Eurotour Group
Directions
Prague ÚAN Florenc
1.99 km
8 reviews
October 30
I will be happy to share our experience with the EuroTour Group travel agency.
**The first part:**
We took several tours with the EuroTour Group, and the start was just great! On the first day we went to Dresden, then to Kostnica and Cesky Krumlov, and Roman was our guide. He is a true professional in his field! He tells everything perfectly, it is interesting, fascinating and to the point. Roman feels the people, knows how to maintain the atmosphere and makes the interactive in time, which makes the tour really memorable. Not only did we visit amazing places, but on the way Roman made stops in the most interesting locations. Thanks to his escort, these days passed like clockwork!
**The second part:**
But, unfortunately, the positive impression ended there. The third and fourth days of the tour became the worst nightmare because of the new guide, Alexey. Acquaintance with him began with a rude demand: "give me the money", no "good morning", no "hello", no introduction. It was immediately clear that we could not expect a warm relationship. We went to Munich – everything went "OK" there, but it turned out that we were going to have a trip to Neuschwanstein Castle, tickets for which had to be booked in advance. And neither the guide nor the agency bothered to warn us about it! As a result, access to the main object of the tour turned out to be impossible for us. Alexey failed to produce at least an impressive story, and his driving style was uncomfortable and dangerous. He never established contact with the group, and answered questions rudely and dismissively. This attitude towards customers is just a disappointment.
After the tour, I immediately called the agency, explained the situation, but in response I heard only a polite "sorry" and no specifics. We, a group of six people, were so unhappy that I plan to reapply and claim compensation for this disgusting experience.
**Total:**
In summary, I cannot recommend this agency for your travels in Europe. The start was great, but a sharp drop in quality over the next few days ruined the whole experience.
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December 2, 2019
Three stars for the guide Svetlana. In November we went to Vienna for a sightseeing tour. My wife said, let's buy tickets and go ourselves, no, I wanted to go with the group, I got what I wanted - galloping through Europe, the guide doesn't care that in fact the whole group lagged behind her, and then they didn't follow her at all. With such a polka-dot umbrella, it is better to go to the beach than on an excursion, it is not noticeable. Everything was running, as a result, my wife and I started to do a review of the Vein ourselves and it was the right thing to do.
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October 22, 2019
Good organization of excursions. Those who write that they were late and they were not waited for, so these are your problems, gentlemen. You are forcing 50 people to wait on the bus, who are trying to get a fully stated program for the tour. By the way, no company is waiting for tardies, by the way. So you dumped yourself. Because of such idiots, our bus to Vienna left later, as a result, part of the program was disrupted. And it wasn't a company of tourists who didn't have time to see something, but people like you who will be texted 100 times and told what time and where to be, but they will still be late. And about the dividends from cafes and souvenir shops. You are a little behind the times, every guide, regardless of the company, will lead you to where he has a benefit. This is not only in the European Tour. For some reason, I am happy with everything and have no complaints about the company.
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