The employees are trying very hard to help (at least to me). I applied a couple of times and explained everything in an accessible way and went to a meeting if there were nuances.
Good repairs have been made, an electronic queue, parking difficulties, a lot of windows, but the queue moves slowly, it takes a lot of time to fill out documents.
It's all good. But it would be better if an information kiosk was installed to pay for services on the spot. The nearest place of payment is not close.
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1
Роман
Level 9 Local Expert
October 9, 2024
I got in without queues, clean, neat, polite communication.
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Виктор М
Level 16 Local Expert
December 22, 2024
Responsive and attentive specialists are always on the positive side.
The service is at a high level! Electronic queue, competent specialists! The whole range of communication services in one place! Good luck and prosperity!
The impression is not unambiguous. When connecting the services, the staff was friendly, friendly, and worked quickly. The whole procedure took a maximum of fifteen minutes. Upon termination of the Internet contract, we had to wait more than half an hour under the office, although the reception time was agreed in advance
There are many services, high-quality TV and high-speed Internet.You can buy equipment on credit.
They serve us intelligibly and quickly.Many questions can be solved by reference number.
I really liked the service, few people, an electronic queue, even on Saturday there are several operators. All questions were closed quickly and competently. I was pleasantly surprised by the level of service
I personally really liked the service and the setting. Everything is neat and orderly, which is surprising for the state. Please contact us, I hope you will have positive emotions like me.
I was in this service! What I want to tell you. The pros are Clean, there are sofas where you can sit and wait for your electronic queue. Cons-I really waited about 50 minutes.Employees work very slowly. I got a set-top box from the TV. And he kept only the Internet for himself. And what do you think? I began to be bombarded with various additional services. Which are not needed, but they want more money. And besides, they left their home phone attached to the Internet. What for? If I don't use it? Again, a deception!Beltelecom has been losing its grip lately. In the future, unless they come up with something new. People will just forget about this Beltelecom. Or they will go to other Services.People better read the contract that they give you to use. Because then there are a lot of problems when you build equipment, and they tell you that you are missing something.There have been many cases of this. Both my friends and I, and you will also owe money.
A terrible system from Beltelecom. If you come in person, then minus forty minutes of your life. It doesn't matter what address. It doesn't matter how many people work there. It doesn't matter how many people are in line in front of you.... Minus 40 minutes....darkness.
Be careful! Here you will be deceived and the equipment from the previous tenants of the apartment will be hung on you, as it was with me!
When I was there, the landlady of the apartment (now mine, we were making a purchase / sale) handed over all the equipment and paid off this office. I needed a phone and I decided that I would register it right away.
However, in the process of repairing the apartment, I overdue a payment of 35 kopecks for the phone and it was turned off without warning. I received a letter about the pre-trial and was surprised by such a sum. I paid 35 cops and called them. Everything was OK. And I have not been a subscriber since February.
What a surprise it was for me to find out a YEAR later that I had a TRIAL in 5 days!!! You're right!
I went to beltelecom and found out that the modem of the previous owner was listed on me. And at the time of registration of the phone number, they slipped me a bundle of documents where this modem was also hung up on me among the numbers!!!
I've never even had the Internet from beltelecom!!! But my signature is there and now I have a trial!
And I have to pay this office a bunch of days overdue for the modem, for the modem itself, for the court! 100 dollars almost in total.
Despite the fact that this modem was not installed for me and I did not have the Internet!
For the whole year, no letters, no calls. No way!
That's the attitude towards customers. That's how lawyers supposedly work.
The polite, cultured staff contacted (closed / terminated the contract) 2 times, suggested the best option for unlimited Internet access to a rented apartment (there were nuances)
I regret it as much as I come. At least 4 times I had to come, reissue contracts, hand over equipment, etc. There is always a full hall of people, and there are 2 windows working. well, in the evening there is the same influx of people, is it really so difficult to plant an extra consultant! You have to wait an hour and a half to hand over the equipment! This is not normal, even on our beloved belpost they do not wait so much. I am outraged to the depths of my soul, I hope Beltelecom's services will no longer be needed. No service, no internet(((
Electronic queue, spacious office, pleasant staff. despite the fact that the working time is until 20:00, the specialists served everyone who took the ticket
Experienced staff. Electronic queue. We answered all the questions and advised how best to deal with the situation in the future. The documents were processed quickly.
One client expressed that only the ticket vending machine works)) It takes a very long time to wait , because only 3 booths work from 10 . In principle , if not a long wait , then I was satisfied with the work of the specialists .
A surprisingly normal service point. Responsive staff. You can do everything that concerns the competence of Beltelecom. Quickly and with almost no queues.
The quality of the Internet is disgusting, it turns off by itself, the speed drops, calls to technical support do not give a result, they say that problems are at home. Until June, everything was fine, it was proposed to switch to a more expensive tariff, they refused, since everything was fine at yasna 35, after our refusal problems began, the Internet became simply disgusting, probably something is being tweaked on purpose)) to switch to a more expensive tariff)) I'm thinking about switching to another provider...
The queues are endless, of course, if you want to hand over the console, etc., it is better to ask at the reception what and how to do, and then take the voucher to the specialists