Капиталбанк
204 reviews
February 26, 2023
They helped me open an international bank account.
1
2
July 29
I got a card here. Long queues, but I was glad that after 17.00 no one was kicked out into the street, but worked for another hour "until the last customer". The staff is not particularly friendly, everything needs to be pulled out with ticks, but they will tell you what you need. You must have a printed registration and PINFL
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November 9
Fast and easy service, money is sent very pleasantly and they speak Russian without problems. We are very pleasantly surprised. Thanks for the service.
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December 18
The bank is like a bank, everything is like everywhere else. The electronic queue, the wait is short. Russian Russian is spoken by everyone, even the coupons of the electronic queue are voiced in Russian, do not miss it. The staff is polite, everything is explained.
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March 16
A modern, affordable and I believe reliable bank in our city. Special thanks to the bank's employees for their professionalism, for their sensitive and friendly attitude towards the bank's customers. I wish the staff of the bank successful development and to be among the leaders of the financial business of Uzbekistan!
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February 17
hello everyone. Many thanks to the bank's staff. Their service is excellent. Special thanks to Marina Popova. She's doing a great job. Let there be more such employees. I highly recommend it.
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3
August 25
A good bank, but the service is a little laggy sometimes I can't send money to Russian cards and sometimes there are problems with visa and master cards, well, we need to fix everything
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August 24
An excellent bank, we made a personalized card in an hour. The only drawback is queues, but I think they are formed due to the fact that the population chooses this bank because it is decent.
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July 26
I came in the morning to apply for a visa and a regular card, waited literally 4 hours for their website to work and eventually went home with nothing, the service is not very, as it seems to me, even very rude
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1
September 12
The most expensive thing in the office was the sign and the exterior. There was dirt and stuffiness inside, and even the computers' electricity was cut off.
There is a place to grow and move.
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February 22
I am satisfied with the service, I give an honest five. As a non-resident, I received both Visa and Mastercard cards on the same day, they promised even an hour later, but I returned for them a little later. I submitted the registration electronically, the manager forwarded it to himself and printed it out, thanks to him. There were no queues, except to pay the toll at the ticket office. Thank you for the service, I wish the Kapitalbank branch prosperity!
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August 28
The bank is good, the service is fast, there are a lot of people in the head office, but the bank is better than other banks, I advise everyone to contact the waiting room there is air conditioning in the summer heat, but the bank is cool, everything is comfortable
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December 18
The bank is very well built on a higher level and the staff is very friendly
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November 14, 2023
God, what a pandemonium there is. The first time they called on the ticket from the terminal, in subsequent visits they stood in the crowd, they simply did not have time to call on the ticket. A very complex card activation system, they don't really explain (well, it doesn't come right away))). It is difficult to use cards remotely in online operations. We did not succeed, the tc changed the phone number, but it did not change in the system, although they contacted us personally to make edits.
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1
May 26
One of the most convenient banks in Uzbekistan, the application is super convenient. The only disadvantage is that there is no parking. And so you can take a queue in the application and quickly complete your business.
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April 8
I recommend a very good place to everyone, the staff is very good, the service is very good, everything is gorgeous
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June 7
Both times that I was there, they quickly accepted and resolved all the issues that I went to them with. The only negative thing that spoiled the impression was the long queues at the checkout.
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November 5, 2023
The staff is polite and tries, but there are a lot of people and not always logically organized processes (for example, you can put money on a narrow card only through the cash register, and then you have to carry a receipt to the accountant). There are also delays with the release of non-resident narrow cards.
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June 23, 2023
It is convenient, fast enough and professional, if only... The employees at the card issuance would not miss and would not serve "their own", without waiting in line. The queues are already not small, and then they also let the thieves through... At the checkout on the second floor, the same scheme. There is already 1 person per hour passing there... Thugs make all procedures extremely difficult. It would seem that the 21st century....
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3
1
October 6, 2023
Disgusting! Monstrous unprofessionalism, attitude towards citizens! The queues are monstrous! To deposit euros and dollars: for their purchase and deposit, I spent from 12-20 to 16-20, no kidding, 4 (four!) an hour! If it weren't for the hopeless situation with the Russian passport, there wouldn't be a leg there. Citizens, you do not respect yourself or others! Stealing your own and someone else's time! Private banks, but they treat customers like pigs
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1
September 27
The bank 's customer service is disgusting .. they deceive people , but in fact there is nothing there .. Don't get fooled
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1
July 25, 2023
The service is good. The guys suggested what is needed to issue a card to foreigners.
The system is certainly not quite modern yet, but they are trying)
So we were quite satisfied
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September 23, 2023
Excellent staff in the plastic card department.
There are very competent employees in the department for entrepreneurs, they explain everything step by step how and where it is better to do it
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June 8, 2023
The service is at the level, the waiting time is optimal and not stressful at all, everything is quick, if the ATMs at the entrance were still working, it would be wonderful at all, otherwise you can top up at the ATM, they say at the entrance they do not work, take the ticket to the cashier, and at the cashier to the operator for the direction and it turned out a full circle. Well, it's fun, the main thing is not to be offended.
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1
September 12
A good bank was my favorite, but it's hard for him to compete with new banks
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August 17, 2023
The cards were quickly made. We made it in an hour!
All documents are required (local SIM card, registration, passport and PINFL)
The queue was only at the checkout, but we were prompted to go to the second floor, which significantly accelerated the process.
The card itself was waited for 20 minutes.
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February 17, 2023
The bank works the old-fashioned way. Many actions are not automated. Everywhere you have to stand in queues, everyone climbs without waiting in line, despite the fact that you have an electronic ticket, the feeling that you are in the bazaar. To put money on the card, you need to come to the bank, get to the operator first, then to the cashier, then back to the operator with a receipt confirming the operation, then the operator confirms this with a button on his computer and in 10 minutes you will see your money in the account or not)) since there are often technical failures in the application, in general there is money, but there is no money) In general, the bank is on the verge of fantasy! But! The card can be received on the day of application! For this +1
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3
September 9
Very polite staff I recommend it to everyone
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March 12, 2023
This is probably one of the most visited places by Russians! There are costs in the operation of the bank's application, there are problems with SMS notification, with the speed of transfers... in general, there are a lot of technical issues (in Kpitalbank's Telegram chats, you must definitely get acquainted!), but as for the employees of the bank itself, these are well-qualified specialists who will always come to your aid!
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3
August 21
the best bank for me personally. and people are nicer . I made myself a mustache of their cards .
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July 5, 2023
The reception desk with the electronic help helped remarkably quickly. The time is pretty fast about 20 m at the expense of 6 operators. The relationship to customers is different. Six ATMs do not create difficulties with operations.
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1
1
January 13, 2023
In my opinion, this is the best bank in Samarkand. Good service, ATMs are working, the exchange is working, the currency is there, transfers are no problems, mobile 24 is convenient... Just one suggestion: we need to expand the building and staff to reduce the human queue.
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1
January 5
There is a constant queue of people, there are a lot of people, foreign smells are crowding, this is not the first year we have to come up with something for good customer service!!!
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October 25, 2022
It's a disgusting place!
I was standing here in a queue of 120 Russian citizens trying to open an account in this branch. It took five days to get the card. At first, they received 35 people a day, then 25, then 17. The guards stole our numbers and sold them, the manager worked incredibly slowly, constantly distracted by other clients. For example, he could call a couple of people by waving his hand at them, without pressing the button to call the next one from the electronic queue. The complaint to the virtual reception and the general director of the bank had some kind of reverse effect: the guard began to steal only one number, but the number of people who received the card per day decreased by half. The local bosses seem to be telling us: you won't change anything, and don't try, we did our job out of the ordinary badly, and we will continue, and no gendir will do anything to us. At the same time, in Bukhara and Tashkent, people receive a card in one day, simply coming to the bank at nine in the morning and taking the usual live queue at the bank, there are no 120 people there, this is a problem exclusively in this branch. In general, I recommend everyone not to come here in any case, it's better to go to another city. And I advise the bank's management to disperse everyone here and recruit staff again before the rating drops to one.
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2
July 26, 2023
The service is good, but there is trouble with the cash registers, one cash register works in a cubicle, the other 5 cash registers refuse to take payments, and 30 people could connect to one working queue, unload, I write a review standing in line.
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3
1
October 31, 2022
A person who accepts an application for bank cards does his job slowly and does not care.
People have to organize themselves, create some kind of chats in the cart, come to the roll call at 22:00, then receive coupons at 7:30 the next day. But it's not a fact that you will apply on this day, you may have to do it again. Since this employee handles about 13-18 people a day! In 8 hours!!!
There is no such thing in the branches in Tashkent and Bukhara!
I would put 0 stars, but you can't.
The bank will not develop as long as there are such employees. Choose another bank.
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June 29
I was making maps for myself. I was surprised that they were ready in an hour.
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September 13
A bank is like a bank , but it 's not possible to breathe hot and there are a lot of people .
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July 21, 2023
At the time of the visit on 07/18/2013, the best ruble exchange rate in Samarkand was the closest to the Central Bank. The staff is polite, the visit was wonderful!
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3
October 10, 2023
The office is small and due to the fact that the only branch does not fit everything, you have to wait outside. And so the bank's service itself is good, you can't find fault with this)
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2
1
September 16, 2023
They explain and open the cards quickly and clearly. If you want to open cards there, then I advise you. But it will be difficult to change money and do other operations, and the queues at the cash desks are large
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1
1
August 15, 2022
Russians now need a local number to receive a card (from 15.08 such conditions). and so everything is as they say, come by 7 am, take a queue, at 8 am you will be given a ticket and by 9 you are completely free, just do not be late. I was the first. the process itself takes about an hour at most. I really didn't know about the local number and that's why it took longer. you need a passport, registration and a local number, nothing else. you can top up from the mir card directly through the application, the difference with the Central Bank is about 5 rubles.
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July 13, 2022
not a single ATM was working, well, now I'll drop it on a card at the bank, I thought, took a coupon to replenish the card, stood in line, the manager said that he could not replenish directly, first he had to stand in line at the cash register there to exchange, took a coupon at the cash register, there was a long queue, there were at least 30 people in the hall, then I I started noticing interesting things, people in the queue see as soon as the window is free to run to it, they don't care what number is on the ticket, you can have 114, they have 120, they climb out of line, when my ticket 114 lights up, I look at two girls climbing blindly, I think it's my turn, where is the bank employee looking at all, I ask the cashier, but not what, that I have a 114 coupon and I have to go? Do they have 126? the cashier "um, there they were interested in" and gives them the money back, ahhh, that's it, they were interested, and I thought the cashier took the money out of turn and started making an exchange, but they turned out to be interested, having exchanged, took the coupon back to the previous manager, there's just a wild queue and the situation repeats, regardless they climb out of the room, as a result, the manager accepted, and said it was necessary to queue at the checkout again, what???? Are you kidding me??? another ticket?? Nah, the manager says, there's a live queue and the cash register is over there, and indeed there's another cash register without coupons, the horror has stood and there's a queue. The horror is complete horror
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3
1
March 4, 2023
The opinion is contradictory: Kapital Bank itself is one of the leading and best commercial banks in Uzbekistan, with many useful options and types of cards (visa, mastercard, humo, uzcart). However, the branch in Samarkand is really controversial. On the one hand, there are good friendly professional workers who speak as many as three languages (uz, eng, rus), such as: Jahangin (Jahangin) and Eldor (Eldor), who will always help, advise and perform their work efficiently. I would recommend encouraging such people with bonuses.
On the other hand, there are employees (I will specify the names later, if they continue to behave badly) who do not work professionally, not qualitatively, making mistakes in documents (perhaps intentionally or stupidly) in the details of issued cards, accounts and details. Then you have to drive and redo the data several times because of their errors, wasting time, nerves and money. At the same time, such hacks are usually rude and not friendly. Of course, such employees should be fired (they do not take their place, and there are no irreplaceable ones), reprimanded or fined - thus teaching the service to correspond to the high image of the Bank. Otherwise, they disgrace the Capital Bank and create a negative impression about other employees, supposedly everyone is like that, although this is not so - there are good ones. Later, I will add to this review the names, surnames and photos of these people who disgrace the bank, so that everyone knows that once they get to them, there will be problems. Or give them a chance to improve.. We can just send feedback directly to the managers. This is certainly important if you want to receive cards, service accounts quickly, efficiently, and receive all the necessary information. I know that my feedback, as a Yandex expert, will be useful to citizens of different countries for many years to come. Therefore, in the future I will translate it into English, as well as leave feedback on social networks and services like Bank.uz
I am sure that the bank's managers will also be interested in reading these reviews to improve service, quality and attract new customers, and, accordingly, finances.
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3
1
March 2, 2023
It is very difficult to evaluate. It seems that there is an electronic queue and the guys are operators, as it seemed to me, very client-oriented, but the department is dirty and shabby. Many people climb without waiting in line and the operators do not always send them, sometimes they accept them, which causes irritation
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1
May 1, 2023
Polite staff, fast work, clean, but a fairly budget office with iron benches for waiting.
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September 9
They treat people very rudely, and there is no order...
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1
June 24, 2022
I will add Andrey Kutyavin to the review. Everything is as he wrote, we arrived at 07.30 and were 1-2 in line to receive the card. As a result, we received a dollar card in 1.5 hours, linked it to a Russian number, the number was linked during the day and after that we were able to register in the Capital Bank application, also their Orange application will not be superfluous if you register there too. No PinFL in capital bank is needed as in other banks for foreign citizens. Only check-in from the hotel, passport. You don't even need an Uzbek SIM card if you link it to a Russian number. Don't thank me). But I advise you to arrive by 07.00, just in case, it's worth it.
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5
October 8, 2023
Not a large bank branch, but at the same time very popular with the population.
For the first time in my life, I saw people carrying money in black bags in 4 cash registers to pay off the loan debt.
There is no question of any privacy, everyone is standing in a live queue, breathing down each other's necks and handing over kilograms of money to the cashier.
Otherwise, the usual branch, currency exchange operations, opening bank cards for non-residents.
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1
October 25, 2022
Such a long service simply does not happen. I was thinking until I was here. Imagine that 2-3 operators a day serve no more than 20 people with an application to open a card. Their working day is 8 full hours. Do you understand? The operator spends from 40 minutes to an hour and a half per person. Guys, you don't need to hire expensive consulting, I'll tell you where the bottleneck in the processes is.
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