Visit to the department on Pushkin Street (Atyrau) _03.12.2024.
I ask you to take action against the employee at the reception, Ayman Zhalmagambetova. When asked how to get to the subscriber department, she answers rudely, nervous. "Happy olai soyleysyz? Surakka durystap zhauap beriniz" dep aitsam, "Ozine karap al" dep aytady...what does it mean? That's not all..."bar ket, kaida barsan, sonda bar dep.".. and these are some of your employees (Ayman), the first person to whom the visitors of the department address. I ask you to investigate and take appropriate measures. There are no complaints about the service in the subscriber department. The specialists explained the cause of the problem in great detail and politely and accepted an application for its elimination.
The operator served quickly and competently, but in order to get to him, you need to stand in line to get a ticket, and also wait in line for an appointment with the operator, there is no efficiency, there is no coordinated work on receiving customers
On 10/21/2024, we came to the service center to refuse services in connection with the move, at 9.30 there were no people, which pleased us, we were quickly served.