I was invited to the clinic after calling an ambulance. I waited for an hour, the mess is complete, some by appointment, some by turn. As a result, those who came in alternately, with and without a record. Having missed the guy who came later, but was on the record, I went into the office. It should be noted that for the first time in my 40 years I turned to a free "specialist", the level of service is generally a shock. I go to this so-called doctor Zhaganova Makpal, to which she tells me that she has clients by appointment, asked for my IIN and refused to take it. The question is why she is sitting there, and why the State allocates money from the budget to a clinic that does not monitor its service, and hires it is unclear who. I went to the reception, I explain the situation, to find out if the specialist from the call center told me incorrectly. The girl found out the situation, explained that the call center told me everything was correct, and that the doctor refused to take it. What is this supposed to mean?! She offered to come at another time or on another day. If you cannot provide services, why do you take on such obligations and why should we waste our time on this! Perhaps the doctors of this clinic work on a paid basis, but there is no service at all!
Many thanks to Dr. Ravil Pashaevich. Doctor with a capital letter. A very attentive, responsive person and an excellent specialist in his field. Thank you very much.
I go there on a paid basis. Excellent specialists and friendly staff. After the state polyclinic, it feels like heaven on earth. Of the cons, patients who go there for free behave very rudely
The clinic is good ,cleanliness,courtesy, competent doctors, the urologist is a very good specialist,operating,ultrasound CT is good,the equipment is new,I really liked it
Initially, I called for a specific purpose, a consultation for laparoscopy to remove cysts. I announced all the details over the phone. The administrators made an appointment with the surgeon at my request. The first appointment went well, although they delayed him for 20 minutes, and sent him for an additional examination. And then the kindergarten began. 2 I waited a week for the reception, because there was a queue. I arrived, waited 40 minutes, the doctor is preparing for surgery, says there will be no reception, it's better to re-register with another surgeon. (at the same time, no one warned that there would be no appointment) they can't rewrite me for the next few days because all surgeons have a schedule packed a month in advance. After the scandal, they find a place in 2 weeks. I arrive in 2 weeks, I wait 45 minutes again, and the surgeon says he won't take me, it's better to go to another clinic altogether. Why I waited 2 months is not clear. The result is that the money was returned for 1 reception, but only on the trail. one day, I had to go to the clinic 4 times already, take time off from work, spend money on taxis, since buses from my work go there with 3 transfers. It is not clear who will return the time and money. There is no understanding of what kind of service the clinic staff has, nor basic respect. For my money, the surgeon said, "you need it, not me."
I've never seen such a mess anywhere. On 07/09/2024, I could not contact this clinic for an appointment with a broken leg for a whole day.Whatsapp is not answering, and none of the phones are answering. Who should I complain to? I am a pensioner, it is difficult for me to walk without an appointment just like that.
They did a vascular examination (ultrasound) for my mother there. I got a good doctor. I looked at everything myself and gave us a look and listen to the blood flow too - it's cool 😁
Cool specialists work, the child was told that scoliosis of the 2nd degree does not need to be treated, antibiotics are prescribed for herpetic sore throat, in general, those who do not understand anything perfectly.
We have been serving with our family in this clinic for a year now, the reviews are only positive, keep the bar, go in front of us when you are with us)
The clinic itself is pleasant, but there is always someone from the doctors, the record is long, only if it is paid, then there are doctors, and with experience
A very good clinic! Doctors know everything, the diagnosis was made correctly and cured in a very short time! Special thanks to the EEG specialist Zukhritdin Bakhtierovich, the specialist from God explains everything and suggests how to do it right!
We are very pleased with our medical center! Excellent doctors work and everything is very fast and professional!
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Айдана Есенгулова
Level 3 Local Expert
October 15
I made an appointment by phone, said right away that I had insurance, I was told to come with an insurance card and double. I came with acute pains from the other side of the city, but they refused to accept me. When asked to give me the contact number of the support service, where I can leave my complaint and feedback, at first they could not remember it, and then they wrote on a piece of paper a mobile phone that no one answers. C-service 👍
It is often difficult to get through to the registry in an elementary way, you need to wait a week or two to get to a specialist.
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раушан албаева
Level 8 Local Expert
October 9
I give this rating only to baby massage (Elena Gennadievna), I work as a babysitter with babies, we have already brought 3 babies, excellent result from the first days!!! We haven't contacted the other specialists, I can't fully appreciate it.😀
The place is sad, like a private clinic, as if the money is not sour, but a service to hug and cry. I had an operation, it was recorded two weeks in advance at one o'clock in the afternoon. On the day of the operation, they called at seven thirty in the morning and invited me to ten in the morning, saying that a place had been vacated. I arrived, in fact I waited until 15:00. The stage to put a puncture injection into a vein from the fourth time turned out. After that, my veins said, "Let's say goodbye.".. After the operation, I waited for the conclusion for another hour and a half, until I called the surgeon myself. It looked like they'd stupidly forgotten about me. I waited three weeks for the biopsy result from them, but in the end I did not understand what was written in the papers. The surgeon said that everything was fine. Darkness...
I really liked the reception of surgeon Chingiz Akhmadovich! Attentive, polite staff, and most importantly, it is clear that professionalism is at the highest level!
The clinic has good specialists. But I do not advise you to attach to them, because there are two therapists for all sites, respectively, you will be able to sign up only after two or three weeks. And if it's on a paid basis, then you'll get there without any problems. The cardiologist - therapist is excellent.
It looks like a medical center, but you need to go through all the circles of hell to get to specialists and get examined. They say the record is complete, in fact, doctors are just sitting and they don't have people. It feels like everyone is doing this specifically to go to paid doctors who are always free. But the paid specialists of this clinic leave much to be desired
Excellent Medical Center.
The child is 2.5 years old with speech delay.
We visited 5 specialists comprehensively, for 15 days.
they appointed 3- 15 days each.
upon completion of the first 15-day therapy, I am satisfied with the result in principle, we will take all courses.
The doctors are all very polite, the prices are reasonable.
It's a little expensive. Admission of children's gastro..There 's something there .. 10,000 tenge ..
On the plus side: there are no queues.
By the way, they have a good ultrasound. 4,000 tenge .. in a divine way ..
There are a lot of gadgets on the site to get a call or to get through. In fact, it is almost impossible to get through to their call center. How many times did I leave a request so that they would call me back .... in response, only silence. I have already left a negative comment on the site and also silence. If the operators are unable to call back, then this function should be removed from the site.It's kind of frivolous
The medical examination was carried out with pleasure and with useful tips. Thank you to the doctors and staff for the warm receptions and professionalism
I was there a year ago. I wanted to get tested, have a duplex vein scan. It turned out that the equipment had been broken for a month. And it is not known when it will be repaired.
The doctor I came to with the problem gave me an appointment for a bunch of dietary supplements with Eicherbes and a link to the Jehovah's Witnesses website. No comments.
I recommend this clinic, especially for those parents who have children with speech delay, as in my case, you will find all the specialists and services in one place!
In this clinic, I did a procedure in Fgds with sedation… Everything went very well , everything was done very carefully and efficiently , There are separate awakening rooms . I slept for 40 minutes ;)
The price is acceptable.
The work of the physio room is surprisingly organized. I did the procedures for a fee, you can't interrupt them. I came to the HDP, the doctor got sick, there is no one to replace! They didn't warn you when the doctor would return - no one knows! Mothers with children go to the procedures, turn around and go home. I'm not an adviser, but is it really difficult to teach a nurse to put electrodes in such a case?
If it were possible to put 0 points, I would choose this grade. If you want to lose time, money and nerves, then attach yourself to this medical center. Poorly organized process, rude police officer, talking loudly, rude. The messages that are sent to WhatsApp are ambiguous. You can interpret it this way and in another way. Weak leadership. Do not allow the state to transfer your insurance contributions to this medical center. But if you have no choice, you are a pensioner and do not want to travel far, or you have a child, then I sympathize. Some specialists (therapist, endocrinologist) are weak. I didn't go to the others. Doctors have to wait for an hour or more.
Awesome clinic, great specialists.
My insurance payment didn't go through. So the doctor sent me to another category. Very kind and good specialists! Polite. Not as a state polyclinic
A wonderful clinic! Wonderful doctors! They had a gynecological operation there - everything was fine, fast, I didn't even have time to sleep under anesthesia, There weren't even any stitches left, barely noticeable stripes. A very organized approach, very competent and competent specialists, everything is on the case, everything will be clearly explained. The inpatient department is generally above all praise! The interior is clean, the rooms are very cozy, well equipped technically, in general everything is there - dishes, towels, toilet paper - you do not need to take anything with you. The staff is very attentive, very caring "Aren't you cold/hot? Do you need painkillers? Should I dim the lights?", even pour water, although I could already get up myself. The food is also very tasty. I don't even want to leave such a clinic somehow 🤭
I visited two doctors in this clinic. The atmosphere is pleasant, clean, the staff is polite. Mammologist Nurgul Zholdasbekovna saved me with lactostasis! Thank her very much. And we do not go to the pediatrician on PHC, but on a paid basis to Butakova. I really like the pediatrician, he looks for a long time, he will check all the armpits, he will look at everything, everything is on the case, without unnecessary appointments.
There is a dining room with fresh pastries.
I hope that soon doctors will not make notes for every hour.
otherwise, it turns out that someone has an appointment at 13:00 and there is a big queue in front of him. and a doctor consults a person by appointment at 11:30 a.m.
the room is bright and clean.
Otherwise, it's not bad to say
An excellent team of professionals, especially in the neurological children's department on the 2nd floor, headed by Sufiya Khalitovna Prokhorova, talked my child after logomassage and the cervical collar area. I recommend
Many thanks to Makpal Meyrkhanovna, we are going to perform surgery on the child by standing on the portal. So she always has clear answers to questions, actions without fuss, always friendly and welcoming. In general, they are attached to this clinic, but they regretted that they moved here.