Maps • Minsk • Dry cleaning

Химчистка №1

Rating 3.9
Closed until 10:00
Minsk, Zhukowskaga Street, 10к1 • этаж 1

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Minsk, Zhukowskaga Street, 10к1этаж 1
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+375 17 374-51-15
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Dry-cleaners:textile, soft toys, pillows and featherbeds, leather and suede, carpets
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Rating 3.9
18 ratings
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11 reviews

С
Level 2 Local Expert
October 24
There are NO advantages, from the word at all. We took the feather pillows to the dry cleaners. When they were taken away, the pillows had a persistent smell of chemicals and it was impossible to use them! They put it in the room to get rid of the smell. I had to wait a very long time. 09/7/2024 we took the pillows to the dry cleaners and only on 10/24/2024 the smell more or less disappeared and decided that we could try to use it. When I put on a new pillowcase, dust flew, A LOT OF DUST! On the same day, I went to the dry cleaners with these pillows. As soon as I began to explain the situation, the employee began to talk to me in a raised tone that quickly turned into a scream, she did not let me say a word! She commented on the chemical smell: "It is not known where these pillows were, maybe you peed and pooped on them." While they were shouting at me, I took out a large sheet of A3 paper and took out some feathers on it to show the sand that was there, so that the person would understand that it was not all made up. I put away the pens, paper and sand afterwards. Apart from the screams and the inadequate reaction, there was nothing else. Seriously? Someone thinks that you can pay 82 rubles for the dry cleaning of 3 pillows to pee, poop and not all what to do?! We gave them to the dry cleaners to use later! And not to run around Minsk with them and listen to nasty things! Not only was the money wasted, but we also received sand as a "bonus"! They yelled at me and threatened to call the police! We did not know that only within a month it is possible to make claims to quality. Yes, we could not even think that there could be such an outrage! They were just waiting for the chemical smell to wear off, and there was a huge "surprise" waiting inside. Judging by the way the employee of this dry cleaner reacted to the pillows, it is not the first time she has encountered such a situation. I only ripped open one pillow. Of the other two, if you slap on them, dust also flies. I didn't cut them open on purpose, but it's probably the same as in the first pillow.
See original · Русский
O
Level 3 Local Expert
November 9, 2023
There are no pros!!! Cons: there was a stain from some detergent, probably. The director spoke incorrectly and added fuel to the fire instead of resolving the situation! I do not recommend this dry cleaning to visit!
See original · Русский
Level 3 Local Expert
October 4, 2022
Некомпетентность сотрудников принимающих и отдающих заказы однозначна. При обработке изделия допустили деформацию ткани и вместо того чтобы принести извинения, обвинили меня в том, что это сделала я. На мое письмо в книге жалоб и предложений прислали письменный ответ все с теми же обвинениями в мой адрес, указав, что изделие я должна была оставить, а не забирать. В таком случае, инструктируйте своих сотрудников для подобных ситуаций, чтобы они сообщали об этом, вместо того чтобы говорить «ну это же вы сами сделали» В данном случае возмущает уже не деформация изделия, а отношение к клиенту.
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