They presented a certificate for the DR at the end of the summer. I decided to leave a gift for the fall and went about my daily business. A couple of days ago, looking at my car, I decided that it was time to use this service and put the vehicle in order. But, unfortunately, the validity of the certificate has ended for a couple of days. Nevertheless, I made a call to the administrator, told the situation that I was only a couple of days late, did not arrive six months later. To which I received a brief and bored response from the administrator: the certificate is over, you are late. I understand that rules are rules, but customer orientation should be, and being a couple of days late, from my point of view, is not such a long time to solve this issue somehow. The negative fallout from the company, in particular from the administrator, remained. I will go to wash my car in another place, and in the future I will think about whether to stop by them or not, although I used the services periodically!
I do not advise you to apply! They've completely gone bad! Today I drove the car to the body wash (cost 65 rubles), specifically asked to thoroughly clean the trunk lid from dirt (it does not wash with an automatic car wash).
As a result, the trunk is speckled. When trying to make a claim, they offered to pay an additional fee. services of 130 rubles for bitumen washing. When I asked how the sand-colored bitumen could be on the trunk, they just shrugged their shoulders. I took a rag from their administrator and showed them that with proper effort, the dirt is washed off. The answer is the same: they shrugged their shoulders and said that they were washing using technology and would not make additional efforts (like they would scratch the car).
In general, he spat, paid, and vowed not to come here.
I recently washed the car again on H3O. I really liked the attentive, patient attitude of the administrator Sergey to the clients. I have been driving for more than 10 years, but I have not asked myself the question of car care for a long time. Sergey answered my numerous questions very calmly and clearly, explained the differences in services. Closer to winter, I will return for a quartz coating or make a hard wax. In the meantime, I'll just wash my faithful iron horse and enjoy the cleanliness. For me, a clean car is a separate kind of high. I haven't found a better place to wash yet.