I try to solve as many issues with the bank online as possible, but if I get to this branch, then, in principle, they serve me quickly, they would also arrange the queue at the exchange office.
I converted money from a debit card to a visa through the ipak julia bank application, I have 2 visas and 2 union pay. I chose a visa card, rechecked the card number, chose the amount, and the money was eventually transferred to union Pay, on which the balance was minus ...
I write to support, ask how to cancel the operation, someone answers, asks a stupid and incomprehensible question and disappears, then they just ignore. As a result, they are asked to pass verification, send a selfie with a passport (I am writing to support via chat in the application). Support slows down hard, they respond for a long time, they can't really help their "dear client", they just throw words around, as if this solves the problem ...
In general, they poked their offer, offered to go to the bank and close the card, they say in this case we will refund the money ...
And the application is a dump, not finalized, raw, many the problem with conversion is when money goes to the wrong card where you transfer it.
I like the work of the staff, it works very fast. Very attractive. If you compare it with other state-owned banks. I have used currency exchange services at this bank several times.
At the entrance, a device for issuing coupons with electronic queue numbers. There are 4 ATMs at the entrance to the bank. The staff is polite. There is an exchanger. They change Russian rubles and US dollars. The exchange rate changes daily.
Experienced staff!
Responsive and prompt employees !
Especially beautiful girls!
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Ильхом
Level 14 Local Expert
August 1, 2022
The bank is open around the clock, very convenient especially in the evening. You can change currency at an ATM around the clock too. If you are left without national currency at night, you can change it around the clock. About 4 ATMs are operating
The employees are useless. They only know and can only answer on a piece of paper. 4 people are staring at 1 computer - they are laughing, while the rest of the windows are empty, they work at most 3 at the same time, 1 at lunch.
There is a lot of service and little sense.
At lunchtime, there are not enough employees in the bank. Although it says that the service is 24/7. There is only one operator at all, which prolongs the waiting time.
It's been awfully long. I've been sitting here for 2 hours. I've spent the whole day waiting at this rate... Only one operator is working behind window number 6, and the other two windows are pretending.. sadly
Good service for legal entities, but the longest currency exchange. It's easier to cross the road and change with the best course
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Madmas
Level 11 Local Expert
June 10, 2022
One of the best banking institutions, the service is at the highest level, the operators always help. The only thing with parking may be problems and it may not be possible to put a car next to it during rush hour.
One of the best banks I've been to. All employees are professionals in their field. They will help with all problems and answer all kinds of questions. Their visa card is also very convenient, including the bank's mobile application
I liked everything! Compared to Capital Bank, the level of service and customer attitude is incomparably higher, I recommend it. The girl managers are very attentive, help and answer all questions!
There's a mermaid there... What a mess! 2 operator from the left of the door. She has a memory of 0! He's sitting playing instead of robots. I remember one uncle made a remark to her
A good bank, but customer service at the checkout is very poorly organized. Constant queue at the cash desk of currency operators
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Оксана Михайлова
Level 13 Local Expert
January 24, 2023
Convenient Internet banking, good service. One obvious inconvenience in this bank is the "live queue" in the exchanger, they climb without waiting in line, there are always scandals there, although all other departments in the bank are on an electronic queue.
The bank is convenient only because it is in the city center, but the service is very lame, the guys are not quick because of this queues are created. The feeling that employees are not interested in fast and productive customer service
Terrible service. Employees absolutely do not understand what is happening and they are playing football with customers. The live queue machine does not issue numbers. It's just chaos