Specialists are working quickly, there is a small queue, but it resolves quickly. The appraiser also works promptly. It's a little hard to find a parking spot, but you can
Until it came to finance, I considered this insurance the best, but as it turned out, I was naive, you just need to terminate the insurance contract, there are no problems, then you need the original policy, I confess, I lost it, but they see in the database that there is insurance, then you need the original purchase agreement, there is a copy, the contract is in another city, there is the photo is original, but it doesn't fit, anyway, to make a copy, it would seem that there is a client, he has a passport, there is a contract, but it cannot be terminated, and even the discount turns out to be assigned not to the policyholder, but to the insurance and it cannot be transferred, I have never applied for payments
Unfortunately, I had to apply due to an accident. I would like to thank both the employee who processed my documents and the damage assessor. Everything is clear, to the point, with the soul. Of course, it is better not to apply for such reasons, but since it happened, no one is insured, then thank you so much for your professionalism.
The appeal in Belneftestras left an exceptionally negative impression. It is impossible to contact the company: it was not possible to reach the specified numbers on either the first or tenth attempt. Waiting on the line for more than half an hour without an answer. This is not just an inconvenience, but a sign of a complete lack of respect for the client.
When I finally managed to get through, I was confronted with the rude and arrogant tone of the employee. Such an attitude is absolutely unacceptable for an organization providing insurance services.
If basic service and polite communication are important to you, I strongly recommend looking for an alternative.
The location of the building is poor, it is not clear from which side to enter where, the organization is located in 3 different places of the building. There are not enough signs indicating which department is located on which side, you have to run to the 4th floor, then to the street to bypass, because they have moved, repairs are underway.
An insurance card has been issued for medical care from work. Getting through to the call center is a whole problem , it took at least 15 minutes and up to 30 minutes of waiting . They offer to leave a request on the review site for 24 hours , as a result , I haven 't gotten through yet . On the second day , no one called me back . It is unpleasant that there is no decent feedback
I applied for a car rental at lunchtime (working hours are indicated without lunch).
Out of 4 jobs, only one specialist worked.
I waited 45 minutes, and another employee accepted (without complaint to the girl).
The inspection was carried out quickly.
It's not very pleasant that no one takes into account the client's time.
In other insurance companies, everything is much faster.
There is no worse insurance payment organization. There was an accident 2 months ago and it hasn't been paid yet. When you call a call center, you wait 20 minutes for an answer. they offer to register on the website. But there is no form for damages. They can only write letters intimidating the court.
Are you kidding me?!The call center is not responding, I've been on the line for an hour with short breaks!The company did not send the original letter to the clinic and now does not answer the phone!Thanks for the piggish attitude
Everything is great and the service and the people are working well, there is not enough area for inspection so as not to look for where to park under precipitation, rain and snow.
The customer service is just "super". Not only did I stop by one day for insurance cases, they said that they were accepting applications until 19.00. And on the spot they said that I was sorry until 17.15. I lost an hour in the city. On the second day, they told you to go to this office, go outside, go to the end of the building. And in the end, they also said that your certificates do not work, we will still request the conclusions ourselves. Complete nonsense. There is no level of service, the working time is unknown for whom it has been developed, how can you arrive during working hours for an insured event? Through the city. This is nonsense
The worst insurance company of all.I used to insure their car more than once until an accident happened.We paid 1/ 3 sums that the repair cost in the official service station.They call and try to cheat to do everything, so as not to pay extra for repairs.They do not want to pay extra for repairs from the official parking lot.Just want to cheat with all the wrong things, so as not to pay extra only.It's not that simple, just like that.I will contact the Committee for Consumer Protection and other higher authorities.
I would be grateful to the company's management if they would work with the service staff on the issue of correct behavior towards customers. The specialist girl, communicating with me about the provision of a letter of guarantee, allowed herself to make rude remarks to the person next to me. Please explain to your employees that their responsibilities do not include commenting on and suppressing conversations that are not conducted with them. Both interrupting the client and raising your voice is simply not acceptable. It was the first time I came across such a specialist. Unpleasant. It is such employees who contribute to the downgrade of the company.
Hello. I also want to share with you my experience of working with this company. There was an accident in December 2023 (I am not the culprit of the accident), I came to their office and was unpleasantly surprised. I have not seen such a disregard and boorish attitude towards customers for a long time.The appraiser who was there and examined the car, when he was told about the breakdown, said "This is how it should be, and if you do not understand, then they will explain it to you" (although on the second inspection by an independent expert, the breakdown was confirmed. And the payouts are a miracle. The company lives in 2017, when the cost of a standard hour would be 37 rubles.The most annoying thing is that I have been a client for about 5 years, insuring 2 cars and purchasing other policies.
Is it really impossible to simplify the procedure of applying to use your insurance?? My mother is retired and she had to use me to send a request through the app and attach a photo. And I don't always have the opportunity to help! There are also other people who do not have a smartphone or, due to their age and health, do not know how to create mail and use the application! The app is about nothing! Not only did they send an application and a photo with a referral for uac and BAC tests, and when the specialist called, he said that everything was OK, but when he arrived for the tests, the laboratory said that one analysis had not been paid and the elderly man had to go a second time! Did a specialist from the company say it was necessary to comment in the application? The question is what? If everything is visible in the photo, two analyses! Respect other people 's time and let people use your service safely without a useless application. I do not recommend it!!!
I strongly do not recommend it!!!! The lady accepted the statement that the payments would be from her personal wallet!!! We delayed the answer as much as possible so that I could not take advantage of the opportunity and write an application for the remaining amount!!! When making a hard hat, they "sing beautifully" - and at the exit they do not modestly send!!!!! I will look for another insurance company!!!
I do not advise contacting them. I would like to warn those who want to associate themselves with this campaign, especially on voluntary property insurance and civil liability. I have been insured by this company for many years. I insured my apartment, car, and health when traveling abroad, and never applied for payments. Now there was a minor insurance accident (a crack in the wall), and I informed my insurance agent about it. To the question - is this an insurance case? I received an affirmative answer: Yes, of course, you have an ALL-INCLUSIVE PLUS insurance option, but you need to fill out several papers: an application, a photo, an ACT drawn up by an engineer of the partnership, etc. A lot of time and nerves were spent, a specialist from the insurance company came - drew up some acts, an engineer from the partnership of owners came - I also wrote something, sent it all to the insurance company, and two months later I received a response that this case could not be attributed to insurance, because the reasons for which the damage to the wall was NOT ESTABLISHED. No one conducted an examination, they just unsubscribed and that's it. These are the successors of the Ostap Bender case, as long as you pay everything well, as soon as you need to pay the losses, they are looking for all the opportunities not to pay. When contacting me, they told me that this was an insured event, and then they write "We hope for your understanding of the reasons why the Belneftestrahas does not recognize this event as an insurance event."
I really regret that I insured an apartment in this organization for nine years, I threw away so much money.
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Zahara
Level 6 Local Expert
November 7, 2024
The most disgusting insurance company I've ever come across. I do not advise anyone to contact them. Do you want to throw away money, waste your nerves and time and get nothing in return?! - You in Belneftestras!!!
Applications left through the application or online are not answered for several days, you have to call and ask them to review your application, if, of course, you manage to get through there. But this is a separate topic. Although the contract stipulates that applications must be answered within 12-24 hours. And this is not a one-time problem, but a permanent one.
I signed up on my own at the MC for a doctor's consultation when I needed medical help. I left a request, no one answered it stably -I called - I got through!!! Oh, a miracle! And they tell me that they do not work with the MC that I signed up for (although this MC is not listed in the exceptions in the insurance program), but... Attention.. I can pay for the visit to this center myself, provide them with the documents and they will reimburse me. What kind of compensation are we talking about? You don't work with this MC!!
And yes.. If you want to receive a medical refund from them for your PAID INSURANCE, be prepared for the fact that you will first have to provide them with a fresh referral for a referral, a conclusion for a conclusion and a certificate for a certificate. I'm sorry for the pun, but I hope you understand what I mean.
And this is not a complete list of my unforgettable impressions of the so-called "cooperation" with this mountain insurance company for less than a year of insurance. I did not see any advantages from the fact that I am insured with this insurance company.
1. The insurance company sends the warranty, but does not record it for some reason
2. On the phone, the agent just laughs loudly at the desire to complain about specialists and laughs for a long time
3. Making an application with bad results for the purpose of visiting a doctor is ignored
I kindly ask no one to contact this company until they have established service and maintenance.
I really enjoyed talking to the girl manager. She explained everything calmly and clearly. The appraiser who was sent also turned out to be quite a competent specialist. Perhaps I'll move on here from "Task". Because there I was misled by sending the culprit of the accident to the insurance company, referring to the fact that it was "right".
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Ольга Литвиненко
Level 4 Local Expert
October 27, 2024
Voluntary health insurance at the village service level!
You will be commented on by everyone who is not lazy , your diagnosis and how many times you have applied
Rudeness , rudeness in the first place
A certain Svetlana Yurievna will be rude to you with a full sense of impunity
And after specifying her last name, they will answer you - she does not have to!
The tubes are not removed, waiting for 50 minutes or more
Applications are not processed in the application on time!
This is some kind of absurdity, not an insurance company. The company paid 700r insurance for me, I call, having sent a conclusion in advance with a recommendation of specific examinations, the boor on the other end of the wire tells me: this is extortion of money from the insurance company! I'm sorry, what?!? Whose money is being lured out?!? Did you accidentally mix up anything there?!? The company has already PAID this money for me, I want to be examined for MY money.... Of course, is it easier to divide the same money between employees in the form of a bonus?!? Therefore, the refusal.
Avoid this company.
This will not end with a negative review. You will receive complaints to all possible authorities.
polite and attentive specialists. They offer insurance programs tailored to the needs of the client. When applying for an insured event, the payment is promptly made.