Official dealer Geely
71 reviews
October 9
Many thanks to sales manager Anton Rozmyslo for his help in choosing a car. The car (x50) in the right configuration and color was delivered on time agreed in advance. Polite, correct communication. I hope that the service department will not disappoint in the future :) Thanks to the whole team of Alfort LLC from Grodno for their work.
I also want to express my gratitude to Igor, the bodywork manager. Unfortunately, I don't know the last name. Very quickly, clearly, without delay, I issued a car for the repair of the x50 car (08.10.2024). Polite, correct attitude towards the client. It's nice to see such an attitude. And they also called a taxi at the expense of the organization so that I could get to work). A trifle, but a pleasant one. Thanks for the service. 5 stars are deserved.
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August 13
For the first time, I contacted this service center regarding the maintenance of my car. Before that, it was serviced exclusively in Minsk on Oryol Street. I would like to note that I live in Lida. It so happened that as a result of the inattention of the staff of the service with the loud name "Luxury Motors" Minsk, I did not reset the mileage meter until the next one, and I almost missed the next scheduled maintenance. I tried to service the car in Lida, but alas, there is a queue for rare products during the years of the collapse of the USSR, a week +. I didn't get to Minsk on the remaining run anymore. I tried to call the dealer center in Grodno, hoping that maybe at least tomorrow they will find an opportunity for me to fit my car into a busy schedule. Yes, there was such an opportunity, an employee named Ruslan listened to me on the phone and offered to come within a few hours, said they would find time. Special thanks to this specialist! Politely, briefly and clearly! Upon arrival, my car was immediately issued and put to work. I would like to note separately the time of completion of the work. The first TIME of the car on Orlovskaya, according to the record, they spent 6 hours with me, no, not like that, SIX HOURS, KARL!!! The second is a little over four. After I drove a Renault for nine years, also bought at the salon, and the car was serviced for the entire service life, I was surprised, to put it mildly, what is included in the BELJI service hours. But in Grodno, the specialists kept within 3.5 hours with an "unplanned" car. Is it pleasant? That's not the right word! Thanks to the customer service department. I am pleasantly surprised, I still have positive emotions.
I would also like to mention small, but incredibly pleasant buns: free drinks (water, coffee, tea, all sorts of colafantasprites), a play area for children. I have not seen this anywhere yet. I was happy to treat myself to two lattes while waiting. It seems like a small thing, but how pleasantly they stood out from the mass of similar organizations that I managed to visit.
There is a fly in the ointment in my memory, however, I have to mention it in fairness. This spoon is not related to today's visit, but this is the nuance, because of which I personally did not even plan to visit this dealership earlier (that's why I went to Minsk, even though it's further).
Last year, when I made the decision to purchase a new car and considered one of the options for Gilly Coolray, I called Alfort and signed up for a trial trip. On the appointed day, I took my wife and we went to Grodno. What was my surprise when a man from the sales department, calmly stirring coffee in a cup, rather casually asked about the purpose of our visit, and then gave out the news: I do not know who promised you, and who signed you up. We don't have cars for test trips, and we haven't had them for a long time. So you came from another city? Well done. While my wife and I were standing and absorbing the corporate identity of this organization, after Renault, a rather specific one, of course, he conferred with a colleague sitting next to him and made a solid offer: "Well, a colleague has such a car in personal use. He won't let you drive, but he'll give you a ride back and forth on the way." Hmm, in my opinion, a dubious offer for a person who buys a car for personal use and does not intend to use a personal driver. Having swallowed this moment, they politely refused. Next, I was interested in the question of the queue, at that time there was talk of three months of waiting. We were told: "Yes, it's easy, we'll put it, but leave a thousand or two in the deposit," otherwise people get in line here and there and wherever. Then patience broke down. I left the building, and called the first Minsk salon I came across, clarified the amount of the deposit when queuing, they smiled invisibly at me and replied that everything was free) because the queue is so big that if I refuse to buy, the car will find a new owner in 3 to 5 minutes. After that, I promptly signed up for a test trip there, and after completing it, I immediately ordered a car.
Today, I am planning further visits to this center, and I will boldly recommend it to my friends, even on the purchase of new cars. I am sure that something has changed for the better there.
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June 21
We applied to the salon to purchase a Belgee X50 car. Vitaly Volchek, the manager, worked with us. I would like to express my great gratitude to this specialist. This man is a master of his craft. Polite, attentive. And on his day off, he solved our problem. This is not the first time I have applied to salons for the purchase of a car, Vitaly has conquered everything here. It feels like she is rooting for every client. I also want to express my gratitude to Armless Artyom Vladimirovich, who, even while on sick leave, helped us purchase a car. Thank you very much!
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1
August 31
An excellent car dealership, they work competently, they do not offer too much. I asked for advice on the purchase of a car - I received qualified advice. Attention is also drawn to the fact that consultants do not impose their services. You make the decision on each additional service yourself. The time from contacting me to handing me the car is less than a month. Many thanks to the car dealership and the staff. I recommend.
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October 15
As for warranty repairs, it's all a long time in time. And it's unclear why the recording is then??? But that's not even anything. But as for body repair, it's TERRIBLE! We contacted you in June during that, they said: "Yes, the swelling of the LCP, they will contact you within 2 months." In August, we typed it ourselves, it turns out there is nothing on our car. There was just a question about the brake discs, let's go again, they said that there was a warranty case for the LCP and that they would contact us in 2 weeks. Silence again, a month later they dialed themselves, said that our application dated August 12 was there, why they said they would contact us in 2 weeks, they do not know, but they will clarify everything and call back. Naturally, no one called back. And on September 30, they called and said to bring the car on October 7 or 8. We gave the car away on October 7, with the reservation that we have the edge of the door and near the handle pasted, and then pasting is MANDATORY! On October 11, we received a call, we can either come to pick up this day before 18.00 or on Saturday also before 18.00. When asked about the pasting, they said that they had not pasted it. They offered to pick it up and then come to paste it over, since they only have a master for pasting on Monday and Tuesday. Or during THAT (and it was only in June!).And I have only 150 km in one direction!
But that's not all, either, then they sent a photo to Viber, and asked me to say (from the PHOTO) that the painting suits me. As it turned out, they didn't get into the color! All these actions take place on the 11th, and the 2-month period expires on the 12th. They said they could extend it for three days, that is, until October 15, but they would call on October 14 and tell when to pick it up. We said again about the OBLIGATION of pasting.
On October 14, they called and said tomorrow at 15.00 the car will be ready, drive up.
It was time "x" 15.00, they said they were still gluing, wait for 30-40 minutes. We waited until 6 p.m. It's not summer time, it's cloudy, it's getting dark. They drove the car, began to inspect it, it was watered with water, and you can see the swelling, which they say is just water. Wiped dry with a cloth and it is clear that not everything is in order! However, they got into the color.
As a result, I went in vain, and this is both working time and fuel, and I just waited 3 hours for nothing, because 18.00, it certainly won't be ready by "15.00." And yes, the 2-month deadline is definitely VIOLATED!
I'm without a car right now, and I really need it! The attitude towards customers is simple.... It would be possible to put 0, after this situation I would appreciate it so much!
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August 17
It's horrible. Sales managers do not know their job for more than half, they constantly make some mistakes and forget something and then need to come back. The repair and maintenance time is specially delayed, so that more repair hours would be available to employees. There are no spare parts available, you need to wait from a week to infinity. Many jobs don't know how to do. Well, the main disadvantage is the lack of cars from the word at all... You will be put in a queue and it is not known how long to wait. Or take the white one)))).
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March 3
Convenient location.Good service.Everything is cozy and beautiful.Stanislav, the manager, told all the details of the purchase of a new car, while during the visit there was no opinion that they just wanted to "sell" a new car to you.The possibility of a test drive of the car model you are interested in on the day of visiting the car dealership. An adequate response to stupid and inconvenient questions about cars.A bank employee works on site, information on lending is immediately available on site.Good cars.It is not a bad option to consider purchasing a new car at this car dealership.
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October 23
Only positive emotions from Alfort. We made the car according to the "CASCO " - all within the agreed time frame and with high quality. All damaged parts were replaced with new ones. The service is courteous, there is feedback. Thank you.
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September 15
Good service is expensive, but high-quality service is guaranteed and THAT.. The rear view mirror was replaced free of charge under warranty, there was a jelly coolray defect. The coffee machine is free and when you give a car to the service, they call a taxi for free - a trifle, but it's nice.
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May 9
4.5 years of service, never failed. Everything is always on time and there are no complaints about the quality. Spare parts are available, the wishes are treated carefully. Thank you for the excellent work and good service.
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3
February 25
A great salon. Initially, during the visit, we were offered a test drive and announced possible options (trade-in, credit, leasing) for buying a car (we bought Gili Atlas Pro). All issues during the purchase process, including additional equipment, were resolved promptly. Anton Rozmyslo accompanied the deal. On Tuesday, we signed a contract (we bought on credit), on Saturday we took the car. The car, ready for delivery, was waiting for us near the salon with a beautiful red bow. It was also nice to receive a compliment from the salon in the form of a bouquet of flowers.
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August 13
There was a desire to buy Geely, having arrived at this car dealership, the desire disappeared completely.
The first question from the manager:- do you have any money?
I really hope that in this salon, only the car sales department was not taught how to communicate with customers
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January 20
There have been no questions about the quality of the services provided so far. The staff is responsive and attentive to customers. They helped me make the right choice. Special thanks to sales specialist Vitaly Volchek.
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January 29
The salon staff are professionals in their field! Documents are processed quickly, they will adjust to the client's work schedule, they will hold a master class if you switched from mechanics to automatic when buying a car; they will also give a bouquet of flowers to each buyer (or only to customers?) a new car.
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November 8, 2023
A good car dealership, which presents models of Jili and the Korean manufacturer Kia. Competent and professional staff, focused on sales. Convenient operation mode. I recommend you to visit.
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October 30, 2023
I recently changed summer tires for winter tires and was so delighted with your service that I couldn't help but leave a review. Not only is the work done superbly, but the conditions for customers are so humanly pleasant that it makes you smile. I enjoyed not only the service, but also the expectation, which, frankly, really surprised me
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2
March 22
Polite managers. You are given as much time as you need. You need a test drive, 10 minutes for registration and you go evaluating a new car. Tea, coffee and other amenities.
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May 5, 2023
Отвоатительное отношение!!!! Оставили залог в январе,нткто не звонит,сами звонтли узнавали!!!люди которые оыормлялись в марте,получили машину,а нам так и не предложили,сейчас повысили ставку, планировали купить ,а сейчас не знаем что и делать,складывается впечатление,что менеджео,который оыормил нам договор,работает по принципу,кто сколько даст!!!!люди ждут машину с января,были поставки,он выдавал машины,тем кто оформил договор позже на месяц,зато люди успели по льготному кредитованию,а мы ждем 5 месяц,нарушаються вме права поьребителя,туда нужно прокуратуру направить и пусть разбираються. Впечатление осталось нехорошее,менеджер ведет себя непрофессионально,врет,и нет никаких объяснений с его стороны.На просьбу позвать начальника продаж,ответ,его нет на месте!!!!Либо руководитель закрывает глаза ,либо не знает о своих подчененных,менеджер артем литовор!!!
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November 14, 2022
Хочу выразить благодарность за организацию в помощи покупки автомобиля Джили Тугелла Антону Размысло. Делал не раз покупки автомобиля в салонах ранее, но с таким подходом я столкнулся впервые. Вся работа сделана дистанционно, первый раз я салон посетил только, чтоб забрать машину, Антон терпеливо выслушивал все мои хотелки и быстро воплощал их в реальность. В итоге получил прекрасный автомобиль со всеми желаемыми опциями, почти без задержки. Перед обращением в Альфорт обращался к дилерам в Бресте и Минске. В одном не договорились по трэйдинн, работают с перекупом с рынка, во втором условиями были набор обязательных опций на обязательную сумму, я думал нет такого в Беларуси, но увы. Не терплю давления на своим выбором, поэтому остановился на заказе в Альфорт, где не было ничего из вышеперечисленного из других салонов. Дополнительные работы выполнены качественно и в срок. Весьма советую обращаться в Альфорт за машинкой, не пожалеете!!!
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August 16, 2023
Очень чётко и качественно обслуживает клиентов Антон Размысло. Получал автомобиль Джили Тугелла. Несмотря на наплыв клиентов, его обслуживание и отношение на высоком уровне.
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November 27, 2022
Владелец Джили. Гарантийная. Прохожу там плановые ТО. Были ремонты. Все по гарантии. В принципе все устраивает. Ребята менеджеры простые в общении. Запись на ремонт без лишних вопросов и проволочек. Иногда были задержки из-за ожидания запчастей, но это как я понимаю не их вина, а завода. Не имею привычки ныть и скандалить по этому поводу. Цены, кстати, тоже вполне адекватные. Имел возможность сравнить с предложениями в интернете - лучше не нашёл. Короче, для гарантийной машины - нормальный сервис. Как будет потом, покажет время.
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November 17, 2023
I came to change the oil in the automatic transmission, they said "we do not serve other brands of cars, only jili", it remains to wish only to develop to serve any brands of cars.
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4
October 2
Good salon, pleasant service. The norm
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July 2, 2023
Растут совершенствуются, это заметно. Но также заметно, что отсутсвие конкуренции идет во вред. Я покупал там несколько автомобилей и еще не раз оьращусь. Но еще раз повторюсь отсутсвие конкуренции раслабляет.
August 13
It is simply impossible to get through. The service department is extinct. The phones are simply dropped and do not call back. I got through to the sales department - they said they couldn't help contacting the service department
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January 14
A great salon. The team is professionals in their field.. Quickly, clearly, honestly.
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1
July 15, 2023
Салон не удивляет, звёзд не хватает с неба. Новых моделей (окванго и монжаро) не завезли. При посещении хотелось увидеть, пощупать новинки.
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March 22, 2023
Персонал приветливый, но вещает лапшу на уши (перегрели задние колодки и они отслоились суппорта в норме, а передние не перегрели), качество работы надо контролировать (при шиномонтаж навесили 80 гр. грузов но поленились повернуть шину).Отношение к клиентам супер (такси бесплатно и быстро). Время в пределах нормы.
April 17
Great service to Gili!!! A rarity for our city.
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August 22, 2020
Хороший центр. Всё современно, красиво, качественно. Благодаря их сотрудникам стал счастливым обладателем Geely Coolray. В частности, Станислав - душевный, профессиональный, квалифицированный сотрудник. И за жизнь можно пообщаться и по вопросам приобреиения авто подскажет и расскажет. Также радует то, что по вопросам кредитования не надо ходить по банкам - на месте работают сотрудники АСБ Беларусбанк (Михаил грамотный сотрудник). В общем, если хотите классный авто, хорошее обслуживание, то вам сюда.
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February 16
Excellent service, a team of real professionals.
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June 13
Excellent service and maintenance
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May 22, 2023
Приехали из Минска, чтобы проконсультироваться по поводу покупки машины. В итоге заключили предварительный договор здесь)))
January 9
It is very difficult to get through, they do not want to pick up the phone. This applies to the service.
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October 11
Everything is on top!
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July 11, 2022
Вежливый персонал. Предоставили бесплатное такси при сдаче автомобиля на техобслуживание. Все отлично.
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December 19, 2020
Отличное обслуживание, хороший уровень сервиса и очень лояльный персонал. Отдельное спасибо руководителю отдела продаж Антону. Надеюсь, и дальше от визитов сюда будут только приятные впечатления
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December 17, 2021
Отличное место, вежливое обслуживание, уголок посетителя - радует! Много места для парковки на личном авто👍
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July 27, 2023
дозвонится в отдел сервиса проблематично можно потратить несколько часов
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June 13, 2023
Салон просто СУПЕР! Работа с клиентами на высшем уровне.
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January 7, 2022
Благодарю Александра Рундо и Антона Розмысло за оперативный поиск автомобиля и решение возникших проблем! Успехов в продажах! Алексей.
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July 2, 2023
Достойный автосалон!!! Ценящий потенциального клиента.
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July 3, 2022
Отличный центр, работают грамотно и оперативно.
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April 30, 2020
Хороший магазин, много машин которые можно посмотреть, отзывчивые продавцы, помогают с
выбором машины, также есть специалисты банка в случае надобности кредитов
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April 5
Normally
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August 22, 2023
Отлично все
July 15, 2023
Все отлично
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March 30, 2020
Хорошие консультанты по продажам, особенно Стоцкий Станислав. Нашел быстро машину, оформил документы, дал нужные рекомендации.
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May 13, 2020
Заказывал детали в отделе продажи запчастей,пришли из Минска быстро.Персонал отзывчивый,сервис на хорошем уровне.
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August 21, 2020
Сервис на отлично, предлагаю чай, конфеты, кофе. По технике отличные крнсультации
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