A full-time Cofix outlet with a standard assortment. Good: adequate baristas, there are really cool recipes. Bad: the room is combined with the sale of electrical appliances, small and not very convenient
We came to the coffee shop with a friend at 19:50, the opening time is until 20:00. The bartender refused to make coffee, as she indicated that the coffee shop was already closed. I repeat, the opening hours are until 20:00. The bartender indicated that she had already cleaned and washed everything.
Dear administrators of this coffee shop, I ask you to pay your attention to this, as it is not right to refuse a customer 10 minutes before closing. The coffee takes 3 minutes to cook, there was no queue.
I was disappointed, because there was enough time to prepare the order. I wonder how often this happens, and do you have a policy that allows this?
I expect that this will be taken into account in the future to avoid similar situations.
Customer orientation is the ability to identify the needs and desires of customers in time to satisfy them with maximum benefit. Ideally— to exceed expectations and cause delight. We exceeded expectations and I was absolutely delighted when, 10 minutes before the end of working hours, they refused to make coffee because they were cleaning.