I do not advise you to connect this type of Internet, it does not match completely, the Internet throws out the wrong speed, they turn it off when they want and at the same time without compensation
The waiting time on a weekday in an electronic queue is about 20 minutes.The specialist helped me choose a package of services taking into account my preferences.The offered price and quality are long-standing.And I got a discount, thank you very much!
Very poor service, the tariff was connected, it was clear that they had to come in 2 days to connect and configure the system, as a result, they waited 2 weeks, money was withdrawn and they could not use it, and so no one came until they set it up on the phone and their tips, they used 1 month, the Internet speed was very high, everything was buggy whether restarting and we did everything until we saw the news about the new Amigo provider, we called a day later, we arrived, we connected for 2 weeks, we used it for free and everything is OK, nothing is buggy and everything was connected on time, excellent Amigo service and I advise you all.
The room, the interior, the convenience - everything is good. But with the staff, we need to work: customer service would like to be not formulaic (indifferent to other people's problems and questions), but with an individual approach (not all standard situations, and employees need to look for a way out - after all, they should know all the nuances of their work: tariffs, packages, etc.)
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Litvinkov
Level 6 Local Expert
April 25, 2021
After the repair and introduction of the electronic queue, it became much more pleasant to be in.
But there are nuances, as it turned out. After purchasing an apartment, do not forget to take an extract from your RSC, without it the old contract will not be closed. I had to drive 2 times (Certificates and registration are not enough for them)
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denis.nekhaychik
Level 14 Local Expert
November 10, 2021
-1 point to Beltelecom for the high cost of a home phone. I didn't talk on the phone at home, but I don't see any point in paying about 5 rubles.
-2 points for having to stand in line to disconnect from their network.
I turned off the Internet, left my phone, they promised to transfer the remaining money to the phone, they never transferred it, I need to go figure it out again
A year was on the contract for the promotion, a year later the promotion ended, unfortunately Beltelecom does not have a social package for the disabled and pensioners, TV went into Space, they have a social package of services, I am very pleased with the difference between state structures and private ones, private ones think about the elderly, but state ones do not, and for pensioners an additional one.17 rubles is money, because pensions are small.
I visit this company at best once a year, nothing really changes. The queues have remained, although there is an electronic queue, but it is good that at least the experts are smart. They will tell you where you can not overpay.
The management of Beltelecom should be dismissed with reference to hard labor. Who's running this charade? Can you arrange a high-quality and fast customer service? Or are these sky-high dreams? The fish rots from the head... which manager is the same as the service. The bottom.
Having reached the last days allotted for the renegotiation of the contract, he was punished - he sat in line in a rather uncomfortable corridor for about an hour. The stars came together in such a way that personal indifference was multiplied by the inconvenience of repairing the operating room. I did not fully understand who to be offended at - myself, for having lasted until the last few days and got in line, or the "receiving side", which did not wait for the completion of repairs in a room equipped and adapted for working with clients, but drove people to the third floor into the corridor.
Large waiting room, electronic queue. Responsive staff. And you can't do anything about queues.... Everyone wants to connect/disconnect the phone, Internet and other services.
Monopolists on the landline . Disconnected from the clear-35 package . Expensive. I left only the landline phone , although I don 't really need it either .