I sat for 40 minutes to exchange the currency. When I finally waited, it turned out that due to the fact that they have an "electronic cashier", they cannot give new banknotes. The note will be of the "as luck would have it" type. But as you know, you can run around with old-style dollar bills later. In general, it takes 40 minutes to wait for a currency exchange and not get anything - this is the bank's service on Dzerzhinsky
There are no advantages, replenishment of the account via ERIP using cash through an ATM does not work. There are only two people working in this bank, and the queue is huge, 0 out of 5
Update 1
I've been sitting here for I don't know how long, another disadvantage is the very uncomfortable chairs, my back already hurts
I came in the evening to exchange a little $ at an exchange ATM so that it would be enough for the s/n, so he just took them away and continued to work as if nothing had happened. And there was a man with 10p for 9 days. Live as you want! That's the whole attitude towards customers!
I was in this office. Very cultured and competent specialists, special thanks to the girl Svetlana, she explained and told everything in great detail and competently. Only the best emotions and impressions about the bank!
The most incompetent branch of this bank that I've been to. The time is 10:25. The queue consists of 6 people, one specialist works. To the question to the head of the department: "will there be more specialists?" I received the answer: "The 2nd specialist will come at 10:45." After that, apparently some acquaintance of this chief came into the department and, without taking the electronic queue ticket, the same additional employee began to consult and deal with him directly. As a result, some of the customers in the queue left the bank branch without waiting for their turn. My turn came at 11:10 a.m. 45 minutes in line to exchange currency is very unprofessional today.
The most unfavorable exchange rate! They were poured in small denominations, 20p each. In general, I do not recommend this bank, there are several decent banks across the street, where it is much more professional and customer-oriented.
A disgusting department. With a queue of 6 people, waiting 50 minutes
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Show business's response
Николай
Level 9 Local Expert
December 23, 2024
The organization of work is disgusting, only two windows are open during rush hour (and those are barely) with 4 possible ones.
The room is stuffy, the ventilation is zero