Hilton Dubai Palm Jumeirah
117 reviews
August 24
One of the best hotel. Very friendly staff.
June 15
I enjoy everythink!!
1
April 23
Anggia and sapana, good cleaning my room, thanks🤩
March 22
Nice hotel and hight service
1
April 1
Good location and good food
January 3
Veryyy Nice Axper Jan!
April 3
Perfect hotel. Best service ever. Attention to every guest for 100 %. Spectacular view from each room.
March 8
Beyond all praise! Service, staff, location. Everything is top. A very cool bar on the ground floor. The little one danced heartily)) She's a great Swede. Heated pools, a small playground, comfortable changing rooms with showers and lockers, there are also swimsuit dryers. A great strip for a promenade or jogging. You can catch an electric car (especially useful when kids are tired), but they don't take everything. Large supermarkets in Nakheel Mall and Golden Mile (less than twice the first time, but right across the street).
5 stars without question. Everything is very ergonomic, comfortable, elegant. There is always a pleasant smell in the hotel itself. There is almost always an open elevator at G-level, which is also convenient.
Special thanks to the staff working in the lobby. The best. We are always ready to help in everything.
Next time in Dubai, we will definitely consider this hotel as the main option.
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2
August 27
Very nice hotel Spacious clean rooms Everything is in sufficient quantity Many restaurants Delicious fresh food Good spa and massage Always entertainment programs Clean beach with sun beds in sufficient number of Showers on the beach Several pools Thank you very much for the rest I recommend
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April 29
For me, the best hotel in this range, the service is excellent, there are many places on the beach, the food is more varied than in many hotels in Dubai and the Hilton Jumeirah and Hilton ze wolf themselves, there is even honey in honeycombs, but they also do not know how to cook, sometimes the shrimp are tasteless..due to allergies, they prepared dishes through the manager very reluctantly at first, after three days they got used to it, with allergies to gluten and milk there is almost nothing to choose, spices are also poured over the edge..a lot of Russian-speaking staff, incredibly responsive..nearby Nakhil Mall, close by taxi to Dubai marina and mall,Dubai mall is also nearby..opposite the hotel there is an exchange office, cafes, a pharmacy, a super market
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July 29
We were with our family at the Hilton Dubai Palm Jumeirah in July 2024. The hotel was built in 2022, so the rooms are comfortable and clean. Wi-fi is free, the speed is excellent. The restaurant cannot cope with the flow of visitors during rush hours, you have to wait at the entrance for your turn. Glasses and dishes can be dirty. The food is great. The children's menu is very limited. They change the bed linen daily, but they do not wipe the tables and bedside tables at all, where there are already many stagnant stains from food and drinks. There are also some food stains on the carpets. For some reason, after cleaning, they put one towel per room, although at least two people live in the room. I have to ask to be reported. Every day. There are not enough sun beds by the pool for everyone, after 10.00 there are no more places. People are arguing with the staff, but no one can change the situation, because the pool is small for such a large hotel. You can't swim in the pool, people are everywhere. You can only stand in one place without moving. The beach is sandy with very small shells. Due to the dense construction around the hotel, the water in the sea is dirty and stagnant, like in a swamp. There are a lot of algae both on the bottom and on the surface of the sea. The sea is very dirty near the shore: dead fish and crabs, plastic bottles, some garbage. You can swim in the sea, but I do not recommend it (photo attached). The staff had a good impression before the incident in the pool: I was filming a family with an amateur palm-sized camera, a guard came running, said that it was impossible to shoot with a professional camera, I stopped filming, explained and showed that the camera was not professional. After 10 minutes, another guard came running, I was no longer filming, made a remark again, I explained again, he did not listen to anything, but asked for some reason the room number. The vacationers, not understanding what was going on, looked at me and the guards in surprise. It was very unpleasant. I came to the reception with a camera to explain the situation, the head of the reception in a gray suit, admitted that the camera was not professional, but, with an impudent smile, said that it was still not allowed to shoot, although everyone in the pool was filming everyone and everything on their phones. There are no inscriptions and signs that it is forbidden to shoot anywhere. There is a construction site in front of the hotel.
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September 17
There are no disadvantages! A gorgeous hotel. Good cuisine. Responsive, polite and competent staff. Well-maintained territory. Clean, cozy rooms. Convenient location. Customer orientation.
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June 10
Great hotel. With a wonderful view from the windows. The wonderful design of the hotel. Excellent staff.
Good room cleaning. Wonderful breakfasts. The lunches are also good, drinks are not included.
Overall, the hotel is great.
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August 13
A wonderful hotel. We had a rest in August 2024 using the breakfast and dinner system. For dinner, we were provided with four drinks to choose from on the menu for free. Very helpful and attentive staff, made early check-in and late check-out. We will definitely come back.
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June 14
We rested at this hotel, we liked everything the children's playground, the educators Maria and Creasy worried about our children, took care of them, played with them for me and for my child, the rest was perfect thank you very much!!!♥️♥️♥️♥️
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October 14
A very good hotel in terms of rooms, wonderful breakfasts, very diverse. But the pool is small and shallow, the sea at the hotel is like a dam, the water is stagnant due to the fact that the hotel is located on the "trunk" of a palm tree of artificial islands and there is no current as such. The staff is all very slow, no one is in a hurry.
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October 28
I really liked it. Nice new hotel. There is a shopping mall nearby. As everywhere else, we only travel by taxi. There are various restaurants on site, you can stay away for a week) You can walk along the "trunk" of the palm tree.
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June 12
Excellent hotel, fully corresponds to its category. Convenient location, stunning sea views, skyscrapers and, of course, high-quality world-class service!
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April 25
Excellent new five Hilton , well located, nearby hotels of a similar level, excellent staff, varied and high-quality food, the best option for a beach holiday. The dress code for the guests will not hurt, I will definitely use your services on my next trip.
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October 13
It's a good place. 6 or 7 restaurants. There are Russian-speaking employees. Pleasant atmosphere. A pool with cool water. Very good breakfasts. I'll probably go there again.
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June 25
A chic hotel, the first line, the food is super, the service is excellent. I liked everything. The sea is very warm, and the cooling pool is cool!), which is very in the theme of heat 42*
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July 1
Great hotel! I highly recommend it. There is a Russian-speaking staff at the reception.
The kitchen is 5 out of 5. Their pastry chef is from another planet altogether, Akzamov's brother.
Your own beach, swimming pool.
In general, it's great!
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June 9
A good hotel for families and couples alike. A varied menu in restaurants, you can eat in several different ones, for free on the menu. There are also children's rooms and entertainment.
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June 23
If you're trying to lose weight, don't come here. The cuisine is excellent, and the desserts are just a culinary masterpiece.
The service is excellent, the rooms are good. All rooms have a sea view, straight or slightly angled.
The pool is too small. The beach is good, but there is no bathing area in the sea, which, however, is normal for a Palm Tree.
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May 29, 2023
The hotel is good, the food is very tasty, the party is provided), there are a lot of cafes nearby, music, and the hotel also has a night restaurant) The hotel is not intended for recreation with young children, there is no food for them, which of the children eats independently, then it is possible) But the soups are very spicy! There are no shops nearby ! The beds are very comfortable, comfortable pillows, the view from the hotel is gorgeous, the water is in the glass, But they only give 0.5 per person to take water to the beach)) We had everything included, but champagne for an additional fee, wine for free, mojito for free, and then while sitting in a restaurant for lunch or dinner, coffee and wine products are paid during the day, despite the fact that everything is on) And the biggest minus is the sea, it's all in mud, it's cleaned with a rake all the time))) This is the biggest disadvantage, you can only enter the sea in shoes, because you can prick yourself. The sea is very dirty ! some packages, well, it's not acceptable for a hotel of this level. And so the hotel itself is gorgeous.
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5
May 6
A good hotel, corresponds to the status of 5 stars, excellent location. The rooms are clean and equipped, breakfasts and dinners for every taste.
In my opinion, the only drawback is traffic jams on the adjacent road to otley, especially in the evening)
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April 14
Along with the fact that this is a wonderful and relatively new 5* hotel with all the ensuing joys, there are a number of disadvantages:
- Monotonous and not tasty breakfast food. But this is the scourge of all Emirates. It is rare when we come across food that is familiar to us.
- A large clean sea beach with a variety of sun beds and a fenced swimming area is overshadowed by the close proximity of the construction of skyscrapers and yachts darting back and forth from the Marina.
If you prefer to relax by the pool, take the sun loungers in advance. The British will capture them before you do. Expansion is in their blood :)
Otherwise, there are no distinctive features from the Hilton chain or nearby hotels. Quite a decent option at the beginning of the Palm Tree.
We had a family vacation in early April 2024 for 12 days. Diamond status and the 13th floor will not leave you hungry on half board during the day))
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February 2
This new 5-star hotel at the very entrance to the island was opened on August 31, 2022 and has a room stock of 608 rooms of various types.
We spent 2 nights at the hotel in early November at the beginning of the high season and despite the fairly high cost of accommodation, the hotel had a high workload and a large number of guests. The accommodation cost me 991AED or $270 per night, including taxes, thanks to early booking. At the time of arrival, room rates ranged from 1,200AED to 1,600AED for a basic room.
Upon check-in, they asked for the passports of all residents. Payment for accommodation, as it is now happening in most cases, was made at check-in.
Our room No. 313 King One Bedroom Suite was located in the left wing of the third floor in the end part of it, as far as possible from the elevators and consisted of two combined standard rooms plus a balcony. One part was a living room, the other a bedroom. The room has two bathrooms, a dressing room and balconies around the perimeter, including an end one with views of the pool, beach and marina.
Breakfast is served from 6:30 to 11:00 at the Mowsem Restaurant located on the Ground Floor. As a member of Hilton Honors with Diamond status, I was entitled to a complimentary breakfast in both the restaurant and the lounge on the 13th floor. Tomorrow in the lounge takes place at about the same time, from 7:00 to 11:00.
The restaurant featured a wide range of different zones and hot/live stations, as befits a five-star hotel. There are 2 omlet stations with cooking benedicts with salmon or bacon. Hot dishes, sliced dishes, salad bar, watermelon and orange fresh fruit, an area with detox drinks and smoothies. Also, the laying out of fruits in slices and whole, baking, tea and coffee zones. Healthy breakfasts: cereals, yoghurts, various types of milk.
The executive lounge on the 13th floor was the most disappointing. During the day (Breakfast, Afternoon tea) everything is more or less. In the evening Happy Hour, the quality and assortment are just sad for such a hotel. The set of drinks is standard, basic brands, cheap wine - South Africa, New Zealand. There is no sparkling wine. 3 types of beer.
The SPA is open from 9:00 to 22:00 on weekdays and from 9:00 to 23:00 on weekends and is represented by its traditional own brand eforea. Complimentary, guests are offered separate (traditionally for the UAE) female and male access to the sauna, hammam and Jacuzzi. In addition, there is a wide range of massage and beauty treatments.
There is also an excellent fully equipped 24-hour fitness room next door.
The Hilton Dubai Palm Jumeirah has one large communal pool with informal zoning, as well as a shallow pool in the shade in the children's area near the Kids club. There is a pool bar in the center of the communal pool. In the daytime, sun beds by the pools are very popular, it is quite difficult to find free places. But on the beach there are plenty of different options for sun beds, cabanas and just tables under huge umbrellas. There is no need to worry that there will be nowhere to stay.
The sand on the beach is pleasant and soft. The color is white. The entrance to the sea is smooth. The bathing area is fenced with a net and should limit the ingress of jellyfish. Nearby is the route of passage of yachts from the marina, which periodically raise small waves. The water temperature was high and it was possible to enjoy swimming for a long time.
The kids Club at Hilton Dubai Palm Jumeirah is located in the pool area in a separate building and is open from 8:00 a.m. to 8:00 p.m. It is intended for children from 4 to 12 years old, who can be left under the supervision of employees. Younger children can stay in the kids club with adults.
As part of the children's club, there is an indoor area decorated in the form of a pirate ship. There are various toys, construction kits and play sets available here. There are also creative areas and game consoles for older children.
In general, Hilton Dubai Palm Jumeirah turned out to be a good hotel, corresponding to the declared 5 stars in terms of a set of services and quality of service. Significant improvements in the quality of lounge services and a small adjustment of the processes of individual services are needed. The disadvantages of the hotel include its size and a large number of guests. For those who are looking for a secluded vacation, this option is not very suitable. In terms of cost, the hotel lays down a certain premium for the island location, although this can be attributed to the advantages rather conditionally.
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July 23
Everything is super, the bed is soft, there are photos of me on the crib, 2) good neighbors, 3) cool nature, the latest photos, I recommend everything super, the food is super
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1
September 18
The best hotel I've been to. Excellent restaurant, super polite service, solve all issues promptly. I advise you from the bottom of my heart!
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October 22
I really liked the hotel , good five , daily cleaning , good kitchen , cleanliness everywhere , the hotel is new enough , I recommend
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February 22
We have been here 2 times: one immediately after the opening, one in 2023. The rooms are beautiful, children's or extra beds are delivered without unnecessary questions, the breakfast is good, but absolutely the same every day, although quite varied except that there is almost nothing meat) but a lot of vegetables, fruits, etc. The beach and the pools are beautiful, it's a pity that the habit of many tourists to take all the places by the pools in the morning and not go out there for half a day cannot be changed, but this is not a minus of the hotel)
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June 22
A very good hotel, one of the best in the Hilton chain. The hotel has all the necessary infrastructure for recreation.
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June 2
great hotel, spacious rooms, great cocktails at Barfly. The bartender Rohan is the god of cocktails, I recommend it
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January 20
A new, modern hotel.
The food is very good, the rooms are great!
The pool is heated in winter.
The beach is wide, the sun beds and tents are chic and free.
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March 11
The most terrible hotel that didn't give a damn about its customers. The greedy hilton. Today is March 11th on my birthday, I planned to have dinner and go drink cocktails at the bar. Breakfasts and dinners were bought from our family. What was my surprise when at the entrance to the restaurant they said, in connection with Ramadan, we have to pay 60 dirhams on top for admission and the child too!!!! That is, the hotel did not congratulate me and also asks for money. The dinner in return was disgusting, many times worse. I didn't even eat. The child wanted ice cream for dessert, but there was nothing there! You should be ashamed of yourself!!!! No one warned that this would happen! I would have gone to the city to celebrate my birthday instead of staying at the hotel. After the conflict, they tell me that it was not necessary to disturb our room, but for some reason our room was cleaned. Thank you for ruining my birthday, for setting me up at dinners. We will also demand money back for cheating at dinner .
P.S. the sink in the bathtub is clogged, the scales do not work, the iron is stained.
The hotel is worth 1 star.
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April 7
We arrived from Moscow, checked in for more than an hour to resolve the issue of payment, namely, we made a reserve for a bookstore, the card of the cardholder did not come with us and the card itself, so they refused to write off money because of this. How many times have we rested for the first time ! And now about the hotel, I will never come again, the breakfast food is monotonous, I couldn't watch the same thing every day for 11 days, for all 11 days there was never a fish or a cape, only sausages made of paper with spices, which were also given every day, they save a lot on food, oh Diversity is out of the question ! A very poor children's table. The only thing I liked was the fruit and that's it) Oh, sooooo terrible sound insulation, it's not in the rooms at all!!! we lived on the 10th floor of room 1002, I have never met such audibility of neighbors in my whole life, even in Africa, living in tents!!! There is no greenery in the surroundings, except for 12 palm trees, all in concrete) The only plus is that the hotel is new and there are no more advantages to this!!! I will never recommend this Hilton to anyone.
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June 11, 2023
A new hotel on the "foot of the palm tree", the standard room is large, modern interior, everything is provided as described. The breakfasts are excellent. The beach is good, and the sea is a dump with the remains of building materials. The pool is large and beautiful, but waist-deep ((. In short, there is nowhere to swim. In my opinion, Dubai is not for a beach holiday at all, more for shopping. It's nice to spend a couple of nights in this hotel.
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March 23
If Dubai, then it is the palm trees🌴
Hilton is awesome! Greenery is everywhere, fresh flowers! The beach, the pool are all decent. The food is amazing🍱
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June 25, 2023
Comfortable Clean Cozy Great rest and food and service and rooms and pools and the beach lots of sun beds and umbrellas and a boar Shower toilet cafe on the beach Comfortable walking area I recommend
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January 25, 2023
Great hotel! The staff is very responsive, friendly. Nice warm pool, nice private beach. Delicious food. The Swedish line serves king prawns and lobsters, a variety of exotic ripe fruits. We were very satisfied.
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March 30
The hotel is excellent in every way. On the negative side, the hotel is located far from most shopping centers, and you can't drink more than one drink at lunch for free on an all-inclusive system.
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November 10, 2023
Large rooms with balconies, with sea views, also a large private territory with a garden and a swimming pool
Next to the embankment of a variety of beach club with sea access
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October 27
Nice hotel, expensive smell and interior. Everything is on the level, there is no one on the beach, the sand and the sea are beautiful
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January 5
I will come again, the location at the beginning of the palm tree is excellent. The beach is clean, the food is good. This is certainly not a luxury, but not a stressful vacation without special shoals. They don't serve golden spoons, Indians are stupid, but this is a problem for all Emirates)
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October 10
I get 1 star for the pool and the beach. As if the room stock and the entrance group are 5🌟, and the pool area and the beach are 2🌟. Will I go back there again? No
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October 1, 2023
We were on May holidays, the hotel is new, recently opened, I really liked the interior and the hotel rooms. The beach is clean, the sun beds are all comfortable. Definitely come back again.
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October 26
Great hotel✌️👍👍The food the staff and everything else is very high level👌👌😍😍
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May 3
Gorgeous beach, nice pool. The numbers correspond to the network. The price tag is not humane, as in general and everywhere in Dubai. But the waters and the location are worth it.
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July 15
Everything is great inside the hotel, the territory is dirty, the beach is generally a dump, the sunbeds are dirty, it feels like they have never been washed.
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