Lexus, Astana Motors
66 reviews
June 28
An excellent car dealership, managers know their business, advise and answer all questions. Pleasant staff in the salon, excellent coffee. Convenient location, there is Parking for cars.
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1
October 24
Not adequate service, I am undergoing full-fledged maintenance in this center, there is an automatic transmission malfunction, which I stated to the dealer, which they said that the oil needs to be replaced, although according to the regulations you still need to drive 40 thousand km, I agreed to replace about 300,000, the situation has not changed, I turn again, they say you need to drive maybe it will pass, it took about 7 thousand after contacting km. These are the answers, today I have already specifically and strongly said that I will not pick up the car until there is a specific diagnosis and correction of problems, since the car is under warranty, now they say that in order to make a diagnosis, you still need to pay from 75,000 tenge
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March 11
Excellent salon, professional managers, smiling beautiful girls at the reception, excellent coffee. I would also like to thank the manager of the department of cars with mileage Abuseita - a professional in his field, competent, polite and just a wonderful person. I am very pleased with both the purchase and the salon!
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2
August 11
Hello! Your cars regularly block the sidewalks and bike path along Kabanbai Batyr Avenue. Please teach your customers and trawl drivers not to park or unload cars where they interfere with other residents
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May 22
Honestly, I haven't been to the salon, but it still looks good. A large selection of cars are sold there. Many Lexus models
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1
December 7, 2023
THEY SELL WITHOUT SCRAP COLLECTION!!!
My car is being held hostage at a car dealership!
A real review and my sad case.
We bought a new Lexus 600 in this salon. We paid the full amount for the car. We have signed a contract and all the necessary papers! I will attach a photo of the contract. We received an accounting invoice for the car. Now we can't register and pick up the car, it's been a week!!! They are fed with the word "tomorrow".
Reason: ATTENTION: the scrap fee for the car, for a new car, from the dealership at an official dealer has not been paid!!! They explain that they should not pay for it, but refer to the distributor and "Zhasyl Damu"! Along the way, the scrap collection begins to take a new turn of noise in Kazakhstan! Further, after this review, I will write to the public of social networks, to the dealer in the KZ and even to some deputies on the pages, as well as to the politician Sanzhar Bokaev, who loves this topic about SCRAP COLLECTION very much!
In the end, I have disappointment and a complete lack of joy in buying a car from this car dealership!
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May 9
Lexus is always Lexus. One of the best in the segment, one of the best qualified Lexus sales teams in the world.
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1
March 14
Good car dealership, staff 👍
I want to mention Batyrkhan's manager is a professional in his field!
Prosperity to your car dealership
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2
May 1
I signed up for Lexus Astana at Kabanbai batyr 37 on Thursday, April 25, 2024 to replace the stabilizer bushings. When communicating, I told my license plate number so that a Lexus Astana employee would identify my car, since it was previously serviced there and served with dignity earlier. An employee of the salon said that the work that I want to do on the car will cost 28,800 tenge. I agreed and signed up. I took time off from work on Thursday to carry out work in Lexus Astana and at 9:00 I approached a specialist with my stabilizer bushings. He informed me that at 9:00 in the morning I have an appointment for such and such work. To which I received the answer that replacing the stabilizer bushings requires additional more expensive work. I agreed to such an unpleasant surprise, because previously, when recording these additional expenses, they did not talk about them. Well, that's fine. After all, I planned and even took time off from work. But then the girl, an employee of the salon, reported that there was no master who could change the stabilizer bushings. I asked: and then why did they sign me up for these jobs?? In response, Lexus Astana employees shrugged their shoulders and remained silent. They did not apologize, did not offer another time for work. They did nothing to make amends. They are not sorry for the lost time of their clients. Therefore, if you have nothing to do, then sign up for the maintenance of your cars in Lexus Astana. They can come up with something there to turn you around so that you go to all 4 sides. I highly do not recommend this car dealership. Previously, he serviced two of his cars there. Not a foot now
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1
1
July 1, 2023
Продавцы крутейшие. Нужно сначала поискать продавца, потом уговорить чтоб он соизволил рассказать про машину. А потом он говорит вы губу не раскатывайте сроки поставки 1,5- 2 года, ценник на машине висит просто для ориентира. В наличии только б/у...
3
1
August 21
Nurdaulet menezer accompanied the purchase, thank you
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November 25, 2023
Ardak is handsome!
Everything is fast, accessible, professionally done.
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3
April 24, 2023
все идеально и все отлично прям. Мне понравился , особенно аура. Я почувствовал себя как будто миллионер😂
3
February 8
Polite staff, beautiful girls😊 service staff👍
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September 7
Great car dealership.
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April 2
A cool salon.Maksut is a good manager!
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3
January 10
Everything is very beautiful, great!!!
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2
April 2, 2023
Хороший сервис,достойное обслуживание,вежливый персонал.
3
July 19, 2022
Менеджер молодец, как и механики однако зав складом желает лучшего, элементарных вещей нет на складе пришлось ждать неделю, поставил бы 5 звезд но боюсь не будет честным.
3
April 6
Тазалык , тартип кишипеилдик жаксы
1
June 22, 2023
Вежливый персонал, качественный дорогой автосалон.
3
August 4, 2021
Приятная зона ожидания, очень услужливые ребята в сервисе. Ценник на услуги завышен, конечно, но делают все под ключ и избавляют от дополнительных хлопот. Ни разу не подводили со сроками.
3
October 13, 2023
Favorite salon ❤️ service at a height
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2
February 6
Competent consultants. Good service.
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1
July 29
The norm
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1
March 29
Excellent service
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2
April 6, 2021
Моя любимая марка авто! Считаю салон самым лучшим в городе Нур-Султан, персонал очень вежливый, машины премиального класса!
6
May 2, 2022
Спокойная, деловая атмосфера. Отзывчивый и компетентный персонал.
5
December 17, 2019
Хороший салон, бываю неоднократно...персонал внимательный, компетентный, доброжелательный...молодцы девушки на ресепшене...всегда пригласят мастера или менеджера,предложат чай, кофе,напитки...особо хочу отметить менеджеров Нурсултана,Мади,Абусеита....молодцы....высокий стандарт обслуживания!
3
August 6, 2023
Плохой сервис, за то кофе бесплатное
2
1
September 20, 2022
Отличный салон! Менеджер, Абусейт отличный работник 5+
3
August 18, 2019
Очень странно для уровня такой компании и бренда иметь менеджеров и подход к работе, который не клиентоориентирован. С отделом продаж не сталкивался, судить не могу, но сервис особенно менеджера (опять же не все) вызывают дикое недоумение. Особенно то, что они продолжают работать после явных конфликтов с клиентами. Хотелось бы чтобы такой бренд как Lexus имел и соответствующий сервис.
2
1
November 16, 2021
Цены космические, сервис посредственный. Цена - качество не соответствует вообще.
3
August 5, 2022
Очень приятное обслуживание, персонал молодцы!!!
3
December 20, 2022
Образцовый автоцентр
3
1
December 11, 2021
Вкусный кофе. Приветливый персонал
4
October 10, 2021
Супер шикарно. Скоро приеду за своим авто✌
4
September 18, 2023
Сервис !
January 12, 2023
Крутой сервис
June 9, 2023
Дорого
1
1
March 21, 2021
Хороший сервис, очень вежливый персонал
4
July 13, 2022
Отличный сервис!
4
November 29, 2019
Отличный сервис. Очень приятное обслуживание. Услужливый персонал.
4
March 12, 2021
Самые лучшие! Обслуживание на высшем уровне!
5
1
April 3, 2023
Супер 👍👍👍
3
June 11, 2019
Качественные запчасти, хорошее обслуживание, вежливый и компетентный персонал.
4
October 24, 2022
Красавчики
3
June 13, 2022
Хороший сервис
5
December 23, 2022
Все ок
4
December 21, 2021
Разочарован в техническом образовании сервис-консультантов
2