Škoda
363 reviews
September 9
With regard to Skoda, the service is friendly guys, ready to prompt and give recommendations. Bonus program with accumulation. A comfortable waiting area - 1.5-2 hours pass almost unnoticed. Thank you and wish you further success!
Sincerely, Andrew
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April 23
I am delighted with this dealership. I was in Minsk for the holidays and stopped by to spend TIME in my Skoda Octavia. One sentence can describe my emotions from visiting this center:Moscow dealers, learn from your Minsk colleagues. It took about 2 hours to carry out a complete diagnosis of the car (up to the adjustment of the fog lights). In Skoda, I changed my shoes for summer tires 2 weeks ago, sat for about 3 hours waiting. In 2 hours, the master consultant still managed to make an order for the elimination of those malfunctions that were identified. With an indication of all consumables and the standard of hours. Naturally, without any imposition. As a gift, a taxi within the Minsk Ring Road and a small chocolate bar for a child🤝 For money, it is 5 thousand cheaper than in Moscow. Master consultant Sergey Sakun. Thank you for this approach to your work and attitude towards customers. Now only to you🤝
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September 5
I have been visiting Feloct service for a long time, I am satisfied with the service, the quality of the work, there is all the necessary equipment to check the brakes, battery, air conditioner. By appointment, the car is picked up on time. All the work according to the regulations themselves specify what to do and when. There is something to do while work is going on, to see the novelties of the car park, drink hot drinks, draw for children. There used to be cameras, you could watch the work. Now, if you ask, you can go to the workshop. I recommend you to visit. The prices are market prices.
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October 24
I bought a jac js6 car here. When buying, a scratch was found on the end of the door handle. They tried to eliminate it on their own, but it didn't work out. The manager says, we conclude a contract, we will order a spare part, in a couple of months they will bring it for free. They will call you as soon as the spare part is delivered. We signed a contract, it takes 2 months, 6 months, no one calls. I call myself, no one knows anything, they check with the manager, as a result they say that there are some problems with supplies, they will bring them in a couple of months. I understand that no one ordered anything - I received the money and quietly forgot. As a result, 9 months pass from buying a car. I keep calling them, even though they promise to call me back themselves, but of course no one calls back. In one of these calls, they say they have brought it, come. I arrive, it turns out that the detail needs to be painted - class, no one could tell before. OK. They say we'll paint it in a couple of weeks, we'll call. Naturally, no one called. I call in 2 weeks - they say the part was ordered the wrong one, now they ordered the right one, it will be in 2 months. Of course, no one considered it necessary to say this. I'm calling in 2 months, I haven't arrived - we'll call you ourselves. Guess what? That's right, no one called. I called at the time they called. A month ago, I called and, miraculously, the part was delivered. I ask that detail? They say that, come and put it on. I'm asking already and they've painted it. Oh, let's clarify now, yes it is necessary to paint, we transfer everything to the painting, as soon as it is painted, we will call you. Can you guess? That's right, 3 weeks have passed, the part is 3 cm long, somehow long for painting. I'm calling myself, they're contacting the body builder. What does he say? Right! I don't know anything, no one has transmitted anything, I look at the computer in the warehouse there is no such detail, but I will clarify and call you back. It was yesterday. Almost six months have passed since the purchase of the car. Looks like I'm going to court.
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1
May 22
Good afternoon, in early March I became the proud owner of FAW BESTUNE T77. There are only positive emotions from the car, but upon closer examination of the contract, it turned out that the car was purchased without a discount (it's your own fault, you need to carefully read what you sign) . An antikor was made as a gift when I put the grid in the bumper, I found gaps on the front fenders, spars, I didn't get to the rear arches and doors yet to look, I hope everything is fine there. But the most unpleasant thing is the defect of the gearbox support, which I discovered by lifting the car on the lift. Arriving at the dealer on the eighth of March, the defect was recognized as a factory defect and promised to be replaced within three weeks. BUT IT'S ALREADY THE END OF MAY!!!! What kind of deadlines are these and such a detail should be in stock as a consumable. I'm afraid what will happen if something breaks, how long can I wait. An interesting fact is that I turned my Lada X-ray cross into a trade-in. The new owner found me to ask about the summer tires on alloy wheels that I gave away with the car. I see there are no original seat covers. Why, who needed it, an unpleasant aftertaste.
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2
1
August 25
A great place, the staff is good and understanding, they don't find fault and tell you everything in many ways, there is parking for customers in front of the building and there are always places!
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1
October 6
Cars from Chinese manufacturers Jac and Faw are on display. Working with clients at a decent level. Friendly managers and free coffee. A test drive is available. Managers are quite familiar with the information about the car you are looking at.
Of the cons, parking is difficult.
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July 24
I have been servicing cars in this service for almost five years and the service ends along the way. Just today I called five times and each time they promised from 9.30 that they would call me back and as of 19.35 they did not call me back. I think the attitude is not even rude. Felokt was not like that, but he obviously came out all over. Now when they say they will call you back within an hour, these are just words for beauty, the client means nothing to them and all the time that he was served by them, too.
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4
March 25
In general, I am satisfied with the work of the service, polite staff, specialists perform the work on time, if questions arise during the service, they always coordinate if additional work is required.
But still, colleagues at Prytytsky 60b provide taxis when you leave the car for repair and do not have to go by public transport.
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November 10
They try, mostly all are friendly and polite. There are practically no complaints about the work. The waiting area is comfortable
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March 11
I constantly serve pile cars here. The prices are reasonable, original spare parts are available, courteous staff. In the waiting area, during the repair, you can have a cup of coffee or tea, and even more than one
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August 9
We walked there for 20 minutes, choosing a car, not a single manager got up and came up to us. Probably, they are not poorly fed by managers, so they do not need to approach potential buyers. We wanted to buy a T77, but because of such employees we decided to go to another car dealership.
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January 24
Excellent service for those who value time and quality. Car service, car wash, comfortable waiting room with TV, coffee and wi-fi. There is a cafe on the second floor where you can have lunch. Children's corner, phone charging, internet access.
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3
1
June 20
Excellent and professional service. Clear and understandable answers to any questions. Thank you for your understanding, sincerely Mikhail.
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October 1
About the personal service. Yes, it's not cheap. But it's reliable. 5 years and no breakdowns). But I also had a Skoda and now. I don't know about the Chinese... Well let's hope that Skoda will return
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August 4
I really like the work of managers.
But THEY promised 3 hours and 3 times out of 4 they kept more than 6.
The radiator grille has not been changed for half a year, that is, it is not available. It's not burning for me. But it's weird.
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June 19
Excellent service. One of the best, if not the most, compared to others - various official representatives of other car brands
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January 20
I got into this service by insurance (Russian-built vw cars). It couldn't be worse. The car stood for three months. They did something "a teaspoon a week". It was not possible to get an adequate response from the staff about what was happening to the car. We drove by ourselves and watched. By the way, the words of the staff almost never coincided with reality. Upon receipt of the car, the master's review in words, what was done on the car, does not coincide with the ordered outfits (from the words: "everything is replaced", the situation is completely different on the order) After they took the car, we found flaws that they have no desire to eliminate. I eliminate myself and on Feloct - they won't drive me at gunpoint. Customer orientation, service, and the skills of the masters - they simply do not exist. The head of the department who drove our car - I got the impression that he did not go to work, but simply pointed his finger at the sky.
Now feloct sells Chinese cars, I'm even afraid to imagine what awaits the owner when contacting their service in case of warranty.
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3
1
September 30
I liked everything - maintenance, car repair, found the cause of the malfunction, although I had bypassed 3 service stations before that. Prices are almost the same everywhere now.
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June 20, 2022
Отличный фирменный сервис: хороший интерьер, вежливый персонал, качественное обслуживание (можно бесплатно выпить кофейку в зоне ожидания машины). Мастера-приемщики работают грамотно и быстро — никакой волокиты:)! Если Вы уезжаете, пока машина на сервисе, то Вам позвонят сразу, как только все будет сделано, или, в случае обнаружения доп. неисправностей, обсудят стоимость работ и Ваше согласие на это😉.
Стоимость услуг, как и у любого дилера, выше, чем обычной СТО, но удивляться нечему — каждый делает свой выбор☝🏻💯!
4
October 31, 2023
I have been using the services of the car center since 2020. Professional and high-quality work, without imposing too much. Everything is done within the agreed time frame. In addition to maintenance, I use tire fitting + tire storage on disks, very convenient.Promotions, bonuses. I expect to use the services of the car center in the future. I wish you success.
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4
November 25, 2023
Good afternoon. In 2023, the Skoda showroom turned into a presentation of fav and jac. Although felokt has updated the exhibition stand, but he has NOT lost his European grip on car service issues. My Octavia 2013 received a full diagnosis in 2.5 hours at the same time for a reasonable price. Of course, the repair of the "officers" turned out to be expensive, but Felokt still leaves only positive emotions due to its competence and well-tuned processes. Thank you. And good luck.
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2
July 27, 2023
Быстро и качественно. Лишнего не взяли с пенсионеров. Зря сомневались раньше. Больше денег заплатили в "шарайках". И ладно бы толк был. А нет. Приехали как в последнюю инстанцию. Не могли техосмотр пройти. И в итоге нашли причину за 40 минут. За 20 исправили. Всё проверили. Через день прошли техосмотр с оценкой "идеально". До этого 6 раз не могли пройти... И каждый раз платили, крутили, натраивали "частники". В итоге те запчасти, которые ставили частники, в центре были сняты за несоответсвие... Вот и думай. Однозначно поедем к ребятам на Куприянова, если что теперь. После ремонта второй месяц катаемся, о былой проблеме не вспоминаем.Спасибо!
1
1
February 16
In 4 years, the staff's polite and attentive attitude towards visitors has not changed for the worse. The specifications of the models were explained in detail and recorded at a convenient time for a test drive. They found it in the database by phone number when you were in the salon 4 years ago :-)
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4
October 4
I did body repairs for cash. They didn't do it badly, not on a solid 9. But! Service, feedback, it is impossible to achieve something. Only for this 2 stars
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1
December 2, 2023
An excellent car dealership, we bought a Skoda Rapid there back in the 19th year. Now we service the car there all the time. Everything is clear, to the point, quickly. We are happy with everything so far.
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1
December 8, 2023
I recommend that legal entities be careful with this service! Disgusting and boorish attitude towards customers. We have been servicing cars bought from them since 2020. Here on Friday, a check lit up in the car, I made an appointment for diagnostics on Saturday, and we were refused to return the car until Monday, because the car is returned to the legal entity only after 100% payment, and there is no way to pay because banks do not work on weekends... At the same time, the company has no debts to the service... Victor Mikhailovich!
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1
2
September 19, 2023
Уютный офис. Кофе/чай, зарядки для телефонов, кафе. Продуманная система лояльности/скидок. Хороший сервис, монитор на котором можно наблюдать за ремонтов авто
June 7, 2022
Прекрасный сервис и обслуживание, приветливые девочки на ресепшене, чай и кофе бесплатный.
Толковый персонал, все вопросы решают быстро и без вопросов, посоветуют как лучше и надёжнее поменять.
На пятилетней машине по гарантии по лакокрасочном у покрытию, поменяли крышку капота багажника, потому что ржавчина была глубокой, при этом все работы и материалы бесплатно.
3
April 8, 2023
Всегда безупречное обслуживание. Вежливый персонал. Все подробно разъясняют перед ремонтом или ТО. На выбор есть оригинальные и неоригинальные запчасти и расходники. Комфортная зона ожидания с бесплатным кофе).
4
January 28
A decent official Skoda car service. Professional approach, attentive attitude to the client. Work by appointment. Everything is clear.
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3
September 22
The official dealer, the service for Skoda cars is good, but the prices bite
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October 20
Everything is simple, accessible, the manager is very attentive, competent
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1
June 3
They have been servicing their cars here for more than 10 years. Always high quality.
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February 16, 2023
Обслуживание в автосервисе отличное, персонал вежливый и внимательный качество работы меня всегда устраивает,очень качественно моют машину и убирают салон . Во время ожидания автомобиля, можно выпить чашечку кофе.
3
March 26, 2023
Великолепный центр. Обслуживаю своего медведя только здесь. Сотрудники всегда компетентно и вежливо доносят информацию. Работы качественные и в срок. Браво. В наше не самое простое время команда держит уровень!
4
December 15, 2022
Все понравилось, ребята молодцы. Договаривался из Москвы о ТО-2. Все расписали подробно, какие цены и работы будут производить. Все работы сделали качественно, дали необходимые рекомендации. В сервисе есть кафе и клиентская зона. Кстате, авто помыли до и после всех работ. Принимают карты МИР.
4
August 2, 2023
Отличный сервис!!!
Всегда приятно обращаться в данную организацию! Вы молодцы!! Так держать!
Спасибо, что вы есть 👍
Буду рекомендовать пользоваться вашими услугами!
3
June 17
A very nice salon. The consultants are client-oriented. Cars 🔥
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August 20, 2023
Николай, консультант по авто с пробегом, грамотно и терпеливо все рассказал и показал, ответил на все вопросы.
Очень хорошие впечатления.
Рекомендую
May 29, 2023
Обслуживание мне понравилось без важности, с уважением, выслушают и делают то что вы просите ничего мне не навязывали если я что то и пропускал по регламенту ТО, качество работы хорошее, вежливый персонал, во время ожидания можно удобно расположиться почитать журналы, смотреть телевизор и выпить чашку другую кофе, кстати бесплатно и после обслуживания всегда положат влажные салфетки или ручку, водичку с собой, мелочи но они приятные.
4
1
June 12
Excellent interior, only the steps at the entrance b .., be careful!
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January 13, 2023
Многие годы обслуживаюсь Только на
Куприянова , 2а.
Да , Здесь дороже чем в нефирменных СТО,
Но ..., с оперативностью и качеством
выполнения работ Ни одно СТО
сравниться не смогут.
Никогда.!!!
Большое Спасибо руководству
за приветливость , оперативность
и тщательность в подборе персонала.!
С Новым 2023 годом.!
С дальнейшим ростом
Востребовательности Ваших Услуг.!!!
4
2
March 17, 2023
Бывал не один раз. Аккуратно, четко, понятно, доброжелательное отношение к клиенту. Качественное проведение работ и достаточно адекватные цены. Очень вкусный кофе.
4
January 1
Efficiency. The attentiveness of sales managers. The test drive on the day of the appeal, you can say, at the same hour. A quick assessment of the trade in. Adequate bargaining is possible. Ease in paperwork and transactions.
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3
March 9, 2023
На данный момент это лучший официальный сервисный центр в Минске. Мнение сугубо субъективное, но мне есть с чем сравнить (до этого имел дело с OpeL, VW, Nissan и Geely). Вся команда супер клиентоориентированная. Отличная консультация и помощь при покупке + высокий уровень сервиса при обслуживании. За два года ни одного нарекания по гарантийке (тянут все обязательства даже в это не простое время). Огонь !
4
April 12
I really liked it, polite staff, free coffee and tea, beautiful inside...
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3
February 28
Excellent service, friendly staff, true, only Chinese cars are sold, but what can you do, it's such a time......
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3
August 29, 2022
Все замечательно. Покупал тут свой первый автомобиль, и постоянного его здесь обслуживаю. Всегда все очень удобно, клиентоориентрировано, всегда все покажут и подскажут. Качество работы персонала вне всяких похвал.
4
September 6
A warranty car with a malfunction was brought, they said to wait at least an hour and a half.
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