One plus is that it is relatively cheap, and so to deliver at least a small parcel, even the 4th wheel, it will take you at least 40 minutes, at least!
Well, the integrity is apparently being tested for survivability, the box completely wrapped in several layers of tape arrived torn as a result! It's like you have to hate your job to do it like that!
We liked everything very much. Everything
is professional. The girls are friendly. We made the delivery quickly. Special thanks for working on Saturdays. And the prices are the most attractive.
We got only good impressions.
A railing crate was made from a 25 mm board without permission, and delivery from Tomsk to Almaty turned out to be twice as expensive as the initial amount. There was no notification that the parcel had arrived, I tracked it myself when it would arrive. The package took 14 days.
As always, full game with delivery in the city. Already on the third parcel, the robot calls and informs that the cargo has arrived. He asks if delivery is needed, I say yes and... Two dash four days later, real people call me and ask me to pick up the order on my own. I drive across the city, pick it up, and they tell me "paid storage, pay extra." In general, I am in complete shock!!!
I don't see any disadvantages yet) Girls are gold, delivery is no problem..fast, inexpensive..It would also be better to expand the geography, and in general it will be super
Well, this company is as always in its repertoire.
But I am satisfied with the price ratio and ...
I cannot say that I am ready to recommend ..
BUT I will not dissuade either
Broken spare parts, they take money for non-existent services, they paid for the crate-they received a broken product without it. The TC staff said that the goods arrived without a crate. They made up a claim for the TC, sent it, but did not even receive an answer as to why the crate was missing. What else can I say,
Of the estimated 7 days, the cargo arrived on the 13th day. The price is excellent, the cargo is intact. The location is convenient. The staff is helpful. I recommend.
I have been using this transport system for five years. I often move and bring with me (a PC) assembled with all the peripherals. I sent it both in Russia and abroad (several times), often the deadlines do not correspond to what the track number shows, but it also happens that the cargo arrives earlier, in this regard, the balance is maintained. The exact amount of the shipment is always known in advance and does not change along the way. I am pleased with the large selection of packaging for any purpose, but in Kazakhstan it is almost impossible to achieve normal communication and ask to pick up the cargo from the address, I always bring it myself. Despite all this, I give credit for the safety and integrity of things. Dishes, a monitor, a video card, glass shelves from the cabinet – everything always came intact and untouched, despite the fact that things are checked and printed at the border. I definitely recommend it
I have been working with this company for more than one year. But this year, I don't know what the reason is, but the service has become terrible. then the documents will be forgotten, then the driver wants to deliver after 18-00, although the working day is before 18-00. And the worst thing is, even from Director Yuri, you will never hear words of apology, only excuses that they are all people. The question is, are we, the customers, not people???
It's a kind of institution. More than once, the entire cargo has not been delivered without losses. Then one or two boxes will be lost from the cargo and then they look for months))) it is always true that they find it, but what is the point of getting a cargo that should reach in 10 days after 1.5 months.
Cool TC. Yes, there are moments with delay and other cargo, but this is rare. Considering that goods travel through land transport, and at the borders the most**
The office is well-equipped, the staff are polite and competent!
I ordered it twice with palletizing the cargo, they took the money - they did not provide the service. The goods arrive in Tula scattered all over the truck. The first time I thought okay, it doesn't happen to anyone, maybe they forgot. But the second time, it is beyond any doubt done specifically to launder some money. As a result, the product is broken, broken in places. "Compensation? No, you haven't heard."
Conclusion: the employees of "KIT" in Almaty do NOT work in good faith and spoil the image of the whole company! Think about it, owners. Customers are leaving you.
Parcels were sent from Moscow to Almaty twice through them. Everything came in one piece.
There's only one thing I didn't like. Once I checked the status of my order on the website. It was written that he was on his way. A specific day and time when he would arrive in Almaty was also indicated. When this specified day came, I went back to the site and checked the order status. This day was no longer indicated there, but it was written that the expected date of arrival of the cargo was such and such.
When ordering delivery from them, always count on a delay. It is extremely rare that they are delivered on time. It's very annoying. Specify the correct deadlines right away so as not to spoil people's plans!!!!
No one knows about the work schedule of this beautiful office. Employees decide for themselves that they have a day off, without deeming it necessary to notify the call center.
In general, a terrible company, sooooooo long the cargo was delivered to the delivery city (instead of the promised 5-7 days, more than a month), and then another part of the cargo could not be found in the warehouse for 3 weeks!
Great company, I've been working with them for a long time!
In my opinion, one of the few logistics companies that provides adequate prices and real terms for delivery from Russia
Just a good transport company if you need to send cargo from/to Russia and the CIS. Low prices, otherwise everything is very sloppy. A dirty office, a dirty warehouse, a minimum of automation, mechanization is completely absent. They "pull" only at the expense of people. It is clear that the team is friendly, the people are friendly, attentive and hardworking.
The director is either fucked up, or the Russian head office does not allow him to develop the office. Or you could do it like in Amazon...
It's not clear what kind of office it is. There are no contracts, there are no direct phones. If there is still a warehouse in Almaty (again without direct contacts), then in other cities "We will arrive, pick up - we will issue an invoice." Apparently, you also need to pay
the courier right away, I didn't even ask anymore. And it's interesting, then upon receipt, if any questions arise, where to look for your 5 boxes with cargo and that courier. "To Grandpa's village."...And there are no guarantees. I didn't even get in touch, although the price was announced tempting.
Excellent prices and quality of service! Receiving goods quickly and accurately. The receiving guys will help with the packaging and tell you how best to send the cargo so that it arrives safely. The girls in the office make out very quickly. There is an electronic queue for coupons in the office! In general, everything is on the level, I highly recommend it!!
It is profitable to send parcels to Russia, both small and huge. Thanks!
There is a minus, it takes a very long time to accept the goods, then I wait a long time in the office when I fill out everything on the sheet and give the receipt. In general, we need to accelerate)
The terrible company sent the bag on September 4. Today, on October 8, it is not there, the operators are throwing up their hands. I will file a lawsuit.
Good company. They messed up the tariffs a bit and set the price several times higher. It was not possible to solve it through support in the Russian Federation, everything was solved on the spot in Almaty in five minutes. Competent, friendly staff.
A good, convenient company for the transportation of small-sized goods, perhaps there is a large size, I do not know. There is a container if you need to transport things, for example, adequate prices.
I can't say anything about the service, but if it is the same as when I first contacted by phone, then it can be considered the worst among all TK, because even from the 15th time I could not get through to the operator to calculate the cost of sending and even hopes that they would call me back, as promised, also evaporated
How many times have they already moved?
If you receive the cargo to a legal entity, then this is how it happens:
You run into the territory and pay 200 tenge from the car. But if your voice is set correctly and you know more than 30 swear words, then you don't have to pay.
You make out the receipt at their office, which is at the back of the building. You can only pay for the delivery in cash. Perhaps you can still use a map, this is not accurate. But what is for sure is that translation and QR are not allowed.
Next, go around the entire building again, and submit documents to the storekeeper from the front side. He slowly starts looking for your cargo.
If you know 40 swear words, then he searches quickly. Don't forget about the voice either.
You receive the cargo on a roll. No one will help you put it in the back of your car.
Pallets cannot be taken away.
But if you own 50 swear words and money, then you can.
Don't forget about the voice.
Thank you. For the sign on the building indicating the driveways. There is a lack of some kind of slide for lowering boxes to the entrance of passenger cars. Otherwise, dragging up the stairs is very dangerous and not convenient.
I have never met a worse company, they just mock me. No one is working. All processes are lame, call center operators say we are not sitting in which city, other operators say we are sitting in Almaty. they do not have hands, a responsible person for the goods, for the processes, the founder of the company, please note that your call center operators are worthless if they cannot call the courier who has been tinkering with our goods for 2 days, the goods are worth 1ml tenge, and we cannot pick them up ourselves, and the courier does not He's calling, even though they promised. Where is our product??? there are just no words how they work, I have been calling them since 22.03 every day 100 times and there is no answer, no solution to the question, it's just terrible...