Everything is at the highest level, as always in the KFS. The hall is clean, the toilet is also tidy. The staff is positive. Well done
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Павел Городецкий
Level 10 Local Expert
January 20, 2022
I have visited this fast food restaurant twice, the impression is only negative.
The first time I snapped in the morning, I had to pass 15 minutes so as not to freeze outside. There is no one in the queue, I made an order: coffee, a sweet pie. I waited 5 minutes, and the scoreboard showed that the order was ready. I go to the pick-up point, and instead of ordering, they tell me that I have to wait another 5-6 minutes, because the pies are over. As a result, I canceled the entire order and left.
A day later, similar circumstances developed again, only this time in the spring. I went to this restaurant again: there is no one in the queue at the checkout, but three people are bored waiting for the order to be completed.
I realized that nothing changes regardless of the shift, turned around and went to the McDonald's opposite, where within 5 minutes after payment, like all normal people, I received my order ...
Comments are unnecessary!
09/27/2021 visited this institution:
Positive:
+Delicious chicken
+Quick delivery
Minuses:
-Staff constantly shouting at each other
-1 of the 2 ordering devices does not work
- The cashier just ignores talking to other staff
The food is delicious, the service is excellent, the coupons are excellent. Yes, there are places where there are no comfortable seats, but this is not so important for fast food restarts
I was in it for the second time and the work of your employees is outraged for the second time. For the first time, he referred to inexperience, to the human factor, and remained silent. But today I became convinced that unprofessionalism, non-compliance with service standards and slowness are the hallmark of this institution.
On January 18, at 14.35, I decided to come to you before the trip and order food for the road, I had half an hour before departure. I chose a complex from the menu and asked to place an order. The girl at the checkout with a haughty look slowly searched for something in the monitor for a long time, as a result, without saying a word, she went for help. A guy came, without apologies or explanation, continue the previous actions, as I later found out, there was no button on the scoreboard and he just began to serve the girl standing behind me. I stood waiting, no one told me how long to wait, time was already running out. As a result, I had to go to a McDonald's that was nearby and where I was well served. It seems that you absolutely do not care about the guests of your establishment and the work of your employees. I will not go to this institution anymore and will not recommend it to others. "Thank you" for the poor service!!!
At the entrance to this restaurant there is a sign saying that the mask mode is in effect, BUT at the same time the employees themselves without masks, and also collected my order with their BARE HANDS (without gloves), where is the Ministry of Health looking? The impression is terrible, the potatoes were immediately thrown away, since a couple of potatoes fell out on a tray with us, and the employee took them and put them back in the package!
If there was an opportunity to put a score of "0", I would gladly use it!
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Show business's response
Валера Валеркин
Level 13 Local Expert
January 4, 2023
We ate sandwiches there with my wife. The special charm of this place was betrayed by the abundance of crumbs and dandruff on the tables. I understand that this is a station catering, but for unsanitary conditions they can ask from the "manager". At the same time, they can ask outside the territory of this institution.
Okay, let's skip these pretentious speeches. We didn't get hurt, and thanks for that!
The order was assembled incorrectly, one position was not placed, the second one was incorrectly placed in terms of quantity. The bytes were not fried, the potatoes, as if they were yesterday's, do not crunch and there is little of it in the basket, the draft beer is warm.
13.02. 2021 at 18.37 I made an order for takeaway, there was only a twister in the order. The cashier specified with bacon or cheese. I chose cheese. I asked the cashier to give it to me as soon as possible, because I was in a hurry to catch the bus. The girl promised that the order would be ready within 3 minutes.
As a result, they gave me my ash twister after 7 minutes, instead of the promised 3x.
I missed the bus, but that's half the trouble. When I arrived home, I found that there was no cheese in it!!!! Guys, well, this is some kind of mockery.
I am very disappointed.
We introduced a promotion for the basket, but we forgot to make the legs ourselves, so we need to wait 30 minutes. Zero responsibility. There is also a fast food restaurant.
Fast service. Delicious food. Pleasant atmosphere. Polite staff.
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Марта О.
Level 11 Local Expert
January 30, 2023
We ordered food 'on the spot ' , packed it with us at the checkout. Even after they indicated that we were in place, they reluctantly put the packed bag on the tray))
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Show business's response
Oleg
Level 22 Local Expert
September 6, 2019
I really liked it, it was light, clean, and fresh. There are two entrances to the hall, the hall itself is like a pencil case, but there are a lot of places, there are two self-service terminals, there is a high chair.
Minuses:
- there is a screen with order numbers only near the cash registers, in other places they run ads;
- toilet with a combination lock;
- dirt on the bottom frame of the windows, i.e. where the frame meets the floor.
I made a takeaway order twice, the first time they didn't give me a cocktail, I had to go back + we punched two long cheese that we didn't order..the second time they didn't put one burger in the order, they noticed it in time, but when they arrived home they found two legs in the package instead of three...maybe the little things, but the general opinion fits together from the little things....
You have two chairs: a kfs with money and bags, a kfs with Chinese and schoolchildren with a bbl column with a background, you choose it yourself, but where are you taking your friend?