I bought the bag on December 25, 24 at the Trio Vitebsk shopping center. I was really happy about the purchase. I've been wanting to buy a bag from this brand for a long time. On January 4, 25, I discovered a defect, due to poor skin stitching, the seam split and a hole formed.
I applied to the point of sale, where, unfortunately, an unprofessional specialist worked, who does not know how to work out marriage situations.
She talked rudely to me, did not offer to sit down, did not tell me about the solutions to the problem, buried herself in her PC and phone and was silent for a long time without explaining anything.
As a result, the money was returned, they did not offer an alternative for the product in stock, although I myself voiced this option. They tried to lecture me and sent me away with all the contents of the bag in my hands, without even putting a package in it.
It is a pity that the brand is losing customers due to the incompetence of an employee. After such a service, I do not plan to purchase any more products of this brand.
Lisa is a very pleasant consultant. he will always help, prompt, and pick up a handbag just for you!
Sometimes I go to see some new items, Elizabeth will always show them what's new and help them choose accessories.
An arrogant boorish woman works in the store.. He never says hello.. nothing can tell you.. He looks at me with contempt.. He sighs heavily.. to the question: "is there a bag in such a larger color?". She replied, "Well, a kilogram of potatoes obviously won't fit in this bag."".(( Bags are not cheap.. about 5000-15000 rubles.. and rudeness in the Belarusian store is like in the market in the 90s..(( 😡😡😡
Unconditional love, my bag is from Less, but after a year of operation, the corners have worn off, and very quickly.It's clear, specifically, I have a bag made of leatherette and I don't need to wait for a miracle.Does the company have a handbag restoration service?After all, this can also be an additional income for the company and the joy of the buyer from the resurrection of the damaged item.
The girl is not a friendly seller, probably the lack of price tags bothers her when each customer has to talk about prices, rather than advise them to buy something to their liking (((
The store is beautifully decorated, the bags are cute, they were bought, but the seller is sad. It stands with the view "why did you come here at all, how tired I am of you all" 🤪
I haven't seen this for a long time.
It makes sense for the management to review her sales bonus in order to interest the person at least))
All handbags are beautifully arranged in colors, different sizes and styles, lots of mirrors and light, convenient to choose. Polite sellers
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Level 7 Local Expert
January 31, 2024
I went to the store to buy a bag, I saw the right model on Instagram. As a result, the seller discouraged all desire to buy anything in this store. Not a foot in there anymore, maybe their bags are not bad, but the service is just terrible