Gippo
867 reviews
November 20
Long wait for purchase products 😞😞
June 25, 2023
Good
3
March 26
Hippo in Momo, located near the Mogilevskaya metro station, is one of the largest shops. The choice is not bad, all categories of goods are represented, there are many ticket offices, but half of them are constantly closed, so there are huge queues at Hippo during rush hours. Self-service cash desks have recently been installed and the problem has become less acute. They can cheat at the ticket offices. I caught cashiers several times that extra goods might appear in the receipt with a large number of goods. Price tags need to be rechecked, as store employees do not remove outdated price tags. There are no costumers in the departments. It can be difficult to find a product, but there is no one to ask. There were cases of rudeness among cashiers, as it turned out, cashiers on a subcontract have the right to be rude with impunity. I wrote complaints to the book twice, both times the answers came without apologies in such a way that we were also to blame. The loyalty card is valid only once a month and only if there are purchases in the previous month. In general, we go to this store very rarely.
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6
2
November 6
A very good shopping center and a hippo grocery store, one disadvantage is that there are long queues and there is not always a price tag. In the morning, all the cells are already closed, although there are 3 people in the store, they are not working properly, and they do not want to fix the problem. I bought headphones for 3 days, although the warranty is 1 year, this question was clarified at the information center that they do not work well, and the staff said it was fine, the result was enough for a couple of days
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August 14
The store is really good, but the cash registers for up to five products are simply killed by the presence of a boorish attitude of the staff.
Not only is the age-related staff sitting, who, during the service, not only talks on the phone, but also openly rude.
The older woman, even after I said that I did not have pennies to change, continued to demand them, raising her tone, and after finding the change, without looking at my outstretched hand, aggressively threw the change at me and the loins scattered even on the floor. She did not wait until I collected the change and brazenly, looking at me from under her brows, began punching the goods of the next customer.
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3
September 11
The advantages are that you can buy groceries, the choice is good. Cons, I do not advise you to appear here after 16 ... because there are crazy queues at the ticket offices. Not all cash desks are involved, you have to stand in a huge queue, including at self-service cash desks. I also think this is due to the fact that after work, the entire staff of the wheeled tractor plant comes here for food. The street parking is clogged, most likely by the factory staff, so you won't find a parking place on the street at all, but there is an underground one, 3 hours for free. Therefore, I will keep this point in mind...and everyone who reads this review too
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1
May 6
A well-designed and spacious shopping center with a 24-hour grocery hypermarket. Good location. A good range of products. There is also entertainment. Probably one of the most convenient underground parking lots.
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July 9
In general, everything is normal, the employees are friendly, the assortment is good, but periodically there are raids for those who smoke next to ashtrays on the street. Pay attention, they hung a new forbidding sign at the main entrance, maybe somewhere else... and one permissive in the "backyard". It's a sadness, it's not visible out of habit.
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November 28
The advantages are that there is a children's center on top, you can leave the child and go to the Hippo. Really, this Hippo has everything and the prices are lower, but oh! There are always huge queues. Especially at the end of the day and on weekends. Oh, and the meat department by coupons... pisses me off)))) and so everything is fine)
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August 4
In search of certain types of rolls, I called many stores. They were found in this, according to the assurances of the information center, in large quantities. Arriving from the other side of the city, I did not find the necessary rolls. Sellers shrug their hands and could not answer whether they were available at all.
Time is wasted, the holiday is ruined. The information center does not have information about the assortment and availability of its own products.
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June 8
Once, at the checkout, I was punched with ordinary fish fingers at the price of Peruvian hake, after which I turned to the reception desk. We made a refund, but again we punched the product at a different price, and then the circus began:
I went with a store employee to the department where there was a different price on the price tag, she took a picture of this price tag, but refused to punch at this price. I would have given up on it, sometimes they didn't change the price tag, nothing like that. But since I was initially cheated 3 times, I became fundamentally.
At the counter, the employee began to claim that there was no other price tag, but she photographed it in front of me! I reminded her about the photo and she defiantly, showing the screen, deleted the photos. I said that I would go take a picture myself, to which she snatched out her phone and told someone to urgently remove this price tag. When I got to the department, there was no price tag at all.
As a result, he described the whole situation in a book of complaints and suggestions, but later he constantly met this arrogant woman at his workplace.
I like the store itself, it's very cool that they now work around the clock. But because of the staff, I can't put it above 3
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August 17
We liked this hypermarket. I like it when there is a choice of goods from different manufacturers. That's exactly how it is here. You can pay in any way.
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1
October 20
Horror and darkness. Such impressions remain with me after visiting this store for the last year and a half. The store has eternal queues, slow employees and trolleys with goods around the perimeter of the store.
As always, on Sundays, after hard work in the village, I go there to "quickly" buy something to eat for the evening. However, in reality, "fast" stretches for at least 40 minutes, and all because of the "efficient staff".
Today, buying a salad cost me 30 minutes of useless standing in line while a female staffer tried to serve 4 people in front of me as slowly as possible. During this time, she: almost crushed the sushi, which she almost fell on; dropped a roll of bags on the same sushi, which had previously rolled around the dirty counter collecting all the dirt and germs. She did not take it out, but simply continued to slowly weigh the salads as well.
I can't even guess which way the management is looking, but at this rate you will scare away those remaining customers who are still ready, or for some reason have to endure such an attitude from the store staff. Think about it!
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November 22
Disgusting service. The guards are extremely unfriendly and rude to visitors. During the day, there are huge queues with a small number of working ticket offices. I can't get through to the staff in the evening and I can't wait. The assortment is normal, but there is no desire to visit this store.
I accidentally broke a jar of cucumbers, I had to run around the store in search of staff, and none of them could adequately tell me what to do. I decided to pay and return it to the information center, but a guard came running at the checkout and began to threaten and shout in raised tones, as if I were a malicious violator, although I immediately said that I would pay… The sediment is unpleasant. I wish Hippo to check the nervous system of the staff, and I will continue to choose other stores.
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September 20
A good store! Now it works around the clock, a large selection of everything! The store itself is big. Yes, there are long queues, but this is normal for such a store!
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September 29
Where are my sausages?!
Why did I order my sausages at your "STORE", but I did not receive them in the end. As a result: The delivery was supposed to arrive at 19:00-19:30, but for some reason it was only after I called your office at 20:00 that they started collecting the order and it arrived only at 21:00. It was stated in the order: When replacing products, if they are not in stock, you need to contact me. Everyone put a huge amount on this , too ... We were an hour and a half late, and they didn't bring the sausages either (I haven't started talking about cheese yet).
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2
2
January 21
The main store in momo, everything is there, there are often promotions, there is an electronic queue in the meat department, it is worth considering if you need meat, it is better to take a coupon first and spend time in the vegetable store. Excellent bakery, pastry shop, fruit cakes are mandatory, you can cut a piece for any appetite. There are self-service ticket offices.
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July 15
This is the most terrible Hippo of all! Regardless of the day of the week, the queues at the ticket offices were crawling and at the same time half of the ticket offices were not working. On Friday, you can generally spend the night in queues. You need to stand in the meat department for about an hour to take something. Going to this hippo is just a waste of time and nerves. Prices in hippo are the highest compared to similar stores. There are always some errors and cancellations at the ticket offices.
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3
August 26
The delivery works abominably, do not contact this store. There is false information on the site, you place an order, pay, and then it turns out that the product is out of stock, three out of five positions. You get a call, they offer to replace the goods, but in fact there is no normal replacement, and when you refuse the order, it turns out that the courier has already taken the goods it is unclear what ( they are not ) to you.And the most original thing is that the money will be returned to you only in a week. I will never contact this store again.
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1
July 8
There are no questions about the store's assortment. There is some kind of problem with the cashiers, 7 p.m., a weekday, only 5-7 of all the cashiers worked, despite the long queues, they closed one by one. The result is 20 minutes in line and a disgruntled cashier at the end 👍
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November 1
Dear HIPPo administration, does it seem to customers only that not 5 out of 33 cash registers should work in the CNN? It seems to be obvious that if the queue ends at the fruit, then something goes wrong. The location of the store implies a check-in after work, but the negative experience gained from organizing the service makes you make a choice in favor of other shopping establishments. I add: the ice cream has melted while waiting for payment
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September 25
Check your receipts!
Over the past month, I have told the cashier three times about the price discrepancy, but they don't care, "go to the information center", the difference is returned at the information center, BUT this is not normal! Constantly the prices on the window and at the checkout do not match 👎🏽
And a favorite feature of cashiers with a huge check, they just finish off random goods.
And with all this, no one will say "sorry", they look as if you are to blame !!! 😤
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August 20
Friday evening,
maximum occupancy, 6 ticket offices open, waiting 40 minutes - are you serious? Do you have dead souls working there or what's the problem?
There have been problems with queues for many years, the hippo head office should change the administration of this store.
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August 23
A good store, spacious, the prices are excellent, and the location is convenient, considering that you are driving
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December 28, 2023
Hippo in Momo shopping center pleases with the breadth of the assortment, always high-quality meat and delicious pastries.
Cons - prices are too high. The service is slow, especially at the ticket offices! We recently stood for 12 minutes, although there were only 3 people. The cashiers are barely moving, the administrators are not in a hurry to the cashiers. It was very frustrating!
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1
November 23
From the point of view of the organization of production and customer service, it is a complete zero.
It seems that managers save on everything and generally do not understand how to manage the store.
Queues of half an hour even outside rush hour at self-service ticket offices? There is clearly something wrong with the controls...
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March 5
A huge selection of products that will please the most refined gourmet among the products. In addition, it will be possible to buy clothes and household goods and electronics.
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3
November 13
Good location, large Parking, many ticket offices, self-service, constant discounts
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June 12
1. Meat products can be stored in trolleys without a refrigerator.
2. The same bananas are not the first freshness wrapped in film, they will set a discount and sell. However, you cannot sell bananas that are cracked and have visible flesh.
3. The specialists at the ticket offices are very slow. You can stand in line for half an hour.
4. Cooking, or rather soups, should be poured into containers that do not spill. Finally change the container!
5. The staff should be more polite.
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December 4, 2023
There is a large selection of products. The cooking is fresh, very tasty)
The queues are long, there are self-service ticket offices. There are cash desks where customers with less than 5 purchases are served, there is a quick queue.
There are many discounts and promotions.
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3
April 9
A great store with a large assortment. Prices for some products are higher than those of competitors , but this is compensated by promotions that periodically take place on the store's territory
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3
October 2, 2023
Great store. Good underground parking. Three hours are free, the next hour is 1p. It works around the clock, which is very pleasing. The mall itself has everything you need. A variety of shops, a food court, a children's room.
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September 28, 2023
A good store selling groceries and consumer goods. Fresh fruits and vegetables, a solid baking and confectionery department. A large number of ticket offices. Always polite and impeccable service.
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3
October 1, 2023
An excellent hypermarket with a large selection in all departments.There are good staff behind the counters and at the cash registers (of course, maybe I just haven't met any strange ones yet).
The hypermarket is always clean.I haven't seen much rot in fruits yet...In general, the sanitary component is also decent.
For many, however, a slightly higher price level will be a minus.But I think it's worth overpaying for an adequate hypermarket.
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June 6
A very decent HIPPO, you can buy fresh pastries, semi-finished products, fruits, and greens.And most importantly, everything is of good quality.
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June 10
The supermarket is excellent, everything is there, the workers are trying for quality, it happened that they slowed down but coped
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3
November 2
I don't know why we added hippo (namely the point on momo) to Yandex delivery
How many times I didn't order, the delay is from 1.5 to 3 hours
It's impossible to get through to them
They are delivered with a delay , so there is also a boorish attitude in the store itself
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1
November 23
There have been huge queues lately. There are few working cash registers. A large shopping center, a lot of visitors. And at the checkout you need to stand for at least 30 minutes… It's a horror , not a store. Today is 11/23/2024. The management writes formal excuses. Nothing has changed . It takes an HOUR to stand at the checkout!!!! Are you serious???
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March 4
an excellent range of products, there are its own products of good quality.Convenient location and a fairly extensive store where everyone will find a product
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3
April 5
Updated 05.04.24:
No HIPPO, I definitely did not expect this! Another mess with prices... Cheating by more than 40%
The first case, a couple of days ago (04/01/24), the meat department, packaged chicken thighs "Ganna", the price discrepancy on the product and in the receipt, I "let go" of this case, I think anything happens, people make mistakes.
But today (04.04.24) I couldn't stand it. How is this even acceptable, packaged minced meat of our own production, the discrepancy between the price on the package and the price in the receipt, the difference is more than 40% up (in the receipt, see photo). And do not even try to attribute a revaluation of the product here (see post. 713) or "the product was on the stock", as the sellers tried to explain to me the possible reason for the situation.
Sorry, this is not just disrespecting your own customers, it already sounds like an insult.
However, the store employees and the shift supervisor returned the difference, and from their own pocket, of course, thanks for that. But the question is, how was such a situation allowed, where is the administration looking?!
And apparently you don't listen to your customers' reviews, but only unsubscribe (read my reviews and photos, etc.)
In general, I am waiting for the response of the administration here (not the reviewer), in the near future, about the causes of the incident and the measures taken. Otherwise, the application is in March!
This difference may not play a role for me, but it's a shame for people ... it's a matter of principle.
And it's not about punishing someone, but to help make HIPPO better.
I am reducing the rating from 5 to 1 star, until I receive an answer.
I will add a review (05/19/2023):
- Well done, you are trying, the meat department is now more pleasant and clearer with prices.
- It's great that you're working 24/7 now.
- The fact that you follow the reviews is also great!
- Self-service cash desks are good, but after the first trial use, I refused them:
1. The first thing that scares away is that not every self-service checkout has both forms of accepting funds (cash/card) It would be cool to make both forms of payment at each checkout.
2. The second point is the location of the self-service ticket offices "ring". Despite the light indicators, you do not always notice in time that the cash register is free, or if it turns out that there is only a card payment, there is a fuss at the entrance to the cash register area. It seems to me that the arrangement "in a row" would be more convenient.
3. The third point is fruits and vegetables. Sometimes even at a simple cash register, the cashier has a question about which apples they took, and so far you've walked around the store and simply forgot. It is possible to make weighing possible both at the checkout and in the department, to choose from. Or, following the example of the department, where frozen vegetables are numbered (when I usually come to the checkout with vegetables, I remember not the cost and not the name of the vegetable mixture, but the number under which they were)
- A cash register with cashiers. There are two annoying points:
1. Sneakers covering half of the ribbon. (See photo)
2. Glass / partition from the cashier, products often cling to it, and sometimes they are damaged. (See photo). Take it outside from the cash register (pay attention to other retail chains, or write to the BOS, I'll tell you who to take an example from)
My very first review: In general, Norm Gipper, our regular "Home" store.
However, there are things that are annoying:
"Black Fridays" - a lot of people, long queues, aisles are filled with pallets of promotional goods. Many turn around and leave for other stores.
"Glove bag" is used, for example, to put potatoes in a simple bag, a very inconvenient and annoying thing (it falls off your hand when you need to reach out for such goods many times, for example, potatoes, onions, carrots). Return the standard "disposable Gloves", they are much more convenient.
A "dry bag" is a phenomenon that manifested itself in full during the COVID-19 pandemic, this is when, having taken a packing bag, the buyer cannot open it. In normal times, you could just wet your finger on your tongue, but now it seems like an absolutely unacceptable option. It would be very useful to solve this problem in some way.
"Confusion with prices" - the absence or presence of an incorrect price tag. The problem is less common in this store, but there are still cases. It is especially annoying when this happens in the vegetable department, because let's say you can't lean an apple against a barcode scanner and ask no one.
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1
May 31
The delivery is disgusting. I made an order for 61 rubles, brought products for only 35 rubles. Not only is the online selection very small, but not everything was brought. Don't they have sausage products in delivery?! I've been waiting for a refund for a week, they don't pick up the phone. I will not do any more online delivery in this store. I will order products online from other hypermarkets. It would be possible to put not a single star for the delivery - I would.
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1
1
April 7, 2023
Hippo - I love it and that's it!
Discounts are available for a large list of relevant products, the range of goods is sufficient, I like TM Very much, but not the entire range.
There are a lot of ticket offices, but this does not save you from queues on Friday evenings and weekends.
Parking is above ground and underground (up to 3 hours free of charge).
MOMO has a wardrobe in the cold season!
When will the Hippo be opened in Chizhovka???
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2
January 16
The presence of above-ground and underground Parking, there are always free places in the underground. A fairly wide range of products, a wide range of ready-made cooking.
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3
May 16, 2023
A huge selection of goods, always fresh pastries, excellent cooking, but in cooking very slow sellers come across periodically, there are queues, but as a rule, everything is fast, discounts and promotions are sometimes very attractive))
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1
July 6
I didn't really, I ran in early in the morning to buy a delicious coffee, alas, there were flavors, there were no sweets.And so the usual supermarket on the outskirts of the city.
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February 11
The store is good, there are self-service ticket offices, a huge selection of goods, pleasant and attentive staff, although the quality of products sometimes lags
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3
November 28
A large assortment, a lot of space for free walking, convenient display of goods
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August 1, 2023
The hypermarket is located in the Momo shopping center. There are a lot of shops nearby with clothes, shoes, perfumes and household appliances. The food court is on the second floor and on the ground floor. Hippo himself is one of the biggest on the web
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November 1, 2023
The store is good, the assortment is good, you can always make purchases at will.Promotions, discounts are fine, but one day a guard made a remark that you can't carry a basket (we were standing in the department before 5 purchases), after that we saw the carzines near the storage room, so they also left the box before us, if you can't let them warn you at the checkout. In general, everything is fine.
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March 19
A good hypermarket. A large assortment. The most relish is Friday's promotions, you can always buy the right goods at promotional prices. I was very pleased with the Pizza department. It's very tasty. And the most favorite department in the store is the bakery. The pastries, breads and buns are just awesome.
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3