We had a rest at the guest house in the middle of June. The location is wonderful, old Gagra. Opposite is a hotel With a beautiful promenade. The hotel is clean and cozy. the pool was warm, we were almost alone, so the whole guest house was at our disposal. The hosts are friendly. Cleaning on demand. The room has everything you need, TV, refrigerator, hair dryer. There is a kitchen, on request. The only remark is the ascent to the house. I recommend it!
We booked the hotel in advance in April for August. On the phone, the owner Eduard immediately disposes to communication, explained everything in an accessible way, told me. I am glad that we chose old Gagra, there is no such amount of greenery and palm trees anywhere else! The photos of the hotel coincide with reality, the awesome clean pool, it glows beautifully in the evening. We lived on the 4th floor (the advantage is that there is access to the balcony from the bath, the room is well ventilated). The room has everything you need, good air conditioning, hairdryer,toiletries, kettle,refrigerator. The entrance to the rooms is from a shared balcony, each has its own table with chairs, where it is pleasant to spend evenings. The view is just awesome! The girl Linda cleaned the rooms cleanly, changed the linen and wiped the floor on request, thank you! An undoubted plus is that you can order food, they cook right at the hotel, the choice is small, but everything you need to eat! Marina is always in touch 24/7, she helped with any questions! Thank you for the always delicious and fresh soup! I would like to say a special thank you to Susanna! When our child needed the help of a doctor, she went with us to the hospital at night, thank you from the bottom of my heart! The hotel is surrounded by greenery, beautiful flowers and palm trees, a waterfall. In general, we liked everything, it was a little hard to climb, since the hotel is located on a mountain, but nothing, physical education)
An undoubted plus is a good attitude towards the guests, real hospitality - Susanna, Marina, Linda, left a warm memory of stunning Abkhazia!
I would like to share my experience of living in this guest house, unfortunately not the most pleasant! We booked a room in advance, polite Eduard was in touch, we discussed everything, we settled our parents there, we stayed elsewhere (unfortunately for the parents there was no free room in our hotel) in advance, so that there would be no problems, I clarified whether my family and I could come to our parents, which was approved They said that you can even eat in their dining room, such hospitality was very pleasant.
And then the X-day came, we came to them just before departure, only once to bring medicines, my parents fell ill, went up to the second floor, ran into Marina, the owner of their home, and immediately heard that visits were prohibited, we were shown the exit, I tried to explain that her husband Eduard told us exactly the opposite information, but she was absolutely indifferent, it was very unpleasant, especially in front of the children and parents, we were literally kicked out! The mood was ruined! Apparently, she does not communicate with her husband about the rules of the hotel, each of them has their own rules and such arbitrariness occurs, I wrote to Eduard after the incident in order to hear some explanations and apologies, but silence in response! There was no trace of his politeness and hospitality!
I really regret that the choice fell on their hotel! The problems began with the very check-in, it turns out that the parents forgot about the reservation there and were at a loss that they had arrived.
My parents ate there three times and each time it was not tasty, porridge without butter, soup with water, well, just disappointment on disappointment, my soul hurts that such conditions fell out for them, we most likely do not know everything and parents spare our nerves did not tell us about the rest. Now I understand that the negative reviews were not written from scratch, Abkhazia is a beautiful country, but unfortunately, often with the lack of any level of service and respect for those who came to visit it!