solved. Thanks for the help.
I'll give you five stars. Well done. The provider's response to repairs is fast. Repairs are carried out quickly and efficiently. The Internet speed is stable. I had a bitter experience with other providers. Of course, I would like to update the IPTV playlist. There are many channels that are not watched by many subscribers. I recommend the provider.
See original
2
6
B
B. В.
Level 2 Local Expert
April 20, 2024
What should I say? And there are no words here, only emotions. You haven't been using the Internet normally for a year, because it works once an hour, and it just costs 2 minutes and you can't connect, and when you try, it says "disabled" Even for normal surfing on the Internet is not suitable, not to mention that under load it can pass out in 10 minutes, this is the worst provider in the Russian Federation. And this is not to mention the technical support... In general, it is better not to mess with them.
Often the queue and schedule are not very convenient for a working person. And in general, it's time to activate Internet payment via Sberbank online, for example, so as not to go to this window.
We have been waiting for two weeks for it to be connected.
The operator says there is no way to send the wizard.
Let's look at the speed when it's connected.
See original · Русский
1
1
rumaxMM
Level 21 Local Expert
January 29, 2024
Only from here you can chat 100℅ to start with the operator, submit an application. In general, the network is satisfied with the opportunity to use the Internet periodically.If there is a signal, everything works stably.
After installing the cable TV, the signal disappeared after an hour, the settings do not work. The operator accepted the request and said that they will contact you in the near future. It remains to find out the "near future" is how much, month, year... Two weeks have passed, everyone promises to get in touch. I will refuse this provider. Customer service full "0"
The Internet does not work, the application has been hanging for two days, no one even called. I do not recommend this provider because in case of problems, support responds with scripts "expect" "I do not have information" and so on. The speed does not meet the stated one, if there was a score of zero, I would put it 1 too much.
They try, answer the question as much as possible, solve problems in the shortest possible time, in a word, well done, a lot of villages have connected to civilization!
Friends.I started using the Mega Link provider for the second year.I am completely satisfied with the provider's service.The speed is stable.The quality of the service is 5.Technical issues are solved quickly.Yes, there are communication outages, but they are not connected by the provider.I mean, turn off the e-mail.We are living in a difficult time.Of course, you can increase the quantity and quality of iptv.I think the provider will deal with this issue.I recommend this provider to everyone.