Makan hall
Directions
Улица Куйши Дина
209 m
5 reviews
December 25, 2024
Review of the Makan Hall Karaoke restaurant
Unfortunately, my impression of Makan Hall turned out to be extremely negative, and I consider it important to warn potential guests about the level of service they may encounter.
We chose this place for a small but important evening in honor of the registration of our marriage (12/6/2024) From the very beginning, everything looked promising: we chose a room, agreed on the menu, approved the price. However, two days before the event, the situation changed dramatically.
1. Unjustified increase of the receipt and change of conditions
When I announced the addition of only three guests, a new rule was suddenly announced to me: now you need to order for a fixed amount per guest, which automatically doubled our receipt. There was no word about such conditions before.
2. Reducing the number of tables and dishes in the absence of a contract
Initially, we were promised a certain number of tables and dishes. However, at the last moment it became clear that there would be fewer tables and fewer dishes.
There was no contract, all agreements were oral. We were offered to either agree or sit in a small room, elbowing at narrow tables where it would be impossible to eat or spend the evening.
3. Faulty equipment and failure to solve the problem
I was informed that the equipment in the hall is not working and the presenter needs to bring everything with him. I wonder why we paid an additional 60 thousand tenge for that? The answer was, "This is karaoke equipment, not for the host."
The phones stopped picking up, and messages were ignored.
4. Refusal to refund the prepayment
When it became clear that the conditions were not being met, we cancelled the event. However, the prepayment was not returned to us, stating that it was our own fault.
5. The absurd parking situation
We were paying for parking monthly, but suddenly:
• We were asked to remove the car because there is a manhole under it, and an accident may occur.
• Then they asked to remove the car from the territory, as there are not enough places for banquet guests.
• In the final, they demanded an early payment for a month, although there was always a clear day of payment.
When I asked about the urgency, the phrase followed: "It's your own fault that we're kicking you out."
6. Insults and unwillingness to understand the situation
They answered my attempt to discuss the situation: "Don't stick your nose in someone else's business, we'll figure it out ourselves."
Dear management of Makan Hall:
Your responsibility is to figure out your own problems, not pass them on to your clients.
• The client should not be a victim of your employees' lack of professionalism and inability to keep their word.
• Prepayment refund is not a matter of “service”, but a matter of basic decency.
• If the customer pays for parking separately every month, this is not a reason to demand early payment without explanation.
• The promised number of tables and dishes is a commitment, not a customer's whim.
• Verbal agreements are not the way to run a serious business. If there is no contract, then the client is completely dependent on your “mood".
There are many restaurants, but few reliable and decent customers. If you continue to "trick" people and pass your mistakes on to the guests, the result will be obvious.
See original · Русский
February 19, 2024
16.02 we were at the anniversary of our dear Shinar in the Makan Hall restaurant.
An extraordinary hall.The kitchen is gorgeous.I want to point out that the chef is doing well.I also want to express my gratitude to the administrator of the restaurant Kymbat khanim, well done, you are a wonderful person in your field.Your waiters are nice well-mannered young guys and girls.I recommend this restaurant to everyone.Thank you very much.
See original · Русский
1
November 11, 2024
A good banquet hall, but the head violates the law.
See original · Русский