Duman
359 reviews
January 19, 2024
Nice hotel. A decent breakfast. Nice rooms. Responsive employees
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October 3, 2023
+Convenient location.
+delicious breakfasts.
-The deplorable state of the room stock.
- Musty smell in the rooms.
-Noisy air conditioning system.
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July 2, 2023
Three iron races, I washed in the shower, the stream from the watering can ran sharply, due to this flooded the bathroom, the hallway, the plumber did not say anything, the cleaner did not do anything, they brought the battery to dry the floor, not a gram dried up all night, the floors are dark and harsh, my opinion, you can stop but not zatakie Money is too expensive for this hotel.
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October 16, 2022
The company came to Astana for a corporate party of 20+ people.
1. In the room, the door to the balcony was screwed down for some reason - it is unclear, it blew very strongly. We contacted the administration and were able to help only 2 days later on Monday. At the same time, we solved this problem ourselves, when the repairman came, seeing that we had solved the problem, he said that well, once it was solved, then I went. Explaining the situation that it would be super to tape everything up, he left and returned 2 hours later and taped it up. It didn't solve the problem much, it will get 5 degrees colder there, it will be terribly cold in the room.
By the way, yes, no one could provide us with Scotch at the hotel and they sent it to the store.
2. The room is quite "shabby", this is definitely not a 4-star hotel, it is clear that things have been there for 10-15 years and they are just being repaired/they are painted over hastily. The number of such money is definitely not worth it.
3. We ordered a conference room, everything was fine for 1 evening, there were no complaints against us. On day 2, we also ordered the same conference room and then 5 people came, they began to forbid us to use what we had paid for. The reasons were completely different each time and each employee has their own. Starting with the fact that we are in the restaurant area and we can't have our own food, then it turned out that since the restaurant is not working, we can't be here either, after we found out that yesterday's supervisor just overlooked and therefore yesterday we would also have been forbidden, just did not see. Well, we ended up calling some chief who solved the issue and eventually refused. After that, we went out into the corridor and decided where to go then, and there was the most disgusting attitude when an employee closed the entrances to all conference rooms and turned off the lights where we were and left. We were just left in the dark, shocked and surprised. We didn't violate anything, we paid for everything, we asked everyone's permission and as a result we get this attitude.
There were many other little things, but the main 3 were described. The buzz was notably broken off, that's all that can be said.
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1
May 25, 2023
The hotel is old, the rooms are clean, but time is taking its toll. Of the 4 days of stay, there was no hot water for 3 days…
Among the advantages: location, swimming pool, gym, aquarium.
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April 20, 2023
It's freezing in the room!!! It's blowing through the windows!!! The attitude towards the guests is also not the best. There was cleaning in the morning, and they didn't put a bath towel. When I arrived at the room, I did not find a towel, I called the reception and asked for it to be brought. Two hours have passed, I called again. Another hour has passed and the towel has not been brought! Good attitude towards the guests of the city!!!(((
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3
2
July 14, 2023
The rooms are tired, the carpet has not been cleaned for several years, the cafe bar on the second floor is not very good, the food is cold, compote needs to be begged. In general, I hope I will never stay there anymore. The location is good.
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1
September 13, 2024
The pool + sauna, Finnish, Turkish bath are good, but the rooms themselves are not very good.
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November 15, 2024
The largest number of rooms in Astana
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May 5, 2022
Spacious room, difficulties with plumbing: the upper watering can in the shower is clogged, the lower one is normal, but it did not work out to adjust the normal temperature. Sometimes it's cold, sometimes it's hot. It was the same in the neighboring rooms.
The breakfasts are not very tasty, the choice is not rich. The coffee was empty - they took a sip and went to drink in the lobby for money.
The location of the hotel itself is convenient, there is a roller ski track nearby, you can run normally in the morning. There were no problems with parking spaces, but the parking itself is unguarded. At the reception, the girl gave out the keys to the room, which did not open. I came with a problem on respeshen, and there they just changed the keys to others, saying "ah... well, others already live there" 😳
The hotel is undergoing a small renovation, I hope that after its completion the situation in the hotel will improve.
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February 22, 2023
There was a seminar at the hotel. We haven't seen the numbers. But the restaurants leave much to be desired. On the 1st floor, orders are confused, and on the 16th floor, on the first day they served a la carte, and on the second they were told that they had 1 type of set lunch, because THEY were uncomfortable with the menu. It's certainly fun)))
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1
1
July 24, 2022
Nice hotel, polite staff, great view of the city, the breakfasts are very good. There is a spa and a swimming pool, but I did not have time to visit. Overall a good impression
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3
October 19, 2022
The rooms require urgent repairs and updates! Check-in was in the evening in a very cold room, the batteries did not work in the room, the snow queen took over the bathroom))! They tried to solve the situation with a heater, which failed, but there were no rooms available for relocation. We decided to relocate only in the morning.
The cards are demagnetized several times a day! Not all sockets work, which worked when the heater was heating, the plug was floating. the bed is clean, but the pillows are knocked into cotton balls,
The restaurant and the breakfasts are good,
The staff is polite, tries to understand the problem, but is not always able to solve it.
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3
April 29, 2023
The breakfasts are delicious. A good gym is a full-fledged fitness center. But the rooms smell of old tobacco and there were cigarette butts on the balcony
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August 29, 2022
Unfortunately, the hotel did not meet expectations: the bathroom floor was dirty (hair and stains on the floor), the sink drain did not work, in the bidet at the faucet, water flowed in different directions at the junction, flooding the walls and floor; the toilet tank was constantly leaking. The window sill in the room is stained, and there is a layer of dust on the balcony. There are no sockets at the bedside tubes, which causes difficulties with charging the phone, and we had to look for a place for the kettle because of the inconvenient location of the outlet. The breakfast assortment is average, more was expected. But the staff is friendly. Good location of the hotel.
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2
November 29, 2022
A very comfortable hotel, the prices are good, in 515 rooms, however, the tiles near the toilet were slightly destroyed, I hope they will arrange and the door lock is loose, somehow it was knocked out and poorly repaired, and so on the whole a clean and modern hotel. I liked.
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January 21, 2024
It is necessary to improve the quality of food in the restaurant.
And it 's not very cozy .
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November 24, 2022
It's terribly cold in the room, you can immediately catch a cold, in the evening at 19:30 I asked for breakfast in the room in the morning, respectively, no one brought it, they said sorry, we'll serve you in the lunch box, I'm waiting in the room when they bring it, I didn't wait because I already had to leave and what do you think, the staff tells me he ready to take it away, I stand at a loss and just explain that I wanted breakfast in the room ...Service for 3+
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3
July 27, 2024
I'm tired. The price does not match the quality...the breakfast is average.
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August 6, 2022
A good hotel. We didn't have time to use everything, we just stopped by to spend the night. The rooms, of course, are not the first freshness, but we did not find fault. The view of the city is gorgeous. Breakfast is a buffet
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3
November 16, 2024
The price does not match the service
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November 11, 2024
The old everything
Price and quality
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November 9, 2022
It was cold in the executive suite. The air conditioning system does not work for heating. When asked to provide a heater at least in the room with the child, the staff promised, but in fact did not respond. The apogee was the loss of the child's birth certificate, without which there is no way at customs. It's good that we found it. I do not recommend it.
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3
1
November 9, 2024
Beautiful luxurious Kazakh hotel !
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October 17, 2022
Only the price, and then not always, can make you stay at this hotel. The location is good, but the furniture and decoration are too old for my taste... It should be repaired!
Breakfasts are also so-so (
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June 8, 2022
The executive room has no balcony, the room smells terribly of some kind of building material, the windows in the bedroom were tightly closed, the odor concentration reached a high level overnight. It is worth noting that after the remark, the window was opened, it became possible to ventilate the room. The room is cleaned every day and very clean. Bed linen, bathrobes, bath towels are pure white, but for some reason the face towels are very frayed and gray. There is a full set of hygiene supplies (soap, brushes, shampoo, shower gel, washcloths), as well as slippers, a spoon for shoes. When using the shower cabin, for some reason the water flows directly onto the floor, although the door is tightly closed, this did not help us, apparently the construction costs. The room service is working, although the staff is not very attentive when accepting orders, the execution should be monitored (one dish was replaced with another). We had breakfast in 2 restaurants and I would like to mention the restaurant located on the 2nd floor, where the food is tastier and the service is higher. On the ground floor it looks like an ordinary dining room.
The location and content of the hotel deserves special attention. If you need entertainment, then there is no better hotel to find: a water park, an aquarium, an entertainment center, a bowling alley, a swimming pool, a gym and saunas all in one complex. Next to the hotel is the Keruen shopping center with a large number of boutiques and a Galmart supermarket. The view from the window of the night capital is fascinating.
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3
May 21, 2022
Well, what can I say. The rooms are spacious (semi-luxury), the furniture is like everywhere else. Plumbing too. But then ((( Lord. Apparently someone specifically hired an anti-manager there and he hires the antipodes of each position. We still need to look for such a nightmare. It all starts with a meeting at the Reception. Is there a luxury girl? - a semi-suite costs 39,000
Is there a suite? - a semi-suite costs 39,000
It's probably jammed. Not to mention that she's working on diction. Right in front of you. Because, as in the famous movie, she gained full height of nuts ( it feels like ) and tries to speak, but it turns out mmmmmimi
We go to a restaurant for lunch - what is there? 80% of the menu is missing. And in the end, we were advised (again by the waiter!) there is no food here))) after that, of course, all desire disappeared
And the finale. It's breakfast. Mother of God, this is shit. ((( and then they just have to hang boxing gloves at the entrance at 9 a.m. because they probably have to fight for food.
- Girl, the pancakes are over - okay
And that's it, they just take away the empty container.
The hotel has about 17 floors.
And the dining room ( I'm sorry, no other way ) for 10 tables
Under no circumstances do you stay there
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3
April 29, 2023
Comfort is on the level, the room is large. Convenient location. However, there is a man-made smell in the room, from the air conditioning system.
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December 22, 2023
Good service, delicious cuisine, courteous staff
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1
May 21, 2024
The hotel is cool but the elevator is in debt and the rooms don't smell nice
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1
September 26, 2023
Cozy, clean, friendly service. I would come again.
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1
April 28, 2024
The location is great!
But the rooms are "killed" the stink is worth it... If the window is closed, there is nothing to breathe with.
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November 15, 2022
Good service, delicious breakfasts, non-collapsing rooms. The Internet is really so-so... But for a temporary stay it is more than worthy.
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July 7, 2022
Clean, cozy.
The hotel itself is large.
Only you can eat late at night only in the smoking room. This is bad for those who do not smoke or have arrived late with children, for example
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May 19, 2024
I liked the service, especially the bowling alley
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July 27, 2024
An old hotel, the prices do not match the quality
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1
January 27, 2022
I can confidently give the highest rating, since the rooms are clean and the mixing of the rooms is so convenient that it is impossible to get lost. The staff also knows their job, which made them very happy. Unfortunately, I can't say the same about the kitchen, because when I was in the role of a guest, I preferred to eat somewhere else.
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April 19, 2024
The rooms are large, but there are problems with water, I did not get hot
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1
October 10, 2022
We lived in it for 86,000 tenge per day, a room with 2 rooms is about $ 200.
For this money, it's a hole that smells of dust and old age, one shower has only hot water, the second has a broken watering can.
Of the advantages - clean bed linen, clean towels.
Breakfasts are like in a pioneer camp. The pool is only with a cap, and everything is very very ancient.
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October 3, 2021
I didn't like the hotel. It used to be better. The floor covering in the room is old, all stained. The same can be said about the bedspreads on the tables in the restaurant. Drinking water, except for those 0.5 liters that were in the room, can only be bought, although in most hotels there is a water dispenser on the floor. On the TV, most channels are in the ‘Signal is too weak or encoded' mode. The documents were not prepared at the reception on time. I had to wait forty minutes. ‘Hello, is this normal, at all?’
Of course, there are also advantages. A view from the height of the capital, an adequate breakfast buffet. But I don't book there anymore of my own free will.
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3
3
July 25, 2024
Legend Hotel)more than 15 years of lamas staying thanks for advertising the rooms
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April 11, 2024
Very cool hotel and nice service
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December 27, 2024
I don't recommend bowling in Duman, it's a terrible place, everything old is kept on snot, I've scratched all my hands.
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November 22, 2021
Excellent rooms, cleaned daily. The staff is polite and always ready to help. Towels, bathrobe, bed - hood👍
The disadvantage is that due to the construction of the building, noise can be heard in the room from the lobby below.
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2
1
July 24, 2024
It's cold in the rooms, broken showers, dirty rooms
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June 10, 2024
A great place, but there is little light in the rooms
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April 17, 2022
The service is good, the room is clean, all hygiene items are replenished every day, the breakfasts are delicious, the pool is calm and clean.
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3
1
December 26, 2023
An old hotel , we were a sports team .
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July 9, 2023
The hotel is good. Separately, it's cool to have a sauna and a swimming pool
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April 20, 2023
A good location. Large rooms. A normal hotel.
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