I really love the KFS restaurant chain, but this particular place has deteriorated very much. Orders are given away somehow, it is in the order of things, the waiting time for the order to be ready, with the floor empty, starts from 30 minutes, although the order is not large. It's dirty, the tables are not cleaned...It's a pity that this place has become like this
Our order was prepared for more than 20 minutes
There are a lot of orders in the queue, one person does the assembly, sometimes the second one came out
There was a time when none of the workers carried out the assembly , everyone just walked from side to side
Very disappointed
The last 2 times have been a complete disappointment. We took schefburgers with a drink with our husband on coupons. The meat was cold for the first time. Well okay. You never know... A little warm the second time. Something went wrong with KFC... Sorry
It's a great place. What's wrong with everyone? Cheaply. There are coupons. There are discounts. I don't even want to take secret coupons in this application. Yes, they can't always report something. So what? Are they not human? Kamon. The most delicious chicken is right here.
05/28/24 ordered a basket of 26 spicy wings and two sauces (chili, cheese)as a result, the kiosk chewed the receipt, it's not scary, the order was given, two cheese sauces came home, it seemed that the wings were smaller than usual, as it turned out 22 pieces (order 573), it turns out you need to check the contents on the spot and recalculate? The number does not answer the call
A typical order at kfc in serebryanka is when your food is ready, but it's on the shelf for another ten minutes because there's no one to pack it. they don't cook very well either, it tastes better in other KFS
They gave this place a lot of chances, but all to no avail
Constantly there are not fresh burgers, then empty ones like this time, but the request to change brought similar ones
We order in other establishments of the network - everything is fine
But it is here that it is disgusting!!!
French fries were not included in the order, I had to return from the parking lot, the potatoes were not fresh. After leaving, they found that there were no ice cream spoons, and as a result they drank a cocktail. The child is upset...
We ordered a combo coupon. The food is barely warm, tasteless and dry. The potatoes are not salty, they are also cold. It's dirty. The slots are not cleaned, nor are the seats. Of the advantages, they brought it quickly
A disgusting place to visit on a weekday evening, just awful!!!
04/11/2023 having made an order through the kiosk at 20:40, having ordered 2 to 8 wings, a small portion of bytesev and the original Sanders called my room after 5 minutes, they said "there were not enough wing blanks, will you wait 15 minutes?"
Of course I will, and went to wait in the hall, while the rest of the order was already standing and Getting cold! After 20 minutes, I went to the delivery table and the staff had just begun to collect the remaining 2 wings, first collecting box 8 and then shifting from one box to another, they did not respond to the comments that more than 20 minutes had passed, while the employee issuing the goods was hiding around the corner, and a completely different person who was not privy to the service had to be served to the end. the problem with the order.
Therefore, the result of the hike was a time spent of 30 minutes, which is unacceptable for fast food!
Next time, I'll just walk by and not look in their direction!
I made an order through the cashier, the service itself, the money was drunk, but the order did not go through, at the cashier they told me that the money would return within a few minutes, several hours had passed, and the money had not come
The food is standard, the staff is good, but how many screaming, annoying teenagers, it is not possible to be in the evening, and because of the children there are still no free places, because they need to play on the phone without ordering anything (((
It sucks. I was waiting for a friend, yes, I sat for 40 minutes, I quickly got free. There were plenty of places, but a guard or someone from the administration came out and told them to either place an order or leave the room. I'm not going to make an order in advance, because what was I doing?) Since when is it forbidden to sit in public places, if I am not a homeless person and not a criminal, I do not sleep on the table and do not interfere with others, then what is the problem? a friend came in 5 minutes, but we won't go back there anymore) Have a nice day.
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Show business's response
В
Вл Сав
Level 17 Local Expert
July 19, 2024
As always, it's fast and tasty, but the information that the network is trying to convey to customers is so confusing and logically not available on the website and on the self-service order board, in order to find it, you need to review a bunch of everything that you don't need at all.Annoy
Limited service, when a large order is not in the packages, they do not respond to complaints, they say you need to review the entire order on the spot
The terrible behavior of members of the administration, especially there are claims against the guard Eugene. If you want you and your friends to be kicked out of the establishment just for waiting "very long" for an order, for allowing yourself to laugh, then come here. Boorish attitude towards visitors, especially towards women.
Now they have begun to displace schoolchildren hanging out just like that , it has become much more convenient and quieter .Little thick-set man, THANK you so much for this!
Expectation Is Reality.
I do not advise you to take it for such money. Disappointed.
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It's not the first time this has happened. We will not visit the institution anymore.
7 rubles burger does not justify itself.
I do not recommend visiting.
It's a good place, conveniently located, when I'm driving along the 2nd ring in the Serebryanka area, it's hard not to stop by.
The guys are not always neat and the buns are a lottery from time to time, but in general they are strong 4+
This is some kind of horror! What happened to the CFS?? Potatoes are still fine, but there have never been such burners before. The burgers are terrible, the meat is salty, although, as far as I know, the KFS are proud of their secret marinade. The sauce in it is like a hamster, so I had to add my own so that it would not be so dry. In short, I do not advise you to go there, it's better to look at their neighbors in the BC
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злата сегень
Level 3 Local Expert
February 11
A good restaurant, everything is delicious and fast. I will come again!
Rude attitude towards customers. Kicking people out when they are waiting for an order while having a receipt is considered the norm. Also, the caustic comments of the guard Eugene will definitely spoil the mood. And when your bag remains on the floor, because the guard decided to rearrange the chair with things, the impressions exceed any expectations
The place is just awful. I visited several times and always had a long wait. The order was confused several times. I asked for a basket of meat so that at least there would be no wings, I don't eat that. As a result, I was punched just such a basket🙄🙄🙄 I was trying to resolve the situation with the cashier guy, some girl was interfering in the conversation all the time. On the last visit, the cashier just almost sent, he stood with such a dissatisfied face, it seemed to me a little more and he would spit at me. I hope that life will not bring me back to this institution.
The worst KFS I've ever been to. There are no ice cream spoons on a regular basis, you have to eat ice cream with a fork. The service staff constantly makes mistakes when placing an order, self-ordering devices are regularly broken
On December 31, I ordered potatoes and two burgers through the terminal, the wait was 30 minutes. 30 minutes, really? With an empty hall. After standing for 20 minutes, she began to nervously ask how long to wait? We promised 5 minutes, okay, I call a taxi and eventually pay for a simple one and get free coffee. My rating is one star just for the establishment and the second for the guy who offered coffee as an apology, I'm sorry, I don't know what your name was, but you're good. In general, this institution has deteriorated very much, specifically in HIPPO on Rokossovsky. Therefore, if your competitors on the right had been open at that moment, then I would not have hesitated to immediately choose them. Because this is not the first time I have encountered such an expectation there, and before I just closed my eyes, now I got bombed and wrote.
He sat quietly in an almost empty restaurant and did not touch anyone. About half an hour later, a guard came up and asked to place an order or leave. Thanks, I won't be back. (I began to understand why the neighboring BC was full of people at the same time)
I made an order through the kiosk, but he did not issue a receipt, after talking with the shift manager, the issue was resolved, not quickly, but still. Thank you for the reverent attitude towards your customers. I am satisfied with the service, everyone was polite and pleasant to communicate with. I'll come back again.
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Сергей
Level 5 Local Expert
February 26
It's a disgusting place
I regularly go in for a snack and almost every time I kick out the violent teenagers who are standing there on their ears
There is no security in the cafe
I didn't get any reaction on Google Maps, so I'll leave my story on Yandex as well.Maps.
Nothing foreshadowed trouble. There was a queue of only 2-3 orders in front of us. We waited 20 minutes because the courier came and everyone switched to him. During this time, my food has lain down and cooled down.
And the second question, please tell me, at what point did you start selling cheeseburgers without cheese? The product does not match the photo, that's one thing. But why is there no cheese in a cheeseburger for N rubles, only cheese sauce. How can you screw it up like that??