All that can be said about this hotel is that it is a Hilton. A hotel where it is very convenient to work while on a business trip, but it is great to relax here. Everything that is required for living has been thought out to the smallest detail. Work area, bed, seating area, lighting, bathroom., silence in the room, no extraneous sounds. Everything is exactly as required. The best impressions.
A nice girl at the reception suggested that we fill out a regular guest questionnaire to get a discount on accommodation. The rooms are clean, everything is comfortable. The only thing I didn't like was the unfriendly women who fry Eggs for breakfast and just throw an omelette on your plate, and the cleaner who started mopping the floors right next to us while we were eating, right with the smell of cleaning agent. It's not very customer-oriented, but it's Astana, what can you do about it
The hotel itself is not much tired already, there is not a very pleasant smell in the corridor.
And in general, a good hotel! I have been staying there for 4 years.
Polite, clean, everything is decent. There is an ironing board and an iron in the room - it is very convenient. The breakfast buffet has a very large selection.
Probably the main disadvantage is that the room is noisy from the street (the pediment faces a busy street). As it is, the hotel is already "tired": everything is moving away somewhere and falling off. Separately, I was depressed by the lack of USB charging connectors - it seems to be everywhere already, but not.
The breakfasts are excellent, the staff is very polite and pleasant, the restaurant is good.
See original · Русский
1
Вадим Сергеевич
Level 30 Local Expert
November 4, 2022
A wonderful hotel. Comfortable rooms, spacious, tea and coffee in the room. A wonderful breakfast, even coffee is provided with you.
I highly recommend it to everyone and I am very happy to stay myself.
The hotel is good. Friendly and courteous staff. I liked the breakfast. I took cauliflower, salmon, cheese, croissants, cappuccino, apple. The room is clean and tidy. there is a kettle, tea, coffee, sugar.
See original · Русский
3
M
Mari z
Level 17 Local Expert
December 28, 2022
It's generally fine. The breakfast is standard for international chain hotels, it was not remembered in any way. But the number is very memorable. The room on the 8th floor is so hot that if you spend the night, in the morning you can remove the top layer of skin as dried. Contacting the Reception and the arrival of the master did not help. The open window didn't help: it was very noisy and it didn't get any cooler. And in the morning, there may also be no water. When they moved to the 4th floor, life got better: a comfortable temperature in the rooms, water is available. Overall a good Hotel with the right room
Everything is fine, as always, I liked the Hilton more than Novosibirsk more, well, the Hilton can be described for a long time, in short, we need to live here.
See original · Русский
Костарев Лев.
Level 8 Local Expert
April 1, 2024
The food is nonsense, to get to breakfast, wait 15 minutes. The hotel has 400 rooms , and 40-50 breakfast tables are for 100 people. You get into the breakfast area, (you are invited to the table) and everything is already eaten and swallowed. Generally, either early in the morning for breakfast or just coffee.
A business hotel, the staff is responsive, the breakfasts are good, the rooms are cozy. It is convenient for those who need to go to the Ministry of Energy or KMG. Dinner and lunch in moderation, there are rooms with shower and bathtub
There is a great laundry room on the second floor. For those who stay for a long time, it is very convenient and free. You just need to buy a washing powder (capsule) at the reception.
The breakfasts are great.
But that's where the charms end.
Everything is neat, but already shabby (in the rooms themselves), I stayed more than once and visited different rooms. Everywhere + is the same thing.
See original · Русский
В
Владимир
Level 12 Local Expert
March 2, 2024
Nice hotel, great location, varied buffet. Hilton did not disappoint.
See original · Русский
Норма Джин
Level 11 Local Expert
October 10, 2023
There are great beds here! The sauna in the gym locker rooms is very warm in windy Astana. Breakfasts are also beyond praise.
Not a bad hotel, especially the staff, who knows exactly how to please the client. The prices correspond to the level of the rooms. I was a little upset by the heat in the room, which turned out to be impossible to cool down, since in winter the entire system is centrally configured to maintain heat...
One of the advantages is a convenient lobby, where you can wait for check-in for a whole day. However, the rooms are already shabby. The bathroom has a bathtub, not the usual shower. The rooms are small. Breakfast is 6500 tenge, if it was not included. There is a minimarket downstairs, for emergency needs, but it's easier to go to the shopping center, where everything is much cheaper.
Good afternoon! This is my second time staying at Hilton garden Astana. I have lived in Hilton hotels in different countries and in Nur Sultan, you expect the predicted convenience and service from the Hilton, but no.. the breakfast is very, very poor, the choice of food is very small (like 3** in Paris or Rome), it's very poor tomorrow and I'm ashamed of the hotel. With a meager selection of dishes , the staff does not make sure that the food does not run out and is regularly replenished . At 9 a.m. (11/16/2022) I asked the waiters several times to replenish the food, but no, when my friends came down for breakfast, there was no food. To my shame, I recommended that they live at the Hilton. They don't keep track of the table setting, you ask them to bring you the cutlery. 2. The toilet near the reception - the lights are off, it's dark.. in the dark, you look for the door to the men's room. I make a remark - they ran to turn on the light.. Why? And how is this possible? I do not recommend this hotel.
Nice hotel. But the kitchen is absolutely not delicious, there is no pool and there are no gadgets that you may need on a business train, so if you need something, you should not ask the staff, they still have nothing.