A full-time Cofix outlet with a standard assortment. Good: adequate baristas, there are really cool recipes. Bad: the room is combined with the sale of electrical appliances, small and not very convenient
We came to the coffee shop with a friend at 19:50, the opening time is until 20:00. The bartender refused to make coffee, as she indicated that the coffee shop was already closed. I repeat, the opening hours are until 20:00. The bartender indicated that she had already cleaned and washed everything.
Dear administrators of this coffee shop, I ask you to pay your attention to this, as it is not right to refuse a customer 10 minutes before closing. The coffee takes 3 minutes to cook, there was no queue.
I was disappointed, because there was enough time to prepare the order. I wonder how often this happens, and do you have a policy that allows this?
I expect that this will be taken into account in the future to avoid similar situations.
Let's start with the staff service: the girl Victoria served, customer orientation-0,then the order was a cappuccino with a volume of 0.4 in the menu cost 5 rubles, there was 6 rubles in the receipt, then she took a puff pastry with spinach and cheese, it was not offered to warm up and the puff was hard and not fresh, the coffee was just disgusting (mega sour, even after adding sugar), despite the fact that usually everything is always on top in the coffee. please pay attention to this institution. the mood was spoiled by the service and tasteless coffee and pastries
Customer orientation is the ability to identify the needs and desires of customers in time to satisfy them with maximum benefit. Ideally— to exceed expectations and cause delight. We exceeded expectations and I was absolutely delighted when, 10 minutes before the end of working hours, they refused to make coffee because they were cleaning.
There is never any change in the morning and not only in the morning! In this regard, the service is denied. Baristas in general are constantly confused about what is happening, they refuse and say that they do not work at this point, they are replaced. When asked to give a book of complaints and suggestions, they reply that they do not know where this book is and that most likely it is not!!!!! THIS IS AN OUTRAGE! You also delete reviews😒violation of consumer rights!
It is not the first time that service has been refused due to lack of change (which is illegal), when asked to give a book of complaints and suggestions, the girl replied that she did not know where she was, that she was an intern and in general she did not work here, but the coffee was spoiled and the service was also no (although prices rose significantly) , please draw the attention of the management to this!!!!
We waited for coffee for about 30 minutes. Already, on principle, I did not want to leave, because we waited a lot. After our order, the man ordered Americano. They gave him the coffee, he even managed to drink it safely, but they never gave us the drink. It was then submitted incorrectly and redone, but the basis was done wrong. Funny. Kofix, why did you leave a poorly trained person without help?
Polite staff. There is a place to sit. There is a subway nearby. Coffee, although not 100% Arabica, is inexpensive for that. I would also like to have ordinary porcelain cups for those who drink coffee on the spot - it is both more pleasant than drinking from disposable cups and more environmentally friendly, and you do not need to spend money on them in a cafe.
Recently, coffee has become tasteless in coffees, it's not just at this point. The grain looks like it's burnt to taste. But the service from this point is good. So if you don't really pretend to have delicious coffee, you can quite shop here.
I was in this cafe today and ordered raspberry raf, it tastes like an ordinary cappuccino, there is no raspberry flavor or taste, the coffee is bitter, I constantly order raf and it tastes completely different, the girl standing at the checkout did not even ask for additional syrup
A convenient chain of coffee shops, I visit in different parts of the city. Basically, good and fast service, delicious coffee, desserts. And so I tried seasonal lemonade, it's also normal)
Always very good service and courteous staff. Interesting recipes, unlike the hot fix, where they will pour you water and a little tea bags.. For this price, just great coffee and service!
I flew in for a kapuch on a scooter. There was an even bald man at the checkout. Served clearly and at the highest level🐺👊
See original · Русский
Show business's response
x86desman
Level 7 Local Expert
December 2, 2024
Excellent responsive baristas, unlike their boorish bosses, who not only forbids the barista to use cling film to wrap the lid of a glass on the road, but also forces them to communicate with their backs. Question to the management: where do you get such a disgrace (young, I could not see this face). It is contraindicated for him to communicate with people! Anyway, my foot will no longer be in your coffee shops, and the chain gets a well-deserved "stake*! All the bad things...
Good morning, I work nearby, so visits to this coffee shop are quite frequent, but this time it was the last!
To begin with, the work schedule on the door does not correspond to reality, today (Saturday, February 18) according to the schedule, the coffee shop is open from 9 a.m., I went in at 9:13, I was told that the coffee shop was closed for another 10 minutes. This is not the first time this has happened! If the coffee shop opens later, then CHANGE the work schedule at the door!
When I returned 10 minutes later, I was informed that the terminal was not working only when I stood in line and went to the service point! It seems to me that such things should be announced by an announcement on the door or at the service point (also posted by an announcement) so that people are immediately ready for this!
Since I visited this place often, the coffee often does not correspond to the norm, the prepared coffee was weighed, it is much less than the declared volume! And a long time ago, it often feels like it's too hot, it's very bitter! + it's also cold!
Thank you for your attention, I hope you will improve!
See original · Русский
4
2
Show business's response
Карина
Level 9 Local Expert
November 21, 2024
Good coffee, especially when a competent barista is on shift. Bogdan's girlfriend always makes it delicious🥐
Delicious coffee, many items on the menu, but every time the donuts can be compared to a stone in hardness. I took a strawberry one about a month ago — I couldn't finish it, I just threw it away after taking a couple of bites. Even coffee couldn't save this snack.
I decided to try it again today, and nothing has changed. The chocolate donut is just as dry and sad as before. The barista said it turned up on the counter this morning.
Disappointed.
We visited the cofix coffee shop for Installers, in the Euroopt shopping center, served by barista Yanina. A very pretty and attentive girl explained how to use the promotion. We bought Americano coffee and cappuccino. Well, in terms of quality, they drank better. And so, 5 is not strong.
See original
2
1
Show business's response
Martin McFly
Level 8 Local Expert
February 25
After the vape sales counter is set up, there is almost no space, just go in, buy coffee and get out
Pleasant atmosphere, very cozy, nice and courteous staff. I received the order very quickly, fresh pastries and a large selection of delicious coffee / cocoa!
They gave me this kind of coffee , I ordered a small Raf with an additional one. Cream , the girl apparently overdid the amount of coffee in the glass , started fussing to wipe the glass , allegedly I did not see it and poured cream on top as if nothing had happened and silently gave me such a wonderful and beautiful drink , my question "how will I bring it " was not answered , before that I came across mostly the guy, there are no complaints about him, does everything as it should , there was a residue that they didn 't care so much and didn 't even apologize for such an ugly drink
Good coffee for the budget segment. A small cozy room with a pleasant aroma will warm you in the cold.
Friendly staff.
As a student, I confirm reasonable prices.
PS. In the whole network, sometimes milk has an unpleasant "cow" smell.
See original
1
1
Show business's response
Стас
Level 2 Local Expert
May 15, 2024
Barista Nikita, Alina, Sonya thank you very much for the delicious drinks
A cozy place and a friendly young team. We often go to the coffee shop with my son, he always asks for chocolate muffins, well, I take delicious coffee for myself))
I only buy coffee at this coffee shop. I used to think that coffee always gave me a headache, but now I know that's not the case :) The secret is in the right grains and a good barista
A good coffee shop and the staff are pleasant, but they work somehow smoothly (perhaps at that moment the girl was an intern)
As it is, everything is fine
A pretty good price-quality ratio for coffee, I recommend only desserts: cheesecake for 1.5 rubles (my favorite is chocolate) and Blue Velvet cake, the rest is not very good for me
New sandwiches in a tomato bun - love! The coffee is super, sometimes there are a lot of people, but it's clear why: the coffee shop is cozy, the prices are nice!
See original
2
4
Show business's response
Хома
Level 4 Local Expert
December 6, 2021
Good luck to everyone! There are no complaints about the quality of coffee for its price, but there are questions about the service. Orders are often confused, I would like employees to be more attentive. There are very few volumes (ml) next to the prices of drinks, i.e. it is not clear what volume you take for the price provided. Love to all!
The coffee was terrible, I ordered cappuccino. A huge dose of espresso and poorly whipped milk. If the bartender doesn't know the proportions of the coffee, then it's not very good.
We ordered a seasonal drink latte chestnut blueberry
Which was supposed to be cold, a white girl with small spots of acne on her cheeks made it hot and when asked to redo it, she refused and offered to add ice as an alternative
After all, a seasonal drink in the summer should be cold
It makes sense )