My review will be on the company's management.
I had a difficult life period: an abrupt divorce, an urgent move with my husband's child. In all this chaos, I lost the hunkemoller certificate in the amount of 200 rubles.
I started unpacking my bags after half a year, and I was depressed for a long time. This is the first time for me, but as it is. And I found the certificate! Of course, it's expired! Nevertheless, I asked a question to take advantage of it. I was refused.
In response to the refusal, I offered several options: to purchase an item worth more than the face value of the certificate, or to purchase another one of the same certificate and give it to a friend, thereby they would have another +1 customer. I was ready to consider other options, but alas, the refusal.
I understand that the law is not on my side and that there is technically no way to renew the certificate. But there are many other ways that allow you to show human qualities and customer orientation.
In fact, they sold cardboard for 200 rubles, lost a client, and ruined their reputation.
Well, at least a one-time discount could be offered, and points could be credited to your personal account.
In general, I did not expect that it would be so easy to miss a client who was ready to raise a check for any amount offered.
But the consultant girls are smart! They are always friendly, and it is very pleasant to choose underwear sets with them.
I wish all the company's clients not to know the downside of hunkemoller's business and to enjoy high-quality and beautiful underwear.
Obsessive employees do not respect the boundaries of the word at all, you come for a specific thing, and they will stuff anything into your hands, by the way))) they will also be pushed into the booth, although they seemed to be friendly and polite!
A good store. A pleasant assortment to choose from. A good bonus program. Interesting discounts for holidays and dates. Friendly and courteous and the staff.
The online store's terrible job. I placed an order 4 times, which were canceled even after payment and approval by the manager, since there were no positions in the warehouse, the circus and only that. Before launching online sales / promotions, optimize the operation of the site.
I went to get certificates, the staff were polite, they served me quickly. The store is nice and tidy. I consider a certificate from this store to be a good gift. From a swimsuit to beautiful underwear☺️
We already consider it a common thing when sellers greet and smile at us at the entrance to the store, thereby endearing us. It seems that it depends on the level of the store, the brand, the value of the product or something else, but it turns out that it does not! Again, my review is a comparison of one company, but at the same time, its employees have different attitudes towards customers. So. I purposefully came to the store, which is located in Green City, to buy a set for sleeping, and I typed everything I liked for fitting. The girl was very friendly, offered her help, asked what I liked and how she could help, and also said that if necessary, I could press the call button and it would work. But it so happened that I didn't buy anything that day. Just a few days later, I found myself in the Dana Mall area and decided to come in, all with the same intentions. To say that the attitude of the employees was indifferent is to say nothing, it's just a spit in the direction of the buyer. 1- there was no one else in the store except me; 2- there were 2 sellers and they were standing behind the counter with their backs to the hall and did not even deign to turn around; 3- after walking through the hall and not seeing what I had already tried on in Green City, I turned to them for help, and, lo and behold, I was noticed!; 4- when I went to the fitting room (tadam, and now the "cherry on the cake"), there were so many things left after fitting that they literally fell... Of course, after that, I just turned around and went shopping at the Green! It's a pity I didn't ask this girl's name, but I will definitely find out and leave my review in the book.
5* for service in Green City and 1* for service in Dana Mall
I'm visiting the store. A good choice even for large sizes. Swimsuits, underwear are worn wonderfully. The staff is very friendly. There are often great discounts.
There is a website https://hunkemoller.by /, where you can view the availability of goods in stores, but the information on it may be unreliable. And even knowing about the existing problem, administrators are in no hurry to update it.
I wanted to buy underwear, I looked at the availability in stores in Minsk to try on my size. I was in only one store. She's gone. It turned out that they had a re-sorting, the size was specified incorrectly. A few days later, I placed an order in an online store. When confirming the order, my question about availability was answered that the information on the site is updated once a week. As a result, they called back a few days later and informed me that the size I needed was missing. A week has passed... Voila! The size of the underwear on the website is still in stock!!!!
Dear administrators!!! We need to be more respectful to our customers and provide them with reliable information, or at least respond promptly to their well-founded comments!! Ignoring the existing problem and pretending that nothing happened is not appropriate for a large store like yours!
There is a website where you can pre-select. I have a lot of products at a discount. There are underwear that the lady and you will like. You can pick up a gift for anyone, they will consult. Really European quality. It is convenient to get there both by car and by metro.
when ordering goods via the Internet, the product did not match the photo, and requests to the company's email remained unanswered. The linen is not cheap, there is a residue after purchase.
I used to like the store. It's hard to find my size right now. Last time I bought a set of underwear, and the bra creaks when moving. You can probably buy this on the market.
In general, I preferred another store. A little more expensive, but I don't regret it
It's terribly expensive and it's unclear why, but it's beautiful, yes. Very diligent staff, there are interesting bdsm models, but my wife, alas, refused)
Well, I don't know, I don't know all these panties for the price of pants.... Only for rich ladies, I wouldn't buy something for my woman there just because of the price, there are a lot of shops on Ali where the "price quality" will be several times better. That's only 3 stars, although maybe I'm just such a poor hard worker)